Cisco Unified Communications Manager (CallManager)

Document ID: 100467

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains the workaround for the Replies contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection disabled error message that appears when you run the Real Time Monitoring Tool (RTMT) on Cisco Unified Communications Manager (CallManager).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unified Communications Manager (CallManager) 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The RTMT does not work, and these error messages appear:

Replies contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection disabled

Error polling alert status - RISDC data collection disabled

Solution

These error messages, prompted by the Real Time Monitoring Tool, usually appear because a Service Parameter is not enabled.

In order to overcome these error messages:

1. Choose Service Parameters.

   

2. Choose Cisco RIS Data Collector from the Service menu.

   

3. Locate Data Collection Enabled, and make sure the value is set to True

   

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Related Information

• RTMT Notification: Number of MediaListExhausted Events Exceed 0 within 60 Minutes
• Real-Time Monitoring Tool
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems