Cisco BPX/IGX/IPX WAN Software

March 27, 2003

• More Field Notices

Products Affected

Problem Description

Connections may auto-delete if a user falls back to 9.2 during an upgrade from any 9.2 release to 9.3.

Background

During the course of an upgrade, a reason may arise that requires a fallback to the lower release.

Problem Symptoms

Symptoms include:

• Network users may lose connectivity to remote resources

• Voice calls may terminate.

• The software error log may show 612 or 614 errors. Use dspswlog to check the software log.

Active CC's Software Log
 No.  Type    Number      Data(Hex)  PC(Hex)    PROC   SwRev   Date     Time
  1.  Error   614         0000FFF1   30443FEC   ROOT   9.2.30  02/02/00 18:14:41
  2.  Error   612         176D2B27   304441D4   ROOT   9.2.30  02/02/00 18:14:41

Workaround/Solution

The workaround is to turn off hitless rebuild before upgrading software. Use the command cnfnodeparm and set Enable Degraded Mode option to N. The solution is to upgrade software to release 9.2.33 before attempting an upgrade to 9.3 releases.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone