Revised October 24, 2006
December 27, 2001
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Cisco Intelligent Contact Management Software (ICM) version 4.5
Cisco ICM version 4.6
A Voice Response Unit (VRU) using Call Routing Interface to the VRU Peripheral Interface Manager (PIM) attempts to route a call.
ICM version 4.5 requires additional configuration of the VRU in order to complete routing with a VRU as a routing client. A Network VRU must be defined with a type of 6 and the peripheral table needs to point to this new Network VRU definition in ConfigICM.
The router issues a dialogue failure with the message No Network VRU found for VRU capable call from...
Configure a Network VRU with a VRU Type of 6 and configure the peripheral associated with the VRU PIM to use that Network VRU.
See l for additional information. This issue has been resolved in Cisco ICM release 4.5.1 and Cisco ICM release 4.6.1
NewCall.CallAtVRU should be FALSE for RouteRequest
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.