Cisco Unified Communications Manager (CallManager)

Document ID: 100468

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains the workaround for this error message:

The following error occurred while trying to load the requested page. Error No: -32

This error message appears when user information (changing or adding device associations) is updated in Cisco Unified Communications Manager (CallManager).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unified Communications Manager (CallMananger) 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When user information (changing or adding device associations) is updated in Cisco Unified Communications Manager (CallManager), theis error message appears:

The following error occurred while trying to load the requested page.    
Could not update user. 1 
Error No: -32

Solution

In order to resolve this issue, use ADSIEdit (which is usually installed on the DomainController):

1. On the AD server, open a command prompt.

2. Type mmc, and press Enter.

3. In MMC, choose Console > Add/Remove Snapin, and choose Add.

4. Scroll down, and choose ADSI Edit.

5. Click ADD, and then click Close.

6. ClickOK.

7. Right-click ADSI Edit, and choose Connect.

8. Click OK.

Complete these steps in order to correct profiles that cannot be updated:

1. Find the user account that cannot be updated.

2. Right-click the user, and choose Properties.

3. Choose Property View, and scroll down to ciscoUserProfile and ciscoUserProfileString.

4. Remove any value for each view in order to disassociate the user from any Cisco profile.

5. Click OK.

6. Find the user in the Global Directory, and associate the user with a device.

Complete this procedure for each user that you are unable to update. You should now be able to associate again the users with the devices.

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Related Information

• Active Directory and Cisco CallManager Integration Troubleshooting Guide
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems