Cisco Unified Communications Manager Express

Document ID: 110984

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document describes the steps required to resolve the Cisco Unified Communications Manager Express GUI error messages.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unified Communications Manager Express Version 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you attempt to modify the Cisco Unified Communications Manager Express configuration through the GUI, the error message Configuration change failed. Please report the following error: Parser return code failed appears.

Solution

This issue occurs when the user is not present in the AAA database.

In order to resolve this issue, disable AAA authorization of configuration commands using the no aaa authorization config-commands command in the global configuration mode on the Cisco Unified Communications Manager Express. By default, AAA authorization is disabled.

Use the no aaa authorization config-commands command in order to stop the network access server from attempting configuration command authorization.

When you log in to the graphical user interface of the Cisco Unified Communications Manager Express as an end user to change the settings on the phone, the system checks for the user credentials in the AAA configuration. If the user credentials are not configured in the AAA configuration, it will not allow you to make the changes. Use the no aaa authorization config-commands command in order to allow only users configured under AAA have permission to make changes to the configuration.

This command presents no real security risks. The device log in remains restricted, so only people that have access to the device are able to log in and make changes. The users of your phone system that have access to the GUI, do not have access to the routers CLI with their credentials, so there is no chance that the configuration might obtain errors by disabling aaa authorization config-commands.

Another alternate solution is to add the user to AAA database. If you add the user to the AAA database, they can configure Cisco Unified Communciations Manager Express through the GUI, and the error message does not appear.

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Related Information

• Cisco Unified Communications Manager Express Troubleshooting TechNotes
• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems