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Troubleshooting Gatekeeper Endpoint Call Admission Issues

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Document ID: 22170


Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solutions
      Admission Confirmed (Busy Tone Back)
      Admission Reject (ARJ), "rejectReason calledPartyNotRegistered"
Verification Commands
      show gatekeeper endpoint Command
      show gatekeeper gw Command
      show gatekeeper zone status Command
      show gateway Command
      debug h225 asn1 Command
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Introduction

This document addresses some of the common issues that are known to result in when endpoints are not able to make calls that involve Cisco Gateways or third-party gateways and terminals, and Cisco Gatekeepers (Cisco IOS® gateway and routers).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

After you configure an H.323 endpoint to register to a Cisco Gatekeeper, the endpoints are not able to make calls.

Solutions

Check the show gatekeeper endpoint command in order to make sure that all the endpoints register to the gatekeeper. These sections are the solutions to this problem.

Admission Confirmed (Busy Tone Back)

If the Admission Confirmed (ACF) is sent by the gatekeeper and arrives at the endpoint side, but the call still receives a busy signal, check to see if the terminating IP address in the ACF is an expected valid endpoint IP.

value RasMessage ::= admissionConfirm :
     {
       requestSeqNum 18
       bandWidth 5120
       callModel direct : NULL
       destCallSignalAddress ipAddress :
       {
         ip '0AAAC80A'H	  

!--- The hex for IP, 0A AA C8 0A== 10.170.200.10.

         port 1720
         port 1720
       }
       irrFrequency 240
       willRespondToIRR FALSE
       uuiesRequested
       {
         setup FALSE
         callProceeding FALSE
         connect FALSE
         alerting FALSE
         information FALSE
         releaseComplete FALSE
         facility FALSE
         progress FALSE
         empty FALSE
       }
     }

If the ACF has an IP address of the terminating endpoint, remove the gatekeeper and make a direct endpoint-to-endpoint call in order to see if you can establish a call.

Admission Reject (ARJ), "rejectReason calledPartyNotRegistered"

This debug h225 asn1 command shows calledPartyNotRegistered.

*Mar 15 06:49:19.685: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject : 
    {
      requestSeqNum 34
      rejectReason calledPartyNotRegistered : NULL    }

This is a common reason for rejection captured from the local or originating gatekeeper when the gatekeeper has no information on where the called number needs to be terminated. There are two scenarios in which this problem can occur.

One reason is the call terminates at a gateway and the gateway is not registered with the E164 address or with a tech-prefix. In order to resolve this, make sure the gateway registers with a tech-prefix to the gatekeeper.

This is a correct gateway configuration example.

interface Ethernet0/0
 ip address 172.16.13.16 255.255.255.224
 half-duplex
 h323-gateway voip interface
 h323-gateway voip id hwei-gk ipaddr 172.16.13.14 1718
 h323-gateway voip h323-id gw2
 h323-gateway voip tech-prefix 2
….
!
voice-port 2/0/0
!
voice-port 2/0/1
!
voice-port 2/1/0
 station-id name BLARG
 caller-id enable
!
voice-port 2/1/1
!
dial-peer cor custom
!
dial-peer voice 456 pots
 destination-pattern 456
 port 2/1/0
!
dial-peer voice 123 pots
 destination-pattern 2415...
 port 2/1/1
!
gateway

"show gatekeeper gw" from gatekeeper
GATEWAY TYPE PREFIX TABLE
=========================
Prefix: 1*
  Zone hwei-gk master gateway list:
    172.16.13.35:1720 gw1

Prefix: 2*
  Zone hwei-gk master gateway list:
    172.16.13.16:1720 456

Another reason for this error message can be that the called party is a terminal in a remote zone, and does not have a proxy enabled in the same gatekeeper zone it is registered. By default, Cisco IOS gatekeeper uses a proxy for inter-zone terminal calls. Issue the show gatekeeper zone status command in order to view this. Either configure a proxy register to the same local zone as the terminal or issue either the no use-proxy hwei-gk default inbound-to terminal command or the no use-proxy hwei-gk default outbound-from terminal command in order to disable the use of a proxy for terminal calls.

