Technical Assistance Update
A single, seamless interface enables you to open and manage service requests online and by phone for both Cisco Cloud Web Security (formerly ScanSafe products) and Cisco products.
For ScanSafe Customers
Welcome to Cisco Services. You have access to Cisco technology experts, award-winning web-based support tools, software support and updates, and an extensive knowledge base.
Note: You should have received the Cisco Services welcome letter. The welcome letter includes information about your transition to Cisco global technical support and your new service agreement contract number. The service agreement contract number will be required for TAC support.
How to Open a Service Request
To open a case, you are required to provide your service agreement contract number and Cisco.com user ID. Your contract number must be associated with the Cisco.com user ID.
Getting a Cisco.com ID involves a one-time registration process described below:
To initiate or check on status of a service request:
Documents, Downloads and Tools
General Availability Releases
Cisco Cloud Web Security General Availability Releases: