Cisco 2600 Series Multiservice Platforms

August 18, 2003

Products Affected

Problem Description

During the manufacturing process the affected LED was reversed causing it to be red when it should be green.

Background

This problem was caused by a manufacturing process error which has been corrected.

Problem Symptoms

When the NM-1/2V is initialized and comes online and communicates with the router the enable LED will be red instead of green.

There are no functional issues with the product, only visual issues.

Workaround/Solution

Replace the affected hardware.

As of approximately August 15, 2003 new products that were manufactured under a certain Engineering Change Order are guaranteed to be free of this problem. Refer to below for instructions on how to view the version of in-service product. Product shipped from Service Logistics may still exhibit this problem. Coding return materials authorizations (RMAs) as shown below guarantees a replacement which is not affected by this problem:

Service Level: Mfg New - 3rd Bus Day NON BILLABLE

Failure Class: Administrative Request

Failure Code: Field Notice Alert

How To Identify Hardware Levels

Product having a top assembly number ending in -04, for example 800-02491-04 or 800-02489-04 and have a serial number in the affected range shown below are affected by the problem described in this field notice.

Product having a top assembly number ending in -05 or later, -03 or ealier or having a serial number outside the range shown below are not affected by this problem.

To view the serial number on-line use the show diagnostic command. In the example shown below, the top assembly number, which is shown as part number in this screen is within the affected range but the serial number is not within the affected range, refer to above. This particular NM-2V is not affected by the problem described in this field notice.

Cisco#show diagnostic
Slot 1:   
        4 PORT Voice PM for C2600 Port adapter
        Port adapter is disabled 
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware revision 1.1           Board revision H0
        Serial number     20553653      Part number    800-02491-04
        Test history      0x0           RMA number     00-00-00
        EEPROM format version 1
        EEPROM contents (hex):
          0x20: 01 65 01 01 01 39 9F B5 50 09 BB 04 00 00 00 00
          0x30: 88 00 00 00 00 05 26 17 FF FF FF FF FF FF FF FF

The product serial number can also be obtained visually. An example is shown below:

Affected Serial Numbers

Only products having a serial number shown below are affected by the problem described in this field notice. Product having serial numbers not shown below are not affected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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