Cisco Unified Communications Manager (CallManager)

Document ID: 99876

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains the recommended workaround for this MLA error message:

REMOTE SCRIPTING ERROR: Page invoked does not support remote scripting.

You might receive this error message when you enable Multilevel Administration (MLA) on the Cisco Unified Communications Manager (CallManager).

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unified Communications Manager (CallManager).

Components Used

The information in this document is based on Cisco Unified Communications Mananger (CallMananger) version 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you connect to http://<pub>/ccmadmin, this error message is displayed:

REMOTE SCRIPTING ERROR: Page invoked does not support remote scripting.

Solution

Complete these steps in order to resolve this error:

1. Use regedit to open the registry.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Directory Configuration, and verify UseSSL=false.

3. Use a text editor to open C:\dcdsrvr\DirectoryConfiguration.ini, and verify useSSL=false.

4. Open C:\dcdsrvr\Config\UMDirectoryConfiguration.ini, and verify UseSSL=false.

5. Restart IIS, DC Directory, and all other applications that use DC Directory.

Note: If this solution does not work, upgrade the Java Runtime Environment on the Cisco Unified Communications Mananger (CallMananger) server.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems