Cisco Wireless Control System Configuration Guide, Release 4.1
Alarms and Events

Table Of Contents

Alarms and Events

Alarm Dashboard

Setting Search Filters for Alarms

Alarm and Event Dictionary

Notification Format

Traps Added in Release 2.0

AP_BIG_NAV_DOS_ATTACK

AP_CONTAINED_AS_ROGUE

AP_DETECTED_DUPLICATE_IP

AP_HAS_NO_RADIOS

AP_MAX_ROGUE_COUNT_CLEAR

AP_MAX_ROGUE_COUNT_EXCEEDED

AUTHENTICATION_FAILURE (From MIB-II standard)

BSN_AUTHENTICATION_FAILURE

COLD_START (FROM MIB-II STANDARD)

CONFIG_SAVED

IPSEC_IKE_NEG_FAILURE

IPSEC_INVALID_COOKIE

LINK_DOWN (FROM MIB-II STANDARD)

LINK_UP (FROM MIB-II STANDARD)

LRAD_ASSOCIATED

LRAD_DISASSOCIATED

LRADIF_COVERAGE_PROFILE_FAILED

LRADIF_COVERAGE_PROFILE_PASSED

LRADIF_CURRENT_CHANNEL_CHANGED

LRADIF_CURRENT_TXPOWER_CHANGED

LRADIF_DOWN

LRADF_INTERFERENCE_PROFILE_FAILED

LRADIF_INTERFERENCE_PROFILE_PASSED

LRADIF_LOAD_PROFILE_FAILED

LRADIF_LOAD_PROFILE_PASSED

LRADIF_NOISE_PROFILE_FAILED

LRADIF_NOISE_PROFILE_PASSED

LRADIF_UP

MAX_ROGUE_COUNT_CLEAR

MAX_ROGUE_COUNT_EXCEEDED

MULTIPLE_USERS

NETWORK_DISABLED

NO_ACTIVITY_FOR_ROGUE_AP

POE_CONTROLLER_FAILURE

RADIOS_EXCEEDED

RADIUS_SERVERS_FAILED

ROGUE_AP_DETECTED

ROGUE_AP_NOT_ON_NETWORK

ROGUE_AP_ON_NETWORK

ROGUE_AP_REMOVED

RRM_DOT11_A_GROUPING_DONE

RRM_DOT11_B_GROUPING_DONE

SENSED_TEMPERATURE_HIGH

SENSED_TEMPERATURE_LOW

STATION_ASSOCIATE

STATION_ASSOCIATE_FAIL

STATION_AUTHENTICATE

STATION_AUTHENTICATION_FAIL

STATION_BLACKLISTED

STATION_DEAUTHENTICATE

STATION_DISASSOCIATE

STATION_WEP_KEY_DECRYPT_ERROR

STATION_WPA_MIC_ERROR_COUNTER_ACTIVATED

SWITCH_DETECTED_DUPLICATE_IP

SWITCH_DOWN

SWITCH_UP

TEMPERATURE_SENSOR_CLEAR

TEMPERATURE_SENSOR_FAILURE

TOO_MANY_USER_UNSUCCESSFUL_LOGINS

Traps Added in Release 2.1

ADHOC_ROGUE_AUTO_CONTAINED

ADHOC_ROGUE_AUTO_CONTAINED_CLEAR

NETWORK_ENABLED

ROGUE_AP_AUTO_CONTAINED

ROGUE_AP_AUTO_CONTAINED_CLEAR

TRUSTED_AP_INVALID_ENCRYPTION

TRUSTED_AP_INVALID_ENCRYPTION_CLEAR

TRUSTED_AP_INVALID_RADIO_POLICY

TRUSTED_AP_INVALID_RADIO_POLICY_CLEAR

TRUSTED_AP_INVALID_SSID

TRUSTED_AP_INVALID_SSID_CLEAR

TRUSTED_AP_MISSING

TRUSTED_AP_MISSING_CLEAR

Traps Added in Release 2.2

AP_IMPERSONATION_DETECTED

AP_RADIO_CARD_RX_FAILURE

AP_RADIO_CARD_RX_FAILURE_CLEAR

AP_RADIO_CARD_TX_FAILURE

AP_RADIO_CARD_TX_FAILURE_CLEAR

SIGNATURE_ATTACK_CLEARED

SIGNATURE_ATTACK_DETECTED

TRUSTED_AP_HAS_INVALID_PREAMBLE

TRUSTED_HAS_INVALID_PREAMBLE_CLEARED

Traps Added in Release 3.0

AP_FUNCTIONALITY_DISABLED

AP_IP_ADDRESS_FALLBACK

AP_REGULATORY_DOMAIN_MISMATCH

RX_MULTICAST_QUEUE_FULL

Traps Added in Release 3.1

AP_AUTHORIZATION_FAILURE

HEARTBEAT_LOSS_TRAP

INVALID_RADIO_INTERFACE

RADAR_CLEARED

RADAR_DETECTED

RADIO_CORE_DUMP

RADIO_INTERFACE_DOWN

RADIO_INTERFACE_UP

UNSUPPORTED_AP

Traps Added in Release 3.2

LOCATION_NOTIFY_TRAP

Traps Added In Release 4.0

CISCO_LWAPP_MESH_POOR_SNR

CISCO_LWAPP_MESH_PARENT_CHANGE

CISCO_LWAPP_MESH_CHILD_MOVED

CISCO_LWAPP_MESH_CONSOLE_LOGIN

CISCO_LWAPP_MESH_AUTHORIZATION_FAILURE

CISCO_LWAPP_MESH_CHILD_EXCLUDED_PARENT

CISCO_LWAPP_MESH_EXCESSIVE_PARENT_CHANGE

IDS_SHUN_CLIENT_TRAP

IDS_SHUN_CLIENT_CLEAR_TRAP

MFP_TIMEBASE_STATUS_TRAP

MFP_ANOMALY_DETECTED_TRAP

GUEST_USER_REMOVED_TRAP

Traps Added/Updated in Release 4.0.96.0

AP_IMPERSONATION_DETECTED

RADIUS_SERVER_DEACTIVATED

RADIUS_SERVER_ACTIVATED

RADIUS_SERVER_WLAN_DEACTIVATED

RADIUS_SERVER_WLAN_ACTIVATED

RADIUS_SERVER_TIMEOUT

DECRYPT_ERROR_FOR_WRONG_WPA_WPA2

