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Cisco SpeechView

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Product Overview

Cisco SpeechView converts voice messages to text and delivers the text version of the voice message to your email inbox, allowing you to read your voice messages and take immediate action. The application is a feature of the Cisco Unity® Connection unified messaging solution, so the original audio version of each voice message remains available to you anywhere, anytime with Cisco Unity Connection. Cisco SpeechView transcribes and sends voice messages within minutes of being left in your Cisco Unity Connection voice mailbox - you do not need to learn any commands or take special action to receive text versions of your voice messages (Figure 1).

Features and Benefits

• Easy to use:

– Learn who called and what they said at a glance.

– You do not need to dial in to retrieve messages, or take notes on the message content.

– You have nothing new to learn - your experience is the same as for regular voice, email, and text messages.

– Return calls by clicking on the caller's phone number shown in the SpeechView message.

• Secure:

– All data that is transmitted, processed, and stored is encrypted.

– Security measures are applied at the physical, network, and application layers that comply with ISO Certification and data protection and privacy protocols.

– User data is kept anonymous.

• Improves business processes and responsiveness:

– Messages delivered in both audio and text formats allow you to decide the best way to manage them.

– View voice messages while in meetings or out of the office, speeding up decision making.

– Convert voice message retrieval downtime into message reading uptime.

– Prioritize and sort both voice and email messages from a single email inbox.

– Save time and work hands-free by sending a voice message instead of typing an email message.

• Available in two service levels:

– Standard fully automated service without human intervention.

– Professional human assisted service with very high transcription accuracy.

Figure 1. Cisco SpeechView Information Flow

The call flow follows (refer to Figure 1):
1. Call is made to Cisco SpeechView subscriber.
2. Audio voice messages are recorded and stored on Cisco Unity Connection.
3. Cisco Unity Connection automatically sends messages for enabled SpeechView users through the firewall to a third-party external transcription service1.
4. The administrator can enable users to receive notifications as email notifications.

Product Specifications and System Requirements

Table 1 lists the specifications and system requirements of Cisco SpeechView.

Table 1. Product Specifications and System Requirements of Cisco SpeechView

Category

Requirement

Hardware

Cisco SpeechView requires no additional hardware outside of the Cisco Unity Connection solution hardware. For more information about Cisco Unity Connection hardware, refer to the Supported Platforms List. For more information about installing Cisco Unity Connection, refer to the Installation Guide.

Software

Cisco Speech View is enabled by a user license purchased from Cisco. Table 3 gives licensing details. The application requires no additional software outside of the Cisco Unity Connection solution software (Cisco Unity Connection version 8.0(3) or higher). Cisco SpeechView Professional version requires Cisco Unity Connection version 8.6(2) or higher. For more information about installing Cisco Unity Connection, refer to the Installation Guide.

Connectivity

The corporate email server needs to be configured to relay one email address to the Cisco Unity Connection server.

Interoperability with email systems and phones

Cisco SpeechView uses standards-based message delivery protocols - Simple Mail Transfer Protocol (SMTP) in this case - to deliver email messages. Follow the instructions in the System Administration guide for Cisco Unity Connection.

Third-party external transcription service

Cisco SpeechView is a service offering that involves a third party for transcription. The application is purchased, deployed, and supported like any other Cisco Unity Connection feature, with no relationship needed with the external transcription service. The only difference between SpeechView and other Cisco Unity Connection features is that the transcription happens in the cloud as opposed to on your premises.

Transcription

The text transcription is not an exact replication of the voice message. The first 30 seconds (Approximately 500 characters) of the message are transcribed and delivered in order to maintain the service speed while delivering the essential components of the voice message. If a message cannot be transcribed because of poor quality (Testing has shown approximately 20-25% of messages can not be transcribed due to poor audio quality), Cisco SpeechView sends you a notification that you need to listen to your voice message directly from Cisco Unity Connection.

Language Support

Cisco SpeechView supports US English.

Ordering Information

Cisco SpeechView user licenses are sold as 1-year contracts on a per-user basis. The licensing period begins when the license is applied to the user on the Cisco Unity Connection solution, not at the time the license is purchased. There is no limit to the number of voice messages converted during the licensing period.
To place an order, visit the Cisco Ordering Home Page and refer to Table 2. To download software, visit the Cisco Software Center.

Table 2. Ordering Information

Item

Description

Part Number

Cisco SpeechView Standard

One Year Subscription

SPEECHVIEW-1YR

Cisco SpeechView Professional

One Year Subscription

SPEECHVIEWPRO-1YR

Cisco Services

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1The external transcription service uses machine-based conversion. The third-party external transcription service has a relationship only with Cisco; you do not need to have a direct relationship with the external transcription service.