This document discusses how to download Cisco IP Contact Center (IPCC) Express version 3.0(3). You must run Cisco CallManager 3.3(2) with Service Pack (SP) B or later, or Cisco CallManager 3.2(2c) with SP F or later in order to use Cisco IPCC Express version 3.0(3). Refer to the Cisco CallManager Compatibility Matrix for a list of Cisco CallManager software compatibility issues.
Note: Cisco IPCC Express is formerly known as Customer Response Applications (CRA) or Cisco Customer Response Solutions (CRS).
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A. Cisco IPCC Express version 3.0(3) is a maintenance update of version 3.0.
Since IPCC Express 3.0(3a) is the first 3.0(3) release, it is not a service pack update. Therefore, IPCC Express 3.0(3) software does not exist. Go to the Cisco Product Upgrade Tool ( registered customers only) in order to obtain IPCC Express 3.0(3a). These three requirements must be in place in order to upgrade IPCC Express to version 3.0(3a):
An existing version of IPCC Express 3.x
A valid Software Application Upgrade (SAU) contract
A valid Product Activation Key (PAK) code
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