Cisco CSS 11000 Series Content Services Switches

May 14, 2003

Products Affected

Problem Description

The WebNS 6.10 software release requires the CSS 11800 to have 128 MB to boot and operate.

Background

Prior to the Cisco Systems acquisition of ArrowPoint Communications, ArrowPoint shipped SCMs for the CSS 11800 with 64 MB of memory. The WebNS 6.10 software release requires the CSS 11800 to have 128 MB. Units shipped from Cisco Systems should not be affected.

Problem Symptoms

If WebNS 6.10 is loaded onto an SCM that does not have 128 MB of memory, it will not boot the Operational Software.

Workaround/Solution

To upgrade a CS-800-SYS-01 or CS-800-SYS-03 (ArrowPoint model number) to WebNS 6.10, you must upgrade the SCM memory prior to upgrading the software. To order an additional 64 MB of memory for the SCM, order CSS8-SCM-MEM-128M= .

If you load WebNS 6.10 software on a CSS 11800, CS-800-SYS-01, or CS-800-SYS-03 with an SCM containing 64 MB of memory, the 6.10 software will not work properly. You must reboot the CSS and access OffDM to revert the primary boot image to a 5.x or earlier version of software, upgrade the SCM memory, then reboot the CSS and load the 6.10 software.

How To Identify Hardware Levels

To determine how much memory your SCM has use the show system-resources command. If the installed memory for slot 7/1 is 128 MB, then the system has enough memory. If the installed memory for slot 7/1 is 64 MB, then the system memory needs to be upgraded. Below is an example of the show system-resources command with 128 MB of memory installed:

CSS11800# show system-resources
System Resources for 7/1:
Installed Memory: 134,217,728 (128 MB)
Free Memory: 66,103,776 (63 MB)
CPU: 0%

Buffer Statistics:
Buffer Pool: 0
Size: 256 Total:1000 Available:1000 Failures: 0 Low Buffer Count: 1000

Buffer Pool: 1
Size:1600 Total:2500 Available:2500 Failures: 0 Low Buffer Count: 2500


System Resources for 6/2:
Installed Memory: 134,217,728 (128 MB)
Free Memory: 43,539,776 (41 MB)
CPU: 0%

Buffer Statistics:
Buffer Pool: 0
Size: 256 Total:1000 Available:1000 Failures: 0 Low Buffer Count: 999

Buffer Pool: 1
Size:1600 Total:9000 Available:8344 Failures: 0 Low Buffer Count: 8344


System Resources for 6/1:
Installed Memory: 134,217,728 (128 MB)
Free Memory: 43,560,576 (41 MB)
CPU: 0%

Buffer Statistics:
Buffer Pool: 0
Size: 256 Total:1000 Available:1000 Failures: 0 Low Buffer Count: 999

Buffer Pool: 1
Size:1600 Total:9000 Available:8344 Failures: 0 Low Buffer Count: 8344

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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