Voice and Unified Communications Case Studies and Research

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Cisco Voice and Unified Communications Case Studies

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Industry	Product	Business Experience	Case Study
Hospitality	Collaboration	Collaboration	Optimal Communications for High-Profile Venue The Convention Center Dublin builds state-of-the-art communications and IT environment.
Professional Services	Customer Care	Customer Interaction	Virtual Contact Center Cuts Costs and Improves Service PKO Bank Polski uses Cisco Unified Communications technology in distributed contact center architecture.
Professional Service	Customer Care	Customer Interaction	Setting the Place in Global Customer Interaction Contact Center uses Cisco TelePresence and WebEx collaboration tools to enhance service excellence.
Energy	Customer Care	Customer Interaction	Creating Competitive Edge through Customer Service Cisco Unified Contact Center helps German utility improve customer service and compete in emerging market for clean energy.
Healthcare	Collaboration	Customer Interaction	Hospital Accelerates Digital Transformation Great Ormond Street Hospital creates new patient-centric collaboration model .
Healthcare	Collaboration	Customer Interaction	Australian Health Alliance Simplifies Clinical Collaboration Barwon Health is building Virtual Experience Infrastructure to provide reliable experience for desktops and telephony .
Healthcare	Messaging	Workplace Transformation	Healthcare Provider Improves Staff and IT Productivity Golden Living enhances post-acute healthcare with efficient and effective collaboration using Cisco technologies.
Healthcare	Collaboration	IT Optimization	Australian Health Alliance Simplifies Clinical Collaboration Barwon Health is building Virtual Experience Infrastructure to provide reliable experience for desktops and telephony .
Manufacturing	Customer Care	Customer Interaction	Manufacturer Moves Ideas Instead of People Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Distribution	IP Communications	Customer Interaction	Scottish Produce Distributor Simplifies Communication Kettle Produce uses Cisco Business Edition 3000 to unify communications between two locations and make employees easier to reach.
Manufacturing	IP Communications	Customer Interaction	Manufacturer Moves Ideas Instead of People Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Distribution	IP Communications	Mobile Workforce	Scottish Produce Distributor Simplifies Communication Kettle Produce uses Cisco Business Edition 3000 to unify communications between two locations and make employees easier to reach.
Manufacturing	Messaging	IT Optimization	Manufacturer Moves Ideas Instead of People Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Retail	Customer Care	Customer Interaction	Global Retailer Transforms Contact Center Operations Specsavers grows customer loyalty and increases contact center capacity 20 percent with Cisco Unified Contact Center Express.
Retail	Customer Care	Customer Interaction	Retailer Creates Premium Customer Experience 1-800 CONTACTS works smarter and more flexibly to increase customer service with Cisco Unified Contact Center Enterprise. View Video (5:01 min)
Retail	IP Communications	Customer Interaction	Retailer Creates Premium Customer Experience 1-800 CONTACTS works smarter and more flexibly to increase customer service with Cisco Unified Contact Center Enterprise. View Video (5:01 min)
Government	Customer Care	Citizen Interaction	Agency Invests in Technology to Manage Calls Oregon Employment Department deploys Cisco Contact Center solution on a single platform.
Media and Entertainment	Presence and Clients	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Media and Entertainment	Messaging	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Media and Entertainment	Customer Care	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Media and Entertainment	IP Communications	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Media and Entertainment	Customer Care	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Media and Entertainment	IP Communications	Customer Interaction	Complex Provides World-Class Guest Experience Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers. View Video (4:26 min)
Retail	IP Communications	IT Optimization	Auto Dealership Improves Service and Sales AutoZubaK, Ltd. made it easier for customers to reach sales and service consultants.
Retail	Customer Care	IT Optimization	Auto Dealership Improves Service and Sales AutoZubaK, Ltd. made it easier for customers to reach sales and service consultants.
Nonprofit	Mobile Applications	Organizational Communications	Church Improves Teamwork and Call Routing Lake Avenue Church uses unified communications to enhance staff collaboration and members' experience.
Nonprofit	Messaging	Organizational Communications	Church Improves Teamwork and Call Routing Lake Avenue Church uses unified communications to enhance staff collaboration and members' experience.
Nonprofit	IP Communications	Organizational Communications	Church Improves Teamwork and Call Routing Lake Avenue Church uses unified communications to enhance staff collaboration and members' experience.
Nonprofit	Presence and Clients	Organizational Communications	Church Improves Teamwork and Call Routing Lake Avenue Church uses unified communications to enhance staff collaboration and members' experience.
Education	IP Communications	Mobile Workforce Productivity	School District Enhances Collaboration While Reducing Costs A high school district implemented Unified Communications Manager Express and voice over Wi-Fi.
Hospitality	IP Communications	Mobile Workforce Productivity	Cruise Line Improves Collaboration and Guest Experience Carnival Cruise Lines guests enjoy wireless Internet, and crew members collaborate with voice over Wi-Fi. View Video (4:24 min)
Professional Services	IP Communications	IT Optimization	Law Firm Interconnects Global Offices Reed Smith, LLP, is centralizing its communications systems to connect all offices and simplify growth.
Hospitality	IP Communications	Customer Interaction	Luxury Hotel Creates Distinctive Guest Experience Trump SoHo New York helped enable staff collaboration with unified communications and a pervasive wireless network.
Healthcare	Customer Care	Customer Interaction	Hospital Improves Caller Experience and Increases Efficiency Holland Hospital implemented unified communications and continues adding new collaboration and video capabilities.
Healthcare	IP Communications	IT Optimization	Hospital Improves Caller Experience and Increases Efficiency Holland Hospital implemented unified communications and continues adding new collaboration and video capabilities.
Retail	IP Communications	Customer Interaction	Dutch Retailer Improves Contact Center Service BCC adopted an IP-based contact center and IP telephony with help from a Cisco partner.
Retail	Customer Care	Customer Interaction	Dutch Retailer Improves Contact Center Service BCC adopted an IP-based contact center and IP telephony with help from a Cisco partner.
Distribution	IP Communications	Mobile Workforce Productivity	Produce Importer Speeds Communication Fresh Direct Produce workforce is more mobile and responsive with Cisco unified communications.
Manufacturing	Conferencing	Virtual Teams	Manufacturer Improves Responsiveness, Saves Money Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing	IP Communications	Organizational Communications	Manufacturer Improves Responsiveness, Saves Money Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing	Presence and Clients	Organizational Communications	Manufacturer Improves Responsiveness, Saves Money Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing	Customer Care	Organizational Communications	Manufacturer Improves Responsiveness, Saves Money Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing	IP Communications	Customer Interaction	Manufacturer Collaborates to Close More Sales Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Manufacturing	Customer Care	Customer Interaction	Manufacturer Collaborates to Close More Sales Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Manufacturing	Presence and Clients	Customer Interaction	Manufacturer Collaborates to Close More Sales Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Media and Entertainment	IP Communications	Mobile Workforce Productivity	Events Management Firm Gains Competitive Advantage Meeting Consultants uses Cisco unified communications and IBM Lotus solutions to help enable collaboration from any location. View Video (4:45 min)
Media and Entertainment	Messaging	Mobile Workforce Productivity	Events Management Firm Gains Competitive Advantage Meeting Consultants uses Cisco unified communications and IBM Lotus solutions to help enable collaboration from any location. View Video (4:45 min)
Media and Entertainment	Customer Care	Customer Interaction	Events Management Firm Gains Competitive Advantage Meeting Consultants uses Cisco unified communications and IBM Lotus solutions to help enable collaboration from any location. View Video (4:45 min)
Media and Entertainment	IP Communications	Virtual Teams	Entertainment Firm Communicates Faster Production Resource Group, LLC, is investing in technology so that customers can reach employees in any workspace.
Media and Entertainment	Mobile Applications	Mobile Workforce Productivity	Entertainment Firm Communicates Faster Production Resource Group, LLC, is investing in technology so that customers can reach employees in any workspace.
Media and Entertainment	Conferencing	Virtual Teams	Entertainment Firm Communicates Faster Production Resource Group, LLC, is investing in technology so that customers can reach employees in any workspace.
Media and Entertainment	Presence and Clients	Virtual Teams	Entertainment Firm Communicates Faster Production Resource Group, LLC, is investing in technology so that customers can reach employees in any workspace.
Healthcare	Mobile Applications	Workplace Transformation	UK Hospital Improves Staff Mobility with Cius Tablet (Video - 3:09 min) Nottingham University Hospitals Increases Operational Efficiency for Hospital@Night Saving 8,000 Clinical Hours Annually.
Healthcare	IP Communications	Organizational Communications	Student Health Group Provides Faster Service The student health organization for Delft University of Technology subscribes to managed contact center service.
Healthcare	Customer Care	Customer Interaction	Student Health Group Provides Faster Service The student health organization for Delft University of Technology subscribes to managed contact center service.
Professional Services	IP Communications	IT Optimization	Service Provider Differentiates Contact Center Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Professional Services	Customer Care	IT Optimization	Service Provider Differentiates Contact Center Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Professional Services	Conferencing	IT Optimization	Service Provider Differentiates Contact Center Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Professional Services	IP Communications	Workplace Transformation	General Contractor Collaborates with Global Teams MODEC, Inc., deploys Cisco Unified Communications and Unified MeetingPlace for faster decision making and more productivity. View Video (4:33 min)
Professional Services	Messaging	Workplace Transformation	General Contractor Collaborates with Global Teams MODEC, Inc., deploys Cisco Unified Communications and Unified MeetingPlace for faster decision making and more productivity. View Video (4:33 min)
Professional Services	Conferencing	Workplace Transformation	General Contractor Collaborates with Global Teams MODEC, Inc., deploys Cisco Unified Communications and Unified MeetingPlace for faster decision making and more productivity. View Video (4:33 min)
Government	Mobile Applications	Mobile Workforce Productivity	City Modernizes with Flexible Mobile Workspace (Video - 4:12 min) The city of Maastricht, The Netherlands, turns to Cisco and Nokia to help update their work environment.
Government	IP Communications	Organizational Communications	City Modernizes with Flexible Mobile Workspace (Video - 4:12 min) The city of Maastricht, The Neither lands, turns to Cisco and Nokia to help update their work environment.
Distribution	IP Communications	Customer Interaction	Distributor Responds to Customers Faster Cross Company employees use Unified Personal Communicator to see if experts are available before transferring customer calls. View Video (4:04 min)
Distribution	Presence and Clients	Customer Interaction	Distributor Responds to Customers Faster Cross Company employees use Unified Personal Communicator to see if experts are available before transferring customer calls. View Video (4:04 min)
Distribution	IP Communications	Organizational Communications	Distributor Responds to Customers Faster Cross Company employees use Unified Personal Communicator to see if experts are available before transferring customer calls. View Video (4:04 min)
Distribution	Presence and Clients	Organizational Communications	Distributor Responds to Customers Faster Cross Company employees use Unified Personal Communicator to see if experts are available before transferring customer calls. View Video (4:04 min)
Construction	Collaboration	Collaboration	Top 100 Company Lays Foundation for Growth GRAHAM accelerates nationwide ambitions with multiple Cisco collaboration solutions.
Construction	Presence and Clients	Organizational Communications	Construction Firm Enhances Collaboration Miron Construction Co., Inc., connects distributed employees with integrated Cisco and IBM Lotus solutions.
Construction	IP Communications	Mobile Workforce Productivity	Construction Firm Enhances Collaboration Miron Construction Co., Inc., connects distributed employees with integrated Cisco and IBM Lotus solutions.
Media and Entertainment	IP Communications	Customer Interaction	Studio Connects Clients with IP Communications(Video - 4:26 min) Albuquerque Studios chooses Cisco IP-based communications infrastructure to deliver superior services to their clients.
Professional Services	IP Communications	IT Optimization	Advertising Agency Enhances Collaboration Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services	IP Communications	Mobile Workforce Productivity	Advertising Agency Enhances Collaboration Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services	Messaging	Organizational Communications	Advertising Agency Enhances Collaboration Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services	Collaboration	Organizational Communications	Advertising Agency Enhances Collaboration Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services	Presence and Clients	Organizational Communications	Advertising Agency Enhances Collaboration Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Reseller	IP Communications	Mobile Workforce Productivity	Emerging Reseller Serves Larger Companies TBL Networks, Inc., offers a more attractive service-level agreement than larger competitors with help from a Cisco Unified Application Environment.
Reseller	IP Communications	Workplace Transformation	Emerging Reseller Serves Larger Companies TBL Networks, Inc., offers a more attractive service-level agreement than larger competitors with help from a Cisco Unified Application Environment.
Reseller	Collaboration	Customer Interaction	Emerging Reseller Serves Larger Companies TBL Networks, Inc., offers a more attractive service-level agreement than larger competitors with help from a Cisco Unified Application Environment.
Construction	Customer Collaboration	Customer Interaction	Mining Company Strengthens Its Competitive Edge Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.
Construction	IP Communications	Customer Interaction	Mining Company Strengthens Its Competitive Edge Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.
Construction	Conferencing	IT Optimization	Mining Company Strengthens Its Competitive Edge Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.