Document ID: 100467
Updated: Feb 12, 2008
Contents
Introduction
This document explains the workaround for the Replies contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection disabled error message that appears when you run the Real Time Monitoring Tool (RTMT) on Cisco Unified Communications Manager (CallManager).
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on Cisco Unified Communications Manager (CallManager) 4.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
The RTMT does not work, and these error messages appear:
Replies contain error,[ErrorCode]: 13,[ErrorMsg]: RISDC data collection disabled
Error polling alert status - RISDC data collection disabled
Solution
These error messages, prompted by the Real Time Monitoring Tool, usually appear because a Service Parameter is not enabled.
In order to overcome these error messages:
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Choose Service Parameters.
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Choose Cisco RIS Data Collector from the Service menu.
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Locate Data Collection Enabled, and make sure the value is set to True
Related Information
Open a Support Case 
(Requires a Cisco Service Contract.)
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.