Cisco Application and Content Networking System (ACNS) Software

Revised November 8, 2002

Products Affected

• CE-507

• CE-560

• CE-590

• Cisco Application and Content Networking Software (ACNS) Version 4.2.1

Problem Description

Upgrades to ACNS Version 4.2.1 do not complete successfully if the Content Engine was previously upgraded from Cache 2.x to ACNS 4.x. Upgrades from Cache 2.x directly to 4.2.1 may not succeed. Upgrades from Content Engines that have only run ACNS should succeed.

Background

A problem was introduced when upgrading from Cache 2.x to ACNS pre 4.2.1 that causes the upgrade to 4.2.1 to fail. In some cases the upgrade from Cache 2.x to ACNS 4.2.1 will also fail.

Problem Symptoms

Upgrades to 4.2.1 do not successfully complete.

Workaround/Solution

To follow the link below and download software, you must be a registered user and you must be logged in.

Do not upgrade to ACNS 4.2.1. Instead, upgrade to ACNS 4.2.3, which is available from the Software Center (registered customers only) .

Note: This is cryptographic software that is under US export restrictions.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.