Field Notice: Cisco 760 and 770 Routers Were Shipped with NET3 Software [Cisco 700 Series ISDN Access Routers]

February 25, 2000

More Field Notices

Products Affected

Product
CISCO762M-US
CISCO765M-US
CISCO766M-US
CISCO776M

Problem Description

The CISCO762M-US, CISCO765M-US,CISCO766M-US, and CISCO776M models were shipped with version 4.4.1 CE (NET3 image) software instead of the 4.3.1 US version of the software.

Background

Due to a configuration rule error, some of the 700 series models were shipped with the wrong default software. If the customer specifically ordered software (that is, the customer requested software other than the default software), then the unit was shipped with the correct software.

Problem Symptoms

Users cannot configure ISDN on the affected units.

Workaround/Solution

Verify the software version by issuing the version command. If the software version contains a ".NET3" then replace the image with the US version (the software version followed by a ".US").

Example:

>version
      Software Version c760-i.b.NET3 4.3(1) - Feb 22 1999 19:34:34
      Cisco 775
      ISDN Stack Revision NET3 2.10
      Copyright (c) 1993-1999 by Cisco Systems, Inc. All rights reserved.
      Software is used subject to software license agreement contained
      with this product. By using this product you agree to accept the
      terms of the software license.
      Hardware Configuration:
      DRAM: 1.5MB
      Flash: 0.5MB
      POTS: Type 1 (Rev. Unknown)
      NT1: Not Installed
      ROM: 2.1(1)

If you are registered CCO user, and have logged in, you can download file c760-in.b-US.43.1.bin C760/770 Series Internet Ready US here:

http://www.cisco.com/pcgi-bin/tablebuild.pl/760?submit=Get+Software+Image

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Cisco 700 Series ISDN Access Routers