Health System Improves Patient Experience
Challenge:
Simplify management of regional communications systems for more effective collaboration among mobile clinical staff.
Solutions:
Cisco Unified Communications Manager cluster, Unified Wireless Network and Wireless IP Phones, and TelePresence.
Results:
- Reduced patient waiting room time from 20 minutes to a few minutes.
- Enabled clinicians to connect anytime, anywhere in a single facility.
- Built foundation for advanced collaboration capabilities to reduce costs.
Cisco's solutions support the more than 40,000 phones across our health system and enable our IS team to centrally administer a complex dial plan.- Kevin Sansom, Network Engineering Supervisor, Sutter Health