Featured Case Studies
Unified Communications solutions provide a variety of benefits to organizations that implement them. Improved collaborative abilities have a variety of benefits, ranging from reduced costs and improved customer care to simplified growth opportunities or operational efficiencies. Rarely does a solution only have one benefit.
Advertising
Advertising Agency Transforms Communications Processes (PDF)
Ogilvy & Mather upgraded to Unified Communications Manager 7.0 to give employees richer collaboration options all from one interface.
Education
School Connects Staff, Classrooms and Students with Unified Communications (PDF)
St. Saviour's School achieves curriculum and proficiency goals by improving communication and learning opportunities on campus.
Youth Center Enables Teachers and Staff to Communicate from Every Workspace
The Colin Powell Youth Leadership Center shares a Cisco Unified Communications system with Cristo Rey Jesuit High School, Urban Ventures Leadership Foundation, and several other non-profit organizations.
School District Improves Communications and Security (PDF)
Elmore County School District makes communication quicker and more effective for their staff, teachers, and principals.
Energy/Materials
International Mining and Construction Gains a Competitive Advantage (PDF)
Thiess worked with Dimension Data to upgrade to Unified Communications Manager 7.0 and Unified Presence 7.0, enabling business-to-business exchange of presence and instant messaging with partners.
Financial Services
Bank Improves Customer Experience and Reduces Costs
First Community Bank adopted unified communications, enabling customers and employees to reach everyone, everywhere, on every device.
Credit Union Evolves Its Business with Unified Communications
Mountain America Credit Union expands customer relationships and transforms operations with a broad range of Cisco Unified Communications.
Deloitte Chooses Cisco Unified Communications to Remain Competitive
A Unified Communications solution helps the international accountancy firm to improve employee productivity, ripe financial benefits from real-estate consolidation and develop office management systems.
Government
Wycombe District Council Implements Customer Service Improvement Strategy with Cisco
Wycombe District Council significantly improves customer service, handling customer calls faster and more efficiently with the Cisco Unified Contact Center Enterprise solution.
Healthcare
Drug Procurement Company Provides World-Class Caller Experience
OneOncology, Inc. uses unified communications to help callers reach a live person and to support collaboration among employees to provide world-class caller experience.
Family Caregivers Receive Support at Point of Care
University of Miami Center on Aging uses Cisco Unified IP Phone 7985G with video screens to provide counseling, education, and resources to caregivers of Alzheimers patients.
Manufacturing
WebEx Integration with IP Telephony
Cisco IT Integrates WebEx Conferencing with IP Telephony
Enterprise IP Video Conferencing
Cisco Deploys Enterprise IP Video Conferencing
Cisco Unified Video Advantage
Cisco Deploys Video Telephony at Employee Desktops
Manufacturer Moves Ideas Instead of People (PDF)
Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Distributor Improves Customer Service with Faster Answers (PDF)
Cross Company employees use Unified Personal Communicator to see if experts are available before transferring customer calls.
Global Manufacturer Increases Collaboration and Reduces Cost (PDF)
Presence-enabled Unified Communications is transforming Voith, increasing efficiency and collaboration while cutting costs.
Reseller
Emerging Reseller Provides Large-Company Service (PDF)
TBL Networks, Inc. offers a more attractive service-level agreement than larger competitors, thanks to an automated trouble-ticket handling application developed with Cisco Unified Application Environment.
Professional Services Firm Scales its Business (PDF)
e-velocity delivers responsive customer service with improved communications systems
Improved Business Growth for U.K.-based Small Business (PDF)
Direct Visual has implemented a communications system that integrates with Microsoft CRM to improve communication with customers, customer service, and staff productivity. e
Retail
Automotive Repair Shop Increases Productivity and Improves Customer Service (PDF)
Seyfer Automotive, an automotive repair shop, increases productivity and improves customer service with the Cisco Smart Business Communications System.
Trade Show Management Firm Increases Responsiveness (PDF)
Everything Tradeshows, a trade show management firm, uses the Cisco Smart Business Communications System to improve call responsiveness.
Software Development
Software Developer Accelerates Innovation (PDF)
Activision Publishing, Inc. upgraded to Unified Communications Manager 7.0 to enhance global collaboration and simplify management.
Transportation
Danish Train Operator Gets Customer Service Back On Track (PDF)
Danish Rail sharpens its customer focus and revitalizes its call center operations.