Traps Added or Updated in Release 4.1

AP_IMPERSONATION_DETECTED

INTERFERENCE_DETECTED

INTERFERENCE_CLEAR

ONE_ANCHOR_ON_WLAN_UP

RADIUS_SERVER_DEACTIVATED

RADIUS_SERVER_ACTIVATED

RADIUS_SERVER_WLAN_DEACTIVATED

RADIUS_SERVER_WLAN_ACTIVATED

RADIUS_SERVER_TIMEOUT

MOBILITY_ANCHOR_CTRL_PATH_DOWN

MOBILITY_ANCHOR_CTRL_PATH_UP

MOBILITY_ANCHOR_DATA_PATH_DOWN

MOBILITY_ANCHOR_DATA_PATH_UP

WLAN_ALL_ANCHORS_TRAP_DOWN

MESH_AUTHORIZATIONFAILURE

MESH_CHILDEXCLUDEDPARENT

MESH_PARENTCHANGE

MESH_CHILDMOVED

MESH_EXCESSIVEPARENTCHANGE

MESH_POORSNR

MESH_POORSNRCLEAR

MESH_CONSOLELOGIN

LRADIF_REGULATORY_DOMAIN

LRAD_CRASH

LRAD_UNSUPPORTED

Unsupported Traps

Configuring Alarm Severity

Viewing MFP Events and Alarms

Alarm Emails

Viewing IDS Signature Attacks

Wireless LAN IDS Event Correlation


Alarms and Events


This chapter describes the type of events and alarms reported, how to view alarms and events by product or entity and severity, and how to view IDS signature attacks. It contains these sections:

Alarm Dashboard

Setting Search Filters for Alarms

Alarm and Event Dictionary

Configuring Alarm Severity

Viewing MFP Events and Alarms

Viewing IDS Signature Attacks

An event is an occurrence or detection of some condition in and around the network. For example, it can be a report about radio interference crossing a threshold, the detection of a new rogue access point, a controller rebooting.

Events are not generated by a controller for each and every occurrence of a pattern match. Some pattern matches must occur a certain number of times per reporting interval before they are considered a potential attack. The threshold of these pattern matches is set in the signature file. Events can then generate alarms which further can generate email notifications if configured as such.

An alarm is a WCS response to one or more related events. If an event is considered of high enough severity (critical, major, minor, or warning), the WCS raises an alarm until the condition which resulted is judged to be no longer occurring. For example, an alarm may be raised while a rogue access point is detected, but the alarm will terminate after the rogue has not been detected for several hours.

One or more events can result in a single alarm being raised. The mapping of events to alarms is their correlation function. For example, some IDS events are considered to be network wide so all events of that type (regardless of which access point the event is reported from) maps to a single alarm. On the other hand, other IDS events are client-specific. For these, all events of that type for a specific client MAC address will map to an alarm which is also specific for that client MAC address, regardless of whether multiple access points report the same IDS violation. If the same kind of IDS violation takes place for a different client, then a different alarm is raised.

A WCS administrator currently has no control over which events generate alarms or when they time out. On the controller, individual types of events can be enabled or disabled (such as management, SNMP, trap controls, etc.).

Alarm Dashboard

The number of active alarms for controllers, access points, location, and rogue elements as well as alarms associated with entities such as coverage, mesh, and severity are actively displayed on the left-side of most WCS windows (see Figure 14-1).

Critical (red), Major (orange) and Minor (yellow) alarms are shown in the alarm dashboard, left -to-right.

