Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 9.x
April 19, 2013
This document provides system-level best practices and design guidance for the Cisco Unified Contact Center Express (Cisco Unified CCX), Release 9.0(1) With proper planning, design, and implementation, Cisco Unified CCX provides a reliable and flexible voice processing and contact center solution for the enterprise.
Reference Architecture-Based Designs
- Cisco Unified Contact Center Express SRND Release 6.0
- Cisco Unified Contact Center Express SRND Release 5.0
- Cisco IPCC Express Edition SRND Release 4.5
- Cisco Unified Contact Center Express SRND Release 4.1
- Cisco IPCC Express Edition SRND Release 4.0
- Cisco IPCC Express SRND Release 3.5
- Cisco IPCC Express SRND Release 3.1
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