Unified CCX 7.x: Data Migration Backup Failed

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Updated:June 23, 2011

Document ID:113044

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Introduction

Prerequisites

Requirements

Components Used

Conventions

Problem

Solution

Related Information

Introduction

The Data Migration backup on Cisco Unified Contact Center Express (Unified CCX) 7.x failed with the Properties File Config export failed error message. This document describes how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified CCX 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Open the DC directory administration.
Choose PropertiesFiles OU located under the CRS 4.0(5) LDAP profile (that is, ou=PropertiesFiles, ou=ClusterSpecific, ou=<CRS 4.0(5) Profile>,ou=clusters, ou=CCN Apps, o=cisco.com).
Right-click PropertiesFiles OU, and choose New > ciscoCCNocConfigInfoBlob.
Enter the directory name as application.MIVR.properties.
Copy the application.MIVR.txt content as the Blob value, click Apply, and then OK.
Restart the Data Migration Tool (DMT) and try the backup operation again.

Note: All the screen shots presented here are taken from the DC directory administrator. The same steps are also applicable to the Active/Netscape directory.