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Cisco ONS 15300 Series

Field Notice: FN - 63104 - ONS 15310MA - WBE - High MOSFET Turn Off Delay Results in 1.5V Regulator Failure - Card Remains in Reset

July 1, 2008

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
01-JUL-2008
Initial Public Release

Products Affected

Products Affected Top Assembly Printed Circuit Assembly Hardware Revision
Part Number Revision Part Number Revision
15310-28WBE-3BBE
800-23942-04
Old:-04
73-9025-07
-07
New:-05
15310-28WBE-3BBE=
800-23942-04
Old:-04
73-9025-07
-07
New:-05
15310-84WBE-3BBE
800-23901-04
Old:-04
73-9018-07
-07
New:-05
15310-84WBE-3BBE=
800-23901-04
Old:-04
73-9018-07
-07
New:-05

Problem Description

Cards remain in a constant state of reset (Red FAIL LED ON) due to a 1.5V DC/DC converter failure. This has been root caused to a specific component within the DC/DC converter design.

Background

The failure of the 1.5V regulator within the DC/DC converter design has been root caused to a bad lot of MOSFETs (20-0116-01) which exhibit excessive turn off delay. This excessive delay overstresses the 1.5V DC/DC converter, resulting in the regulator failure. This failure is detected by the voltage supervisory circuit which issues a microprocessor reset.

Problem Symptoms

A card may display the failure signature when the Red Fail LED is continuously illuminated. This indicates that the card is in a constant state of reset, which may result from this issue.

Workaround/Solution

No workaround has been identified for this issue. If the customer experiences this issue, Cisco recommends returning the card for a replacement.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

DDTS Description
CSCso73521 (registered customers only) 15310MA WBE DS1 84/28 ports card reboots (1.5V DC/DC MOSFET failure)

How To Identify Hardware Levels

All parts potentially impacted by this issue are listed by part number and Serial Number validation tool in this field notice.

Open Cisco Transport Controller, or Cisco Transport Manager:
From the Shelf View, select Inventory
From the Inventory tab, locate the cards of interest and compare the information from the Inventory tab against the Products Affected.

If you are using TL1 commands.
1. >ACT-USER::
2. >RTRV-INV::ALL
3. >CANC-USER::

Compare the information from the TL1 inventory command against the Products Affected section above, and the serial number validation tool.

Please use the following link to validate your serial number(s):
Cisco Serial Number Validation Tool

Upgrade Program

15310-28WBE-3BBE, 15310-28WBE-3BBE=,15310-84WBE-3BBE, 15310-84WBE-3BBE=
If you want to check status on a previously booked upgrade, please refer to the Status Tool (Please note: you must have a sales order number in addition to a CCO User ID and Password to access this site):http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

For questions about an upgrade order already submitted, please send an email with your order number in the subject line to:upgrades-support@cisco.com
You will receive a response within 24 hours Monday-Friday not including US Holidays.


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
Country
Product
Product *Quantity *Serial# 2
15310-28WBE-3BBE
15310-28WBE-3BBE=
15310-84WBE-3BBE
15310-84WBE-3BBE=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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