Document ID: 116128
Updated: Jun 07, 2013
Contributed by Ben McAlary, Cisco TAC Engineer.;
This document describes the process used to set up Short Message Services (SMS) notifications for sponsored guest accounts. Cisco Identify Services Engine (ISE) uses an SMTP-to-SMS Gateway system. The ISE sends an email to a Simple Mail Transfer Protocol (SMTP) server, which forwards the credentials via the SMS/SMS Gateway:
- The email message is sent to a default destination (in this case email@example.com).
- Once the message arrives at the SMS gateway, the template is examined and the mobile number is located.
- The SMS gateway then forwards the message to that number.
Cisco recommends that you have knowledge of these topics:
- A basic knowledge of Cisco ISE procedures
- A basic knowledge of the SMS/SMS Gateway system
The information in this document is based on the Cisco SMTP-to-SMS Gateway system.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
- SMS notifications are not supported for self-registration, only for sponsor created guest accounts.
- ISE only supports variable substitution in the "Layout" field. The "Destination" field should contain only the SMS gateway address. You cannot use HTML tags, such as "%mobilenumber%" in the "Destination" field to achieve firstname.lastname@example.org (Cisco bug ID CSCtu25982).
- From the Administration window, choose Web Portal Management > Sponsor Groups. Ensure that the appropriate sponsor groups have the SMS sending permission set to "YES."
- From the Administration menu, choose System > Settings > SMTP Server. Configure your SMTP server settings.
- From the Administration menu, choose Web Portal Management > Settings > Sponsor > Language Template > [Language] > Configure SMS Text Notification. Configure the Subject, Destination (SMS Gateway email address), and Layout.
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.