June 3, 2008
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
Revision Date Comment
Products Affected
Products Affected Top Assembly Hardware Revision Old Part Number, Revision New Part Number
Problem Description
It has been found that within a few months of usage in a customers network, the optic modules on the cards may fail.
The failure causes loss of traffic in the customer network.
Background
The failure on potentially affected units can occur after only a few months of standard operating conditions.
Reliability tests done on the optical modules of this part by both suppliers have demonstrated the defect.
Assemblies that contain the affected optics module subject to this failure mode are identified by Serial Number in this field notice.
Problem Symptoms
The card will eventually permanently fail and cause loss of traffic in the customers network.
Workaround/Solution
Cisco recommends replacing hardware potentially impacted by this issue to avoid a field failure. Customers should follow the standard RMA process to replace the hardware.
The impacted Serial Numbers are listed in the Field Notice validation link below.As of approximately May 5, 2008, new products that were manufactured under Engineering Change Order (ECO) # E093288 are guaranteed to be free of this problem.
Refer to How to Identify Hardware Levels below for instructions on how to view the version of in-service product.
How To Identify Hardware Levels
All parts potentially impacted by this issue are listed by part number and Serial Number in this field notice.
To determine the part and serial number of your ONS 15454-10DME-C, 10E-L1-C, or 10ME-L1-C:
Open Cisco Transport Controller, or Cisco Transport Manager:
From the Shelf View, select Inventory
From the Inventory tab, locate the 10DME-C, 10E-L1-C, or 10ME-L1-C cards and compare the information from the Inventory tab against the Products Affected.
If you are using TL1 commands.
1. >ACT-USER::
2. >RTRV-INV::ALL
3. >CANC-USER::Compare the information from the TL1 inventory command against the Products Affected section above, and the serial number validation tool.
Please use the link below to validate your serial number(s).
Cisco Serial Number Validation Tool
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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