Cisco Unified Communications Manager (CallManager)

Document ID: 100482

Contents

Introduction
Prerequisites
      Requirements
      Conventions
Hot Issues RSS Feeds
      Unified Communications Products
NetPro Discussion Forums - Featured Conversations
Related Information

Introduction

Many years ago, Cisco decided to publish its defect database on its public website in the form of the Bug Toolkit ( registered customers only) . This was and is an unprecedented level of transparency on Cisco's part and is something not seen by any other major company in this industry. This information is used by Cisco's customers and partners every day to help determine the cause of problems they might be facing.

Cisco's Technical Assistance Center (TAC) also receives many service requests every day that are the result of a defect documented in this database. Cisco TAC also keeps track of which defects were the cause of service requests as they are closed. This knowledge of which defects currently cause the most issues for customers helps assist Cisco engineers in being aware of things to anticipate, and also helps increase awareness of problems that have already been solved. This has proven to be a valuable resource internally and Cisco is now very proud to offer this information externally as well in the form of RSS feeds.

When working with TAC on a case that is attributed to a defect, make sure TAC attaches your case to the defect. Case attachment drives this tool which allows you, our customers, to drive the content. Simply ask your TAC engineer if your case has been linked to ensure that it is included in this tool.

Simply subscribe to the feeds below using your favorite RSS reader, and receive weekly updates on the hot issues that TAC is working on. Currently, Cisco only offers these feeds for Unified Communications products. Please provide your feedback using the feedback form on the right side of the screen and let Cisco know if you find these useful or not. All feedback is welcome.

Prerequisites

Requirements

There are no specific requirements for this document.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Hot Issues RSS Feeds

Unified Communications Products

Note: These feeds are automatically updated on a weekly basis. Defects within the feeds are sorted by the number of new cases attached within the past 4 weeks.

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager Express

Cisco Unity

Cisco Unity Connection

Cisco Unity Express

Telephony Endpoints (Phones, IP Communicator, ATA, etc.)

Voice Operating Systems (Windows and Linux Operating Systems that serve as a base for most Unified Communications products)

Cisco Unified Contact Center Express

Cisco Unified Meetingplace Express

NetPro Discussion Forums - Featured Conversations

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems