Cisco Unified Contact Center Express

Document ID: 66000

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Update the License Count
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Related Information

Introduction

This document describes how to update the license count for Cisco Customer Response Solutions (CRS) Version 4 in a Cisco IP Contact Center (IPCC) Express environment.

Note: If the licenses you add include new features to the Cisco CRS system or change the LDAP directory type Cisco CRS uses, you must reinstall Cisco CRS.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager

• Cisco CRS

Components Used

The information in this document is based on these software and hardware versions:

• Cisco CallManager version 4.1

• Cisco IPCC Express version 4.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Update the License Count

Complete these steps in order to modify the license count for CRS version 4:

1. Purchase a new license from Cisco.

2. Log into the CRS Administration page.

3. Select System > Control Center from the menu bar (see Figure 1).

   Figure 1 – System > Control Center

   

   The Control Center page appears (see Figure 2).

   Figure 2 – The Control Center Page

   

4. Click License Information.

   The License Information page appears (see Figure 3).

   Figure 3 – License Information

   

5. Click Add License(s).

   The License Information page displays the Add License(s) fields.

   Figure 4 – Add License

   

6. Click Browse (see arrow A in Figure 4).

7. Locate the license file.

   If you want to add a single license file, specify the path to the relevant .lic file. If you want to add multiple license files, you can upload each .lic file, one at a time. Alternatively, you can create a .zip file that contains all the files, and upload a single .zip file (see arrow B in Figure 4).

   Note: If you use a .zip file, remember that the system uploads only the files in the root of the .zip file.

8. Click Upload to load the new license file (see arrow C in Figure 4).

   If the license loads successfully, this message appears (see arrow A in Figure 5):

   License file uploaded to the server successfully.

   Figure 5 – Message that Appears When the License File Loads Successfully

   

9. Click Display License(s) to verify the license information (see arrow B in Figure 5).

   The Configured Licenses section displays the license information (see Figure 6).

   Figure 6 – License Information

   

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Related Information

• Update the License Count in CRS Version 3
• Addition of Licenses to Cisco IPCC Express 4.0(1) Fails
• Technical Support & Documentation - Cisco Systems