Revised September 28, 2005
August 23, 2004
Notice:
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO. THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
ICM/IPCC 4.6(2) upgrading to ICM/IPCC 6.0(0)
Problem Description
Upgrades from ICM/IPCC 4.6(2) to release ICM/IPCC 6.0(0) may fail:
-
If a large number of agents (5000+) are configured.
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Agent passwords may be reset.
-
Some passwords not encrypted may not be migrated.
Note: This problem affects only the upgrade process. If you have already successfully upgraded to 6.0(0) or have installed the system for the first time, the defect is of no direct consequence to you.
Background
Any attempt to upgrade from 4.6(2) to ICM/IPCC 6.0(0) may have a problem. Delay upgrades until availability of ICM/IPCC 6.0(0)a on August 25, 2004.
Problem Symptoms
-
During the upgrade of the Logger, HDS, or AW database from ICM/IPCC version 4.6(2) to 6.0(0), the Logger, HDS or AW database is corrupted.
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The upgrade process completes normally. After the upgrade all agents have blank passwords. Agents can log in but are not required to provide a password.
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An attempt to start the logger may fail with a Minor Version Mismatch error.
Workaround/Solution
Utilize the new 6.0(0)a CD to perform the upgrade. This new CD will be available no later than August 25, 2004.
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCma26489 (registered customers only) |
Upgrade ICM 5.0 may have violation of UNIQUE KEY with 5000+ Agents |
|
CSCma26772 (registered customers only) |
Lose password on update from 4.6.2 to 5.0 |
|
CSCma26887 (registered customers only) |
Some passwords never encrypted may not allow complete migration |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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