Cisco Unified Intelligent Contact Management Enterprise

• Allstream (formerly AT&T Canada)
• AT&T
• AUCS
• Bell South
• BT (British Telecommunications)
• Cable & Wireless
• Cable & Wireless Optus
• Energis
• France Telecom
• Jazztel
• MCI WorldCom
• Sprint Telecommunications
• Stentor
• Telecom New Zealand

ACD/PBX Providers

• Alcatel (Omni PCX 4400)
• Aspect Telecommunications (CallCenter)
• Avaya (Definity ECS)
• Cisco Systems Cisco CallManager/IP Contact Center Solution
• Ericsson (MD110, ACP1000)
• NEC (NEAX 2400/7400 and APEX 7600)
• Nortel Networks (DMS-100/500, SL-100, Meridian1, Symposium
• Rockwell (Galaxy, Spectrum)
• Siemens (HICOM 300/E, Rolm 9751 CBX)

Partner Provided Interfaces

IVR/VRU Providers

• Aumtech
• Apex Voice
• Broad Daylight
• Edify (Electronic Workforce)
• Epos
• iBasis
• Intervoice-Brite
• Lucent (Conversant)
• Periphonics (VPS/iS)
• Sonexis Software
• Spanlink
• Syntellect
• Telera
• Tellme Networks
• Varetis
• Virtual Hold

CRM

• Call Center Technologies
• Chordiant
• Cicero Technologies
• Graham Technologies
• Kana/Silknet
• E.piphany (recently acquired Octane)
• Oracle
• Pegasystems
• Siebel

Workforce Automation

• Blue Pumpkin
• IEX

Recorders

• Comverse
• Dictaphone
• Envison
• e-talk
• Eyretel, PLC
• Mercom
• NICE Systems
• Racal Recorders
• Witness Systems

VoIP

• Crystal Voice

Dialers

• divine

Wallboards

• iNOVA