This document lists the supported versions of the third party products with the various voice applications, such as Cisco CallManager, Cisco Unity and Cisco ICM/IPCC Enterprise & Hosted Editions.
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Cisco ICM/IPCC Enterprise & Hosted Editions
The information in this document is based on these software and hardware versions:
Cisco CallManager 3.1(x) and later
Cisco Unity 4.2 and later
Cisco ICM/IPCC Enterprise & Hosted Editions, Releases 7.0(0) SR1 to SR4, and 7.1(x)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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This table lists the supported third party software products for Cisco CallManager:
|Application||Third Party Software Product||CallManager Version|
|McAfee VirusScan Enterprise 4.5||Cisco CallManager 3.1(x) to 3.3(3)|
||Cisco CallManager 3.2(x) and later|
||Cisco CallManager 3.2(2c) to 3.3(3)|
||Cisco CallManager 3.2(2c) and later|
|Symantec AntiVirus Corporate Edition Version 10.1.4||Cisco CallManager Version 3.3(0) and Cisco Unified CallManager Versions 4.1(0), and 4.2(0)|
|ServerProtect5||Cisco CallManager 3.2(2c) and later|
|OfficeScan version 7.3||Cisco CallManager 4.0(x) Cisco CallManager 4.1(x)|
|eTrust Antivirus 7.0||Cisco CallManager 3.3.3|
|Server Management/Monitoring Software||Concord|
|eHealth for Cisco CallManager 5.6.5||Cisco CallManager 3.2(3) and 3.3(x)|
|eHealth Suite 5.7||Cisco CallManager 4.1(2)|
|HP OpenView, Performance Manager Version 3.30, Operations Agent 7.0||Cisco CallManager 3.1(2c) and 3.2(x)|
|HP OpenView, Performance Manager Version 3.30, Operations Agent 7.1||Cisco CallManager 3.3(x)|
|HP OpenView Operations Agent 7.27, OVPA3.65, OVIS 5.2||Cisco CallManager 4.1.2|
|Netcool for Voice over IP Version 10||Cisco CallManager 3.3(x)|
|Netcool for VoIP1.1, Netcool/SSM Agent 3.1 SP2||Cisco CallManager 4.1.2|
|PATROL for Microsoft Windows Servers, version 3.0.03||Cisco CallManager 3.3(x)|
|InfoVista IP Telephony Solution, version 1.0||Cisco CallManager 3.3(3) and 4.0(1)|
|Remote Access||VNC||Ships with Cisco CallManager; for administrator use and remote upgrades.|
|Windows Terminal Services||Ships with Cisco CallManager; for administration use only; no remote installs.|
|iLO||Ships with HP-based Cisco media convergence servers; for administrator use only.|
Refer to Third-Party Platform Agents Running with Cisco CallManager for more information on the third party software products supported on Cisco CallManager.
The table in this section lists the supported third party software products for Cisco Unity 4.2 and later.
Note: Cisco support policy is that customers can deploy third party virus-scanning software on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed. This mitigates the risk of problems being discovered within the production environment between Cisco Unity and the third party products loaded on the Cisco Unity server.
Note: Some third party software that is qualified for use with Cisco Unity might not be qualified for use with Windows Server 2003. Refer to the manufacturer documentation for more information.
|Application||Third Party Software|
|Server Management/Monitoring Software||
Refer to Supported Hardware and Software, and Support Policies for Cisco Unity 4.2 and Later for more information on the third party software products supported on Cisco Unity.
This table shows the Supported Antivirus Software for Cisco ICM/IPCC Enterprise & Hosted Editions:
|Application||Third Party Software|
|Internet Browser||Internet Explorer 6.0 (Service Pack 1 or later) Qualified for ICM 7.0 and 7.1, all SRs|
|Zip Utility||WinZIP 9.x Qualified for ICM 7.0 and 7.1, all SRs|
|Acrobat Reader||Adobe Acrobat Reader 7.0 Qualified for ICM 7.0 and 7.1, all SRs|
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.