August 4, 2008
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected Top Assembly Part Number Comments Revision
Problem Description
The defect may cause the camera to stop responding to its PTZ controller.
Background
For the converter to fail, it must be set up in the RS485 mode (not RS422) and connected to a chain of dome cameras.
Problem Symptoms
The camera may stop responding to its PTZ controller.
Workaround/Solution
Replace the affected hardware.
As of approximately June 13, 2008, new products that were manufactured under Engineering Change Order (ECO) E093081 are guaranteed to be free of this problem. Refer to How to Identify Hardware Levels below for instructions on how to view the version of in-service product.
Product shipped from Service Logistics may still exhibit this problem. To ensure an RMA replacement is not affected by this problem, request an RMA coded as shown below:
Service Level: Mfg New - 3rd Bus Day NON BILLABLE
Failure Class: Administrative Request
Failure Code: Field Notice AlertNote: Replacements fulfilled through this process typically take three business days or more to arrive on-site, therefore service level agreements do not apply to RMAs coded as shown above.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.
DDTS Description CSCsq10515 (registered customers only) Loss of control of dome during PTZ using a chain of Philips Auto-domes
How To Identify Hardware Levels
Affected versions can be identified by checking the TAN label at the front of the external Serial Converter chassis.
Affected versions have a TAN label as follows:
68-XXXX-01 (version -01).
Items with TAN label as 68-XXXX-02 (version -02) are free of this defect.
Physical Replacement of Parts
Replace the affected hardware.
As of approximately June 13, 2008, new products that were manufactured under Engineering Change Order (ECO) E093081 are guaranteed to be free of this problem. Refer to How to Identify Hardware Levels for instructions on how to view the version of in-service product.
Product shipped from Service Logistics may still exhibit this problem. To ensure an RMA replacement is not affected by this problem, request an RMA coded as shown below:
Service Level: Mfg New - 3rd Bus Day NON BILLABLE
Failure Class: Administrative Request
Failure Code: Field Notice AlertNote: Replacements fulfilled through this process typically take 3 business days or more to arrive on-site, therefore service level agreements do not apply to RMAs coded as shown above.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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