Cisco Unity

Document ID: 98579

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem 1
Solution 1
Problem 2
Solution 2
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Related Information

Introduction

When you upgrade Cisco Unity 4.0 to version 4.2, the upgrade fails with this error message:

The setup was unable to configure default settings on your system.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity 4.0.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem 1

When you upgrade Cisco Unity 4.0 to version 4.2, the upgrade fails with this error message:

The setup was unable to configure default settings on your system.

In addition, the OsqlDump log in the C:\Commserver\logs directory contains this error:

Could not locate entry in sysdatabases for database ReportDb.

Solution 1

Complete these steps in order to fix this problem:

1. Delete the ReportDb.mdf and the ReportDb_log.ldf files located in Program Files\Microsoft SQL Server\MSSQL\Data.

2. From a command prompt, choose the Commserver > Reports > SQLScripts directory, and run this command in order to re-create the ReportDb:

   osql -E -i ReportsSQLCreate.SQL 

3. Choose Start > Programs > Microsoft SQL Server > Enterprise Manager and verify if the new ReportDb is attached. Then run the Unity upgrade setup again.

   Note: Do not delete the UnityDb instead of the ReportDb.

Problem 2

The Cisco Unity server does not start after you perform the upgrade from 4.0 to 4.2 and this error occurs: Failure encountered while synchronizing the SQL database with the mailstore. hr=0x80040154.

Solution 2

This can occur due to the permissions issue. In order to resolve this issue, run the Permissions Wizard from the Cisco Unity Tools Depot. If this does not solve the problem, you need to re-install the Unity server.

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Related Information

• Cisco Unity Install and Upgrade Guides
• Voice Technology Support
• Voice and Unified Communications Product Support
• Technical Support & Documentation - Cisco Systems