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Cisco Unified CCX 7.0 provides options to address multiple contact center functional areas using a variety of server deployment models. These functions and their associated deployment models are:

• Inbound voice is deployed on a one server non-high availability or a two server high availability cluster.
• Outbound voice does not support high availability but is deployed on the same servers as inbound voice.
• Cisco Quality Managers (QM) and Advanced Quality Managers (AQM) provide call and screen recording, respectively, as well as quality management and are additional cost options available only with Cisco Unified CCX Premium. QM and AQM must be deployed on a separate dedicated server.
• Cisco Workforce Manager (WFM) must be deployed on a separate dedicated single server.

These options can be deployed on Cisco Media Convergence Servers (MCSs) or on HP or IBM MCS equivalents for any of the functional components with the supported deployment models. However, different functional components require different deployment models and high availability is available only for inbound voice. In addition, high availability for inbound voice, outbound, quality management, and workforce management are not supported for Cisco Unified CME. Different features require different deployment models.

Cisco Assessment to Quality (A2Q) requires that all deployments of Cisco Unified CCX 7.0 use the Cisco Unified CCX 7.0 Configuration and Ordering Tool to complete pass bid assurance. The Cisco Unified CCX 7.0 Configuration and Ordering Tool provides a complete list of all the servers and server configurations required for a given Cisco Unified CCX 7.0 deployment.