Cisco Fax Server

September 7, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Problem Description

The operating systems of most Cisco products that support Daylight Savings Time (DST) have built in mechanisms to automatically change the times, based on current user-selected rules. Once the new DST is implemented, the time on devices that maintain time zone information will continue to change according to the old method, unless changes are made.

Background

On April 30, 2007, Hon Rick Barker, Minister of Internal Affairs, announced a three week extension to the period of daylight saving. Daylight saving now runs from the last Sunday in September until the first Sunday in April.

Table 1 - Summary of changes to Daylight Saving Time

Problem Symptoms

Faxes sent at the time of the change and later are delayed and may take several hours to process.

Faxes sent or received at the time of the change and later are stamped one hour later than the operating system time.

Workaround/Solution

Solution:

Four steps must be taken.

1) Upgrade Windows Operating System.

2) Apply Microsoft patches for New Zealand Daylight Saving Time.

3) Upgrade Cisco FAX Server software.

4) Apply patches from Captaris web site.

1. Upgrade the Cisco Fax Server Windows to one of the following versions:

   Microsoft Windows 2000 Standard Server, SP4

   Windows 2000 Advanced Server, SP4

   Windows 2003 R2 Standard Edition

   Windows 2003 Enterprise Server, SP2

2. Apply Microsoft Windows updates per Microsoft's KB933360 document.

3. Upgrade to Cisco Fax Server (RightFax) 9.3 FP1 HF3 or later.

4. Apply hot fixes per Captaris Document at RightFax Fixes for Daylight Saving Time (DST) / Time Calculation.

Revision History

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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