Note: Intra-zone calls do not require the match of a zone prefix.

*Mar  1 10:34:46.093: RAS OUTGOING PDU ::=

 value RasMessage ::= admissionReject :
      {
        requestSeqNum 11084
        rejectReason requestDenied : NULL
      }

The reason for this rejection is the endpoint-requested bandwidth exceeds the limit configured in the gatekeeper. In order to resolve this, increase the bandwidth in the gatekeeper with the help of the bandwidth command under the gatekeeper mode, or lower the bandwidth request from the endpoint.

This example is of a failed call due to a bandwidth request that exceeds the configured limit.

Value RasMessage ::= admissionRequest :
      {
        requestSeqNum 11084
        callType pointToPoint : NULL
        callModel gatekeeperRouted : NULL
        endpointIdentifier {"6284945400000058"}
        destinationInfo
        {
          e164 : "415525",
          e164 : "415525"
        }
        srcInfo
        {
          e164 : "415526",
          h323-ID : {"hwei-term"}
        }
        srcCallSignalAddress ipAddress :
        {
          ip '0AAAC837'H
          port 1720
        }
        bandwidth 102400     

!--- Requested bandwidth is 10240 K.

        callReferenceValue 1022
        conferenceID '37CE425F850A41468B40D72F145C5C14'H
        activeMC FALSE
        answerCall TRUE
        canMapAlias FALSE
        callIdentifier
        {
          guid '4138E0D40EF0D14C9DB84E54F5190BF4'H
        }
        gatekeeperIdentifier {"hwei-gk"}
        willSupplyUUIEs FALSE
      }
 
 *Mar  1 10:34:46.093: ARQ (seq# 11084) rcvd
 *Mar  1 10:34:46.093: gk_rassrv_arq: arqp=0x62905E20, crv=0x3FE,
 answerCall=1
 *Mar  1 10:34:46.093: RAS OUTGOING PDU ::=
 
 value RasMessage ::= admissionReject :
      {
        requestSeqNum 11084
        rejectReason requestDenied : NULL
      }

!--- The show gatekeeper zone status command is issued and shows the
!--- bandwidth limit is much smaller then the requested bandwidth.

 GATEKEEPER ZONES
                         ================
HWEI-GK name      Domain Name   RAS Address     PORT  FLAGS
-------      -----------   -----------     ----- -----

hwei-gk           cisco.com     172.16.13.14    1719  LS   
  BANDWIDTH INFORMATION (kbps) :
    Maximum total bandwidth     :
    Current total bandwidth     :    0       
    Maximum interzone bandwidth :	 4000  

!--- The limit is 4000 K.

    Current interzone bandwidth :    0       
    Maximum session   bandwidth :
……..

hwei-gk1          cisco.com     172.16.13.37    1719  RS

For more information on bandwidth issues, refer to Troubleshooting and Understanding Cisco Gatekeeper Bandwidth Management.

If this rejection reason is observed, and there is no bandwidth issue, check to see if the called party is a terminal and if there is a proxy registered to the local zone. Issue the show gatekeeper zone status command in order to view this. Either configure a proxy register to the same local zone as the terminal or issue either the no use-proxy hwei-gk default inbound-to terminal or no use-proxy hwei-gk default outbound-from terminal command in order to disable the use of a proxy for terminal calls.

Verification Commands

This section describes a few show commands and debugs that help to verify the configuration required on the gatekeeper and the gateway. Sample show command outputs are included in order to illustrate what to look for with each of these commands.

Certain show commands are supported by the Output Interpreter ( registered customers only) tool, which allows you to view an analysis of show command output.

show gatekeeper endpoint Command

The show gatekeeper endpoint command is used to verify the endpoints registration status to the gatekeeper. This is an example for the common outputs of this command.

gatekeeper#show gatekeeper endpoint
                    GATEKEEPER ENDPOINT REGISTRATION
                    ================================
CallSignalAddr  Port  RASSignalAddr   Port  Zone Name         Type    Flags 
--------------- ----- --------------- ----- ---------         ----    ----- 
172.16.13.35    1720  172.16.13.35    50890 hwei-gk                VOIP-GW 
    E164-ID: 2073418
    E164-ID: 5251212
    H323-ID: gw3
Total number of active registrations = 1


!--- The endpoint is registered.

