January 23, 2013
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected Type Family Line / SW Id HW PID Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-AR-MXP= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-AR-MXP-LIC= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-AR-XP= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-AR-XP-LIC= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-40-SMR1-C= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-SMR1-LIC= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-40-SMR2-C= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-SMR2-LIC= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-80-WXC-C= Hardware ONS 15454 MSTP Releases 9.4, 9.4.0.1, and 9.4.0.2 15454-WXC-LIC=
Problem Description
The network element (NE) is impacted with either database loss or continuous controller card switchover and resets. This occurs when Multiservice Transport Platform (MSTP) is run with the software releases and line cards mentioned in the “Products Affected” section.
Background
A stale license record remains in the system database when one of the cards listed in this field notice is deleted while it is still plugged into the node. The database is periodically synchronized between controller cards automatically. When there is a controller card switchover, the database load operation is triggered. As part of this database load, the stale record leads to either database loss or continuous controller switchover and resets.
Problem Symptoms
There are no visible symptoms. If one of the impacted cards has been deleted as detailed in this field notice, perform the workaround provided below or contact the Technical Assistance Center (TAC) for validation of the NE.
Workaround/Solution
Workaround: In order to rectify the issue to the network element, upgrade to Release 9.4.0.3 or 9.6.0.3. This upgrade automatically cleans up the stale license entries from the database.
How To Identify Hardware Levels
All cards listed in the "Products Affected" section in this field notice are affected.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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