April 20, 2011
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision Date Comment 1.0 20-APR-2011 Initial Public Release
Products Affected Comments EIM - 4.2(4), 4.2(5) E-Mail Interaction Manager Integration with CCX
Unable to login due to the licensing defect CSCtn92526.
EIM\CCX Agents are unable to login due to the license file expiration of December 12, 2010.
E-Mail Interaction Manager (EIM) agents with Contact Center Express integration are unable to log into the EIM Server due to an expired license file.
Licenses for the customer are expired and need to be renewed.
When the EIM server service comes online, it checks with CVD of the CCX system and gets the license called eg_license_1.xml but that license is showing that it has an expiration date of 12/12/2010 and a 90 day grace period. This means that the license has expired as of 3/12/2011. This issue seems to be a defect.
EIM 4.2(4) and 4.2(5)
EIM server says license expired but CCX has no expiration.
All agents are unable to login.
System is essentially down for email to the agents.
Locate file egipccx_cvd_license.properties on the EIM server. (path: C:\CIM\eService\config)
# This license file is for holding license variables
customer_name = eGain Communication
expiration_date = 12/12/2010
grace_period = 90
Change the expiration date to 12/12/9999 and restart the services.
You should now be able to login agents.
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCtn92526 (registered customers only) EIM with CCX integrated License expired after 12th of March
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.