Cisco Catalyst 5000 Series Switches

November 19, 1999

• More Field Notices

Products Affected

Problem Description

The Catalyst 5000 Supervisor card resets when the Fiber Token Ring Module is inserted into the chassis. The problem occurs during the process of installation of the module; it does not occur during normal operation.

When removing the Fiber Token Ring Module, the console will display the incorrect slot number of the module being removed. This is purely a cosmetic issue, and does not affect the Supervisor card or any other cards installed.

Background

This problem occurs in the following Fiber Token Ring Module:

WS-X5031 rev D0
Hardware version 1.4
Part number 73-2612-06 rev A0

Problem Symptoms

The user will experience a connectivity failure when the Supervisor resets.

If the system does not reset, the Supervisor card and the chassis will not be fully populated with the correct system information.

As an example, when installing and subsequently removing a Fiber Token Ring Module from slot 2 of the Catalyst 5000, the following messages appear in the console:

Insertion into slot 2:
Module 2 has been inserted.
    
Removal from slot 2:
Module 4 has been inserted.
Module 4 has been removed.

Workaround/Solution

To workaround the problem, the Fiber Token Ring module insertion should occur during a scheduled downtime period. After insertion, the Catalyst 5000 should be reset to ensure that the correct information is populated to the Supervisor card.

This problem has been resolved with the release of the following Fiber Token Ring Module:

WS-X5031 rev E0
Hardware version 1.5
Part number 73-2612-07 rev A0

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone