September 23, 2008
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected
Problem Description
A problem has been identified in the RAID controller firmware used in the products listed below, which under certain rare circumstances can cause the disk storage sub-system to go offline and the affected devices to hang:
WAE-674
WAE-7341
WAE-7371
Background
The defects mentioned above have been resolved and a new firmware is available, which addresses the defects. All users of the affected products listed above are recommended to update to this new version of RAID controller firmware.
Problem Symptoms
Symptoms include:
1) WAE hangs after reload on an event which triggers a file system rebuild, such as disk encryption on/off.
2) WAE goes to kdb on reload while the file system is building up/during traffic.
3) File system becomes read-only during traffic.
4) RAID controller goes offline.
5) Unable to load a WAAS image.
6) WAE hangs randomly during traffic.
7)
show disk detailstakes a very long time to respond, sometimes a few hours.8) RAID failure alarm is shown.
Workaround/Solution
Solution:
Upgrade to the 5.2-0 (15418) RAID Controller Firmware, which can be found on cisco.com at the Cisco Wide Area Application Engine (WAE) Utilities Software Downloads (registered customers only) page.
The Firmware Binary Image is named L4_15418_FIRMWARE.bin.
Instructions on how to apply the firmware update are posted on cisco.com along side the firmware and are named L4_15418_FIRMWARE.pdf.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCso21714 (registered customers only) ACNS Defect CSCsk07675 (registered customers only) WAAS Defect
For More Information
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