Featured Case Studies
Unified Communications solutions provide a variety of benefits to organizations that implement them. Improved collaborative abilities have a variety of benefits, ranging from reduced costs and improved customer care to simplified growth opportunities or operational efficiencies. Rarely does a solution only have one benefit.
Reduced Costs
U.S. Postal Services Reduces Travel Costs with Remote Meetings (PDF)
The U.S. Postal Service reduces travel costs and conducts training efficiently with remote meetings using Web and voice conferencing.
Bank Improves Customer Experience and Reduces Costs
First Community Bank adopted unified communications, enabling customers and employees to reach everyone, everywhere, on every device.
Improved Customer Care
Danish Train Operator Gets Customer Service Back On Track (PDF)
Danish Rail sharpens its customer focus and revitalizes its call center operations.
Improved Business Growth for U.K.-based Small Business (PDF)
Direct Visual has implemented a communications system that integrates with Microsoft CRM to improve communication with customers, customer service, and staff productivity. e
Family Caregivers Receive Support at Point of Care
University of Miami Center on Aging uses Cisco Unified IP Phone 7985G with video screens to provide counseling, education, and resources to caregivers of Alzheimers patients.
Wycombe District Council Implements Customer Service Improvement Strategy with Cisco
Wycombe District Council significantly improves customer service, handling customer calls faster and more efficiently with the Cisco Unified Contact Center Enterprise solution.
Trade Show Management Firm Increases Responsiveness (PDF)
Everything Tradeshows, a trade show management firm, uses the Cisco Smart Business Communications System to improve call responsiveness.
Growth Opportunities
School Connects Staff, Classrooms and Students with Unified Communications (PDF)
St. Saviour's School achieves curriculum and proficiency goals by improving communication and learning opportunities on campus.
Youth Center Enables Teachers and Staff to Communicate from Every Workspace
The Colin Powell Youth Leadership Center shares a Cisco Unified Communications system with Cristo Rey Jesuit High School, Urban Ventures Leadership Foundation, and several other non-profit organizations.
Professional Services Firm Scales its Business (PDF)
e-velocity delivers responsive customer service with improved communications systems
Credit Union Evolves Its Business with Unified Communications
Mountain America Credit Union expands customer relationships and transforms operations with a broad range of Cisco Unified Communications.
Drug Procurement Company Provides World-Class Caller Experience
OneOncology, Inc. uses unified communications to help callers reach a live person and to support collaboration among employees to provide world-class caller experience.
Streamlined Operations
School District Improves Communications and Security (PDF)
Elmore County School District makes communication quicker and more effective for their staff, teachers, and principals.
Deloitte Chooses Cisco Unified Communications to Remain Competitive
A Unified Communications solution helps the international accountancy firm to improve employee productivity, ripe financial benefits from real-estate consolidation and develop office management systems.
Automotive Repair Shop Increases Productivity and Improves Customer Service (PDF)
Seyfer Automotive, an automotive repair shop, increases productivity and improves customer service with the Cisco Smart Business Communications System.
