September 29, 2004
IPCC - 4.6.2 SR3 or later, 5.0 SR7 or later, and 6.0 all versions
If a Test Engineering Special (TES), Engineering Special (ES) or Service Release (SR) has been uninstalled on a CallManager Peripheral Gateway (PG), the PG may not become active when restarted.
The Patch Manager's uninstaller utility is used to back off the Engineering Specials and Service Releases on the IP Contact Center (IPCC) products.
An issue was discovered with the uninstaller that results in the removal of the JRE file from the Call Manager PG. Removal of the JRE file will result in the Call Manager PG failing to connect to the Call Manager upon startup of the PG.
A Call Manager PG will not connect to the Call Manager.
The SUN JRE must be manually installed if the CallManager PG does not become active after an SR, ET, or ICM Version Upgrade has been uninstalled.
Manual SUN JRE Installation Procedure:
Stop the ICM services on the CallManager PG server
Navigate to the...\icm\install directory on the CallManager PG server
Find the following executable: j2re-1_4_2_03-windows-i586-p.exe
Launch the executable
On the License dialog box, select the "I accept..." radio button and click Next
On the Setup Type dialog box, select "Typical" and click Next
The install may take several minutes
On the Complete dialog box, click Finish
Note: You do not need to reboot the machine once the JRE install is complete.
Start the ICM services on the CallManager PG server and verify connection to the Call Manager
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
Patch Uninstaller Removes Sun JRE
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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