Welcome to Cisco Services. You have access to Cisco technology experts, award-winning web-based support tools, software support and updates, and an extensive knowledge base.

Note: You should have received the Cisco Services welcome letter. The welcome letter includes information about your transition to Cisco global technical support and your new service agreement contract number. The service agreement contract number will be required for TAC support.

To open a case, you are required to provide your service agreement contract number and Cisco.com user ID. Your contract number must be associated with the Cisco.com user ID.

Getting a Cisco.com ID involves a one-time registration process described below:

• First, register for a Cisco.com user ID and create a Cisco.com profile if you do not already have a Cisco account.
• For detailed instructions on creating a Cisco.com user ID and adding your service agreement number to your profile, view our online Registration Help Q&A
• If you have any problems with the web registration process, send an email to Cisco at web-help@cisco.com.
• Once you have completed the registration, you will receive an email which will direct you to the Cisco.com Registration confirmation page. This step is to verify, confirm, and activate your Cisco.com registration.
• You will need to select the "Get increased access to entitled areas of Cisco.com" radio button to view and manage your Service Contract on-line, then click "Go Now."
• You will be directed to the Cisco.com Profile Manager
• From there, select the ADDITIONAL ACCESS tab and the "Obtain Access to additional Service Contract(s)" link.
• Enter your Service Maintenance Contract number(s) and click on the "Submit" button.

To initiate or check on status of a service request:

• Online Support - Cisco.com log-in required

By Phone:

• US - 1 877 472 2680 - Monday 5 AM - Friday 5 PM PST
• UK - 44 (0) 20 7034 9400 - Monday 7.30 AM - Friday 5.30 PM GMT Weekend - urgent incidents only
• For all - Weekend - urgent incidents only

By Email:

• tac@cisco.com

Technical Support Reference Guide for Cisco Cloud Web Security(Legacy ScanSafe) Products (PDF - 1.8 MB)

• Technical Support Reference Guide for Cisco Cloud Web Security(Legacy ScanSafe) Products (PDF - 1.8 MB)

• Cisco Cloud Web Security Support - Get additional product documentation and software downloads
• Cisco ScanCenter Online Help
• Cisco ScanCenter Portal - Manage users and groups, set policy, monitor traffic and generate reports

• Cisco Cloud Web Security Features and Software Discontinuance

Cisco Cloud Web Security General Availability Releases:

• Connector: 3.0.0.3
• AnyConnect: 3.0.07059