Cisco Unified Intelligent Contact Management Enterprise

Document ID: 23485

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Set Script Version Retention Values
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Related Information

Introduction

This document provides instructions on how to limit the number of script versions that appear in the database in order to minimize the Cisco Intelligent Contact Management (ICM) configuration size.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• ICM

• Admin Workstation (AW)

Components Used

The information in this document is based on ICM version 4.6 and earlier.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Set Script Version Retention Values

In order to limit the number of script versions, complete these steps:

1. On an AW, open Configuration Manager and choose Start > Programs > ICM Admin Workstation > Configure ICM.

2. From the menu bar, choose Enterprise > System Information.

   This window displays:

   Configure ICR – System Information

   

3. In the Retain Script Versions field, enter the maximum number of versions of each routing script.

   Note: The value "All" is the default. If you enter a number, ICM software automatically deletes the oldest version when the limit is exceeded.

   Note: ICM does not purge all the old versions of existing scripts when the version number is changed. ICM recycles the scripts within the new range. For example, if you have an old script with 30 versions and you change the Retain Script Versions value to 10, versions 1 through 20 remain in the database. However, if you make a change to the script and create version 31, version 21 is deleted. The only way to delete versions 1 through 20 is to delete them manually. For more information on how to delete scripts manually, refer to the document How to Delete a Script.

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Related Information

• How to Delete a Script
• Technical Support & Documentation - Cisco Systems