Gatekeeper#show gatekeeper endpoint
                    GATEKEEPER ENDPOINT REGISTRATION
                    ================================
CallSignalAddr  Port  RASSignalAddr   Port  Zone Name         Type    Flags 
--------------- ----- --------------- ----- ---------         ----    ----- 
Total number of active registrations = 0

!--- The endpoint is not registered.

show gatekeeper gw Command

The show gatekeeper gw command is used in order to verify the endpoints registration status for the tech-prefix. This is an example for the common outputs of this command.

Gatekeeper#show gatekeeper gw
GATEWAY TYPE PREFIX TABLE
=========================
Prefix: 1*
  Zone hwei-gk master gateway list:
    172.16.13.35:1720 gw1

show gatekeeper zone status Command

The show gatekeeper zone status command is used in order to display the local zone status and the remote zone information, as shown in this example.

2611-3#show gatekeeper zone status
                         GATEKEEPER ZONES
                         ================
HWEI-GK name      Domain Name   RAS Address     PORT  FLAGS
-------      -----------   -----------     ----- -----

hwei-gk           cisco.com     172.16.13.14    1719  LS   
  BANDWIDTH INFORMATION (kbps) :
    Maximum total bandwidth     :
    Current total bandwidth     :    0       
    Maximum interzone bandwidth :	 4000
    Current interzone bandwidth :    0       
    Maximum session   bandwidth :
  SUBNET ATTRIBUTES :
    All Other Subnets : (Enabled)
  PROXY USAGE CONFIGURATION :
    Inbound Calls from all other zones : 
      to terminals in local zone hwei-gk : use proxy
      to gateways in local zone hwei-gk  : do not use proxy
      to MCUs in local zone hwei-gk  : do not use proxy
    Outbound Calls to all other zones :
      from terminals in local zone hwei-gk : use proxy
      from gateways in local zone hwei-gk  : do not use proxy
      from MCUs in local zone hwei-gk  : do not use proxy

hwei-gk1          cisco.com     172.16.13.37    1719  RS

show gateway Command

The show gateway command is used in order to verify the registration status to a gatekeeper. The common outputs of this command are shown in this example.

gw3#show gateway
 Gateway  gw3/ww  is registered to Gatekeeper hwei-gk

Alias list (CLI configured) 
 E164-ID 2073418
 E164-ID 5251212
 H323-ID gw3
Alias list (last RCF) 
 E164-ID 2073418
 E164-ID 5251212
 H323-ID gw3

 H323 resource thresholding is Disabled

!--- The gateway is registered to gatekeeper (hwei-gk).

gw3#show gateway
 Gateway  gw3  is not registered to any gatekeeper

Alias list (CLI configured) 
 E164-ID 2073418
 E164-ID 5251212
 H323-ID gw3/WW
Alias list (last RCF) 

 H323 resource thresholding is Disabled

!--- The gateway is not registered to the gatekeeper.

debug h225 asn1 Command

The debug h225 asn1 command is the gatekeeper and Cisco gateway debug command. In this document, you only look for the ARJ field and search for the rejection reason. This example is a sample output of the ARJ field.

Output from gateway
*Mar 26 04:12:38.508: RAS INCOMING PDU ::=

value RasMessage ::= admissionReject :
    {
      requestSeqNum 34
      rejectReason calledPartyNotRegistered : NULL
    }

Output from gatekeeper
*Mar 15 06:49:19.685: RAS OUTGOING PDU ::=

value RasMessage ::= admissionReject : 
    {
      requestSeqNum 34
      rejectReason calledPartyNotRegistered : NULL
    }

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Updated: Feb 02, 2006Document ID: 22170