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Cisco Catalyst 3560 Series Switches

Field Notice: FN - 63251 - Cisco Catalyst 3560V2 and 3750V2 Series Switches Have Incorrect Sized Redundant Power Supply Cover - Replacement Recommended

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Revised March 6, 2012

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.1
06-MAR-2012
Updated for grammar and clarity.
1.0
17-DEC-2010
Initial Public Release

Products Affected

Products Affected Part #
WS-C3560V2-24TS-E
800-32968-01
WS-C3560V2-24TS-S
800-31050-01
WS-C3560V2-24TS-SD
800-31059-01
WS-C3560V2-48TS-E
800-32970-01
WS-C3560V2-48TS-S
800-31056-01
WS-C3560V2-24PS-E
800-32964-01
WS-C3560V2-24PS-S
800-31038-01
WS-C3560V2-48PS-E
800-32966-01
WS-C3560V2-48PS-S
800-31044-01
WS-C3750V2-24TS-E
800-32967-01
WS-C3750V2-24TS-S
800-31047-01
WS-C3750V2-48TS-E
800-32969-01
WS-C3750V2-48TS-S
800-31053-01
WS-C3750V2-24PS-E
800-32963-01
WS-C3750V2-24PS-S
800-31035-01
WS-C3750V2-48PS-E
800-32965-01
WS-C3750V2-48PS-S
800-31041-01

Problem Description

The incorrect size redundant power supply (RPS) cover was included in the accessory kit for the affected Cisco Catalyst 3560V2 and 3750V2 series switches. For customers that choose to vertically wall mount the affected switches, this may be a safety issue as the RPS cover will not fit properly over the RPS connector. Without the properly fitting RPS cover present over the RPS connector, it is possible for material to escape from within the switch.

Background

All Cisco Catalyst 3560V2 and 3750V2 series switches (except DC version) that shipped before June 5, 2009, are affected (includes all serial numbers LLL1323NNNN and earlier).

Problem Symptoms

For the affected Cisco Catalyst 3560V2 and 3750V2 series switches that are vertically mounted, the redundant power supply (RPS) cover will not properly fit over the RPS connector.

Workaround/Solution

To determine whether a Cisco Catalyst 3560V2 or 3750V2 series switch is affected, please use the Serial Number Validation (SNV) Tool. For serial numbers that are verified by the SNV Tool to be affected, please fill out the UMPIRE replacement request form down below.

How To Identify Hardware Levels

To find the Cisco Part ID (PID) and serial number of a Cisco Catalyst 3560V2 and 3750V2 series switch, please use the "show version" commands noted below. The sample output below is for a Cisco Catalyst 3750V2 switch with the PID as WS-C3750V2-24TS-S and serial number as FDO1302Z1JL.

Switch#show version | include Model number
Model number : WS-C3750V2-24TS-S

Switch#show version | include System serial number
System serial number : FDO1302Z1JL

Upgrade Program

WS-C3560V2-24PS-E, WS-C3560V2-24PS-S, WS-C3560V2-24TS-E, WS-C3560V2-24TS-S, WS-C3560V2-24TS-SD , WS-C3560V2-48PS-E, WS-C3560V2-48PS-S, WS-C3560V2-48TS-E, WS-C3560V2-48TS-S, WS-C3750V2-24PS-E, WS-C3750V2-24PS-S, WS-C3750V2-24TS-E, WS-C3750V2-24TS-S, WS-C3750V2-48PS-E, WS-C3750V2-48PS-S, WS-C3750V2-48TS-E, WS-C3750V2-48TS-S
You will receive an email within a couple of days with an Order Number. If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the RMA Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/serviceordertools/svostatus/query.do

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
WS-C3560V2-24PS-E
WS-C3560V2-24PS-S
WS-C3560V2-24TS-E
WS-C3560V2-24TS-S
WS-C3560V2-24TS-SD
WS-C3560V2-48PS-E
WS-C3560V2-48PS-S
WS-C3560V2-48TS-E
WS-C3560V2-48TS-S
WS-C3750V2-24PS-E
WS-C3750V2-24PS-S
WS-C3750V2-24TS-E
WS-C3750V2-24TS-S
WS-C3750V2-48PS-E
WS-C3750V2-48PS-S
WS-C3750V2-48TS-E
WS-C3750V2-48TS-S
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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