Revised July 1, 2011
September 23, 2008
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision Date Comment 1.3 1-JUL-2011
Updated Workaround/Solution section with updated information on how to find the firmware upgrade instructions.
Updated Workaround/Solution section with proper FW versions 15427 and updated Cisco Bug ID for WAAS defect.
1.1 15-FEB-2011 Updated link for firmware download and firmware version number in the Workaround/Solution section. 1.0 23-SEP-2008 Initial Public Release
Products Affected WAE 600 - WAE-674-K9 WAE 700 - WAE-7341-K9 WAE 700 - WAE-7371-K9
A problem has been identified in the RAID controller firmware used in the products listed below, which under certain rare circumstances can cause the disk storage sub-system to go offline and the affected devices to hang:
The defects mentioned above have been resolved and a new firmware is available, which addresses the defects. All users of the affected products listed above are recommended to update to this new version of RAID controller firmware.
1) WAE hangs after reload on an event which triggers a file system rebuild, such as disk encryption on/off.
2) WAE goes to kdb on reload while the file system is building up/during traffic.
3) File system becomes read-only during traffic.
4) RAID controller goes offline.
5) Unable to load a WAAS image.
6) WAE hangs randomly during traffic.
show disk detailstakes a very long time to respond, sometimes a few hours.
8) RAID failure alarm is shown.
The Firmware Binary Image is named L4_15427_FIRMWARE.bin.
Instructions on how to apply the firmware update are posted on cisco.com together with the firmware in the file named L4_15427_FIRMWARE.pdf, which you can see after you click the Download link for the firmware.
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCso21714 (registered customers only) ACNS Defect CSCsr75784 (registered customers only) WAAS Defect
For More Information
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