Cisco Unified Intelligent Contact Management Enterprise

Introduction

This document describes how to shut down or reboot a Cisco Intelligent Contact Management (ICM) remote system running Microsoft Windows NT by using the shutdown command or the Windows NT Shutdown User Interface.

Note: You should follow this procedure only when instructed by a Cisco Technical Assistance Center (TAC) engineer, or when instructed by a Cisco ICM Technical Tip.

Before You Begin

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Prerequisites

Readers of this document should be knowledgeable of the following:

• Cisco ICM

• Microsoft Windows Networking

Components Used

The information in this document is based on the software and hardware versions below.

• All versions of Cisco ICM

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Use the shutdown Command

You can use the shutdown command in a Telnet session to shut down a Cisco ICM remote system.

Note: Use the shutdown command during a scheduled maintenance window.

The output below explains the options available for the shutdown command.

C:\>shutdown /?
Usage: SHUTDOWN [machine] [/M:message] [/D:delay] [/Force] [/Reboot] [/Cancel]
------------------------------------------------------------------------------
           where:  machine is the network name of the computer to shutdown
                   message is displayed in the shutdown dialog
                   delay is the amount of time to wait before shutting down

                   /Force  Forcibly closes all applications
                   /Reboot Restarts the machine immediately after shutdown
                   /Cancel Cancels an existing shutdown order

In the following example, the shutdown command is going to shut down and reboot a machine called "geociscolgra".

C:\>shutdown \\geociscolgra /force /reboot

Use the Windows NT Shutdown User Interface

To restart your computer using the Microsoft Windows NT Shutdown User Interface, click Start > Shut Down > Restart the computer.

Related Information

• Use Telnet to Run Utilities on Remote Cisco ICM Terminals
• Technical Support - Cisco Systems