Revised March 6, 2012
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision Date Comment 1.1 06-MAR-2012 Updated for grammar and clarity. 1.0 17-DEC-2010 Initial Public Release
Products Affected Part # WS-C3560V2-24TS-E 800-32968-01 WS-C3560V2-24TS-S 800-31050-01 WS-C3560V2-24TS-SD 800-31059-01 WS-C3560V2-48TS-E 800-32970-01 WS-C3560V2-48TS-S 800-31056-01 WS-C3560V2-24PS-E 800-32964-01 WS-C3560V2-24PS-S 800-31038-01 WS-C3560V2-48PS-E 800-32966-01 WS-C3560V2-48PS-S 800-31044-01 WS-C3750V2-24TS-E 800-32967-01 WS-C3750V2-24TS-S 800-31047-01 WS-C3750V2-48TS-E 800-32969-01 WS-C3750V2-48TS-S 800-31053-01 WS-C3750V2-24PS-E 800-32963-01 WS-C3750V2-24PS-S 800-31035-01 WS-C3750V2-48PS-E 800-32965-01 WS-C3750V2-48PS-S 800-31041-01
The incorrect size redundant power supply (RPS) cover was included in the accessory kit for the affected Cisco Catalyst 3560V2 and 3750V2 series switches. For customers that choose to vertically wall mount the affected switches, this may be a safety issue as the RPS cover will not fit properly over the RPS connector. Without the properly fitting RPS cover present over the RPS connector, it is possible for material to escape from within the switch.
All Cisco Catalyst 3560V2 and 3750V2 series switches (except DC version) that shipped before June 5, 2009, are affected (includes all serial numbers LLL1323NNNN and earlier).
For the affected Cisco Catalyst 3560V2 and 3750V2 series switches that are vertically mounted, the redundant power supply (RPS) cover will not properly fit over the RPS connector.
To determine whether a Cisco Catalyst 3560V2 or 3750V2 series switch is affected, please use the Serial Number Validation (SNV) Tool. For serial numbers that are verified by the SNV Tool to be affected, please fill out the UMPIRE replacement request form down below.
How To Identify Hardware Levels
To find the Cisco Part ID (PID) and serial number of a Cisco Catalyst 3560V2 and 3750V2 series switch, please use the "show version" commands noted below. The sample output below is for a Cisco Catalyst 3750V2 switch with the PID as WS-C3750V2-24TS-S and serial number as FDO1302Z1JL.
Switch#show version | include Model number
Model number : WS-C3750V2-24TS-S
Switch#show version | include System serial number
System serial number : FDO1302Z1JL
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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