Customer Experience

Get more from your existing technology, spark employee innovation, and facilitate instantaneous communication and business collaboration with:

• A network-enabled service-oriented architecture for the rapid rollout of new capabilities
• Server performance to handle peak periods
• Web 2.0 collaboration tools to connect customers, suppliers, and partners
• Business applications to give more functionality to more business users

Case Studies

• Harnessing the Power of Participation
  Learn how an aging suburb became France's most innovative city. (PDF - 433 KB)
• Transforming the City of Drancy
  Read about the qualitative and quantitative benefits of a French city's technological transformation. (PDF - 3.1 MB)

Think about your network architecture. Is it engineered to be flexible? Will it help your business rapidly deploy new products and services? Can it scale to meet your company's needs? Facilitate the customer experience through technology by:

• Engineering a network-enabled service-oriented architecture for the rapid roll out of new capabilities
• Improving server performance to handle peak periods
• Optimizing business applications to give more functionality to more business users
• Connecting customers, suppliers, and partners at a moment's notice with Web 2.0 collaboration tools

Blueprints & White Papers

Blueprints

• A Blueprint for Enterprise Collaboration
  Learn what to consider when designing an architecture that enables your workforce to collaborate and be more agile.
• Optimize Your Data Center
  Get advice for using virtualization technologies to engineer a next-generation data center.

White Papers

• Bridging Architectural Silos
  Manufacturers are transforming their architectural approach to better utilize data, quickly roll out new services, and make their businesses more agile.
• Prescription for Network Excellence
  Architecture improvements let healthcare providers speed decision-making, comply with regulations, and even offer better patient care.

Reach More Customers

Organizations selling complex products and services often depend on sales specialists to:

• Explain differentiated value propositions
• Develop custom solutions
• Handle objections

An organization may not always be able to grow specialist resources in line with business growth expectations, however. So, sales operations teams need to find innovative ways to reach more customers and new markets with existing resources.

With Cisco Collaboration technologies, sales organizations scale and optimize these critical specialist resources by:

• Promoting specialist productivity through virtualization and less travel
• Increasing the frequency and effectiveness of virtual specialist interactions with customers and partners globally
• Instantly connecting the right people and information throughout the sales process
• Facilitating ongoing virtual sharing and exchange of expert knowledge, anywhere, anytime

The new Cisco Collaboration technologies give your sales teams the tools they need to do their jobs better and close deals faster.

» Explore Solutions

• Borderless Networks
• Collaboration
• Data Center and Virtualization
• Network Systems
• Mobility
• Security Solutions
• Business Video
• TelePresence
• Unified Communications
• WebEx