Products & Services

Services Descriptions

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- Advanced Services: Focused Technical Support (PDF - 83 KB)
  17/May/2005
- Cisco AON Solution Operate Services (PDF - 160 KB)
  17/Feb/2006
- Cisco Base Service Description (Europe Only) (PDF - 50 KB)
  17/May/2005
- Cisco Security IntelliShield Alert Manager Service (PDF - 100 KB)
  21/Feb/2006
- Cisco Severity and Escalation Guidelines (PDF - 19 KB)
  17/May/2005
- CRS Support - Pilot (PDF - 94 KB)
  19/Aug/2005
- Glossary of Terms (PDF - 42 KB)
  17/May/2005
- Hardware Replacement (PDF - 32 KB)
  17/May/2005
- Intrusion Prevention System (IPS) (PDF - 81 KB)
  17/May/2005
- Netsolve: Add, Moves, and Changes (PDF - 100 KB)
  19/Jan/2006
- Netsolve: ProWatch for IPT Full Life Cycle (PDF - 500 KB)
  18/Jan/2006
- Netsolve: ProWatch for LANs (PDF - 370 KB)
  19/Jan/2006
- Netsolve: ProWatch for LANs Fault Monitoring (PDF - 160 KB)
  18/Jan/2006
- Netsolve: ProWatch for Servers Fault Monitoring (PDF - 170 KB)
  18/Jan/2006
- Netsolve: ProWatch for SIPT Full Life Cycle (PDF - 490 KB)
  18/Jan/2006
- Netsolve: ProWatch for WANs Fault Management (PDF - 250 KB)
  18/Jan/2006
- Netsolve: ProWatch for WANs Fault Monitoring (PDF - 160 KB)
  18/Jan/2006
- Netsolve: ProWatch for WANs Full Life Cycle (PDF - 350 KB)
  19/Jan/2006
- Netsolve: ProWatch Secure (PDF - 330 KB)
  18/Jan/2006
- Netsolve: Sample CSO (PDF - 83 KB)
  18/Jan/2006
- On-site Support (PDF - 32 KB)
  17/May/2005
- Remote Operations Services (PDF - 200 KB)
  18/Jan/2006
- Services Not Covered (PDF - 26 KB)
  17/May/2005
- SMARTnet and SMARTnet On-site (PDF - 73 KB)
  17/May/2005
- Software Application Services (PDF - 65 KB)
  17/May/2005
- SP Base Support (PDF - 32 KB)
  17/May/2005
- Technical Knowledge Library (PDF - 60 KB)
  19/Aug/2005