June 02, 2005
PSTN users calling into Auto-Attendant (AA) on Cisco Unity Express (CUE) and having their call transferred to an IP phone may experience one-way audio during the call.
One Way Audio:
The PSTN user calls directly into Auto-Attendant on CUE, then presses '1' to enter extension they wish to reach. The PSTN user then dials the extension of the IP phone they would like to reach. Call setup is completed fine, but results in one way audio. The IP Phone user is able to hear audio from the PSTN user, but the PSTN user cannot hear audio from the IP phone user.
Sniffer traces show that the phone is both sending and receiving RTP packets. A show call active voice brief during the call shows that both the telephony side and IP side are both transmitting and receiving packets. Additional tests done by using the test voice inject-tone towards the PSTN side and listeners were able to hear the injected tone.
PSTN user calls directly into Auto-Attendant on CUE, then presses '1' to enter extension they wish to reach. PSTN user then dials the extension of the IP phone they would like to reach. Call setup is completed fine, but results in one way audio; IP Phone user is able to hear audio from PSTN user, but PSTN user can't hear audio from IP phone user.
To verify that CSCsa83853 is the cause, use the following procedure:
To avoid excessive debug messages to console and send debug output to system log only, configure following
no logging console logging buffered 51200 debugging
Enable debug hpi all
Call into CUE AA from PSTN and have AA transfer call to IP phone
Verify one-way audio and disconnect call
Enter show log to display debug output
The following output of the debug hpi all shows that the voice packets are being discarded with error msg Protocol Violation when there is one way audio:
*Apr 27 13:30:26.258: //1/F9F92D388002/HPI/[0/0/1:23 (1)]/hpi_receive_message: Packet details: Packet Id=204 *Apr 27 13:30:26.258: //1/F9F92D388002/HPI/[0/0/1:23 (1)]/hpi_receive_message: Protocol Violation Packet details: Packet Length=14, Channel Id=1, Packet Id=204 DPV Violation ID=2, DPV Violation field=0
The problem exists in Cisco IOS® Software release 12.3(11)T4 and 12.3(11)T5. The problem is fixed in 12.3(11)T6. The problem does not depend upon CUE software version.
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
Cisco Unity Express (CUE) Auto-Attendant one-way audio call. Fixed in 12.3(11)T6.
For More Information
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