Cisco Unified Intelligent Contact Management Enterprise

Revised November 28, 2006

October 17, 2003

NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Problem Description

After the Intelligent Contact Management (ICM) is upgraded to 4.6.2, previously active scripts with a Calling Line ID (CLID) node that are associated with a master script will fail unless the CLID node formula is edited.

Background

The cause of the script failure has been established as a failure in the upgrade routine between 4.5.x and 4.6.2, where a new naming standard for scripts should have been communicated and implemented. The issue occurs due to an unusual, yet supported manner. The configuration is as follows:

• ICM 4.5.x system

• Running a script uses a formula which points to a default script and has a single backslash in the node

• Is upgraded to ICM 4.6.2

• The script validation process will fail

The primary example found was the use of a MasterScript type variable. The reason this problem was experienced is that there is an implementation error in the CLID node which causes the automatic update not to occur when a specific type of user variable is used in a CLID expression.

Problem Symptoms

Router reports unable to complete script load warning with script ID. Script will fail with CLID error:

Undefined symbol Master Script\.

Workaround/Solution

Every CLID node in every script that touches the master script and has one backslash (\) in the formula, which was the format prior to Version 4.6, now needs a double backslash (\\) in Version 4.6 and later ICM releases.

The CLID node formula can be manually edited to change the single backslash to a double backslash using the script editor for all CLID nodes which use a master script variable. A detailed procedure is documented in the ICM Upgrade Guide.

DDTS

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For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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