Figure 14-1 Alarm Summary Block

To view a listing of a specific type of alarm (critical, major, or minor) for a specific product or entity (such as coverage), click on the appropriate box within the alarm dashboard and a window displaying details for that alarm type and product or entity appears (see Figure 14-2).


Note You can also view alarm details for a specific product or entity by choosing Monitor > Alarms and then selecting the desired alarm level from the Severity drop-down menu and the product or entity type from the Alarm Category drop-down menu.



Note To search for additional alarms, click New Search... on the left panel of the page. For more details on conducting a search, refer to the "Setting Search Filters for Alarms" section.



Note Configuring a username and password login for access points from the controller is a new capability.


Figure 14-2 Alarm Summary Page for WCS


Note You can click a box in the alarm dashboard to display alarm events for the entity and alarm type selected. For example, if you click on the minor alarms box for location, the Alarms page for that specific item appears (see Figure 14-2). For more details on a specific alarm listed on the Alarms page, click on the Failure Object link (see Figure 14-3).


Figure 14-3 Details for a Specific Failure Object (Alarm)

The most recent 802.11 channel where a rogue access point was observed is provided by clicking the Rogue Clients link on the bottom right or choosing Rogue Clients from the Select a command drop-down menu.


Note You can use the drop-down menu at the upper-right of the Alarms page to assign, unassign, delete or clear the alarm. The event history of the alarm is also accessible from this menu.


Setting Search Filters for Alarms

From the Monitor > Alarms page you can search for filters based on severity, category, and date range.


Step 1 Choose Monitor > Alarms. The Alarms window appears (see Figure 14-2). In the left-hand column, the saved searches that have been performed are listed.

Step 2 Use the controls in the left sidebar to create and save custom searches:

New Search drop-down menu: Opens the Search Alarms window. Use the Search Alarms window to configure, run, and save searches.

Saved Searches drop-down menu: Lists the saved custom searches. To open a saved search, choose it from the Saved Searches list.

Edit link: Opens the Edit Saved Searches window. You can delete saved searches in the Edit Saved Searches window.

Step 3 (optional) If you want to change how the alarm search results are displayed, click Edit View. The Edit View window appears (see Figure 14-4). In the left-hand window, highlight which areas you want to view and click Show to move them to the right-hand window. You can then highlight the areas in the right-hand menu and click Up or Down to rearrange the order.

Figure 14-4 Edit View

Step 4 If you want to run a new search, click the New Search link. A Search Alarms menu appears (see Figure 14-5.

Figure 14-5 Search Alarms Window

Step 5 Use the Severity drop-down menu to choose which level of severity to search for.


Note A user can modify the severities assigned to various system conditions, but the following definitions are general guidelines that will be used as the default.


All Severities: Selects severities of every type.

Critical: The system requires immediate attention and correction.

Major: An error occurred and will require attention.

Minor: A condition is noted and recorded, but it may not be an error.

Warning: A warning message indicates a potential error condition. Warnings are not displayed in the alarm summary dashboard.

Informational: An information message provides routine information on normal events, but an alarm is not generated.

Clear: The existing alarm is cleared.

Step 6 Use the Alarm Category drop-down menu to choose which devices you want to limit in the search. The choices are all, access point, controller, WCS, severity, coverage, rogue access point, mesh links, location servers, and location notifications.

Step 7 In the Rogue AP State drop-down menu, determine which rogue access point states you want to search. The choices are all, alert, known, acknowledged, contained, threat, contained pending, trusted missing, and removed.

Step 8 In the Rogue Type drop-down menu, specify which type of rogue to search for. The choices are all, access point, ad hoc, infrastructure rogues, IBSS rogues, or all rogues.

Step 9 Specify how you want the rogue access point search displayed. From the Search for Rogue APs by drop-down menu, you can choose all access points, access point name, access point MAC address, rogue MAC address, floor area, or outdoor area.

Step 10 Specify the amount of time you want the search to cover. The choices in the Time Period drop-down menu are any, last 5 minutes, last 15 minutes, last 30 minutes, last hour, last 8 hours, last 24 hours, or last 7 days.

Step 11 Click the Save Search check box if you want to save this search. You can then assign a name to this search.

Step 12 Choose how many failure objects should display per page. The choices are 10, 20, 30, 50, or 100.

Step 13 Click GO. The search begins and the list of failed objects display (see Figure 14-6). The date and time of the failure and a brief message about the failure is provided.

Figure 14-6 Alarms Displaying After Search

Step 14 The alarm search results reveal the following:

Severity—Either Critical, Major, Minor, Warning, Clear, or Info.

Failure Object—Clicking the title toggles between the name and the object in the message column.

WCS—WCS name where alarm was detected.

Owner—Name of person to whom this alarm is assigned or blank. Clicking the title toggles between ascending and descending order.

Date/Time—When the alarm occurred. Clicking the title toggles between ascending and descending order.

Message—Message explaining why the alarm occurred. Clicking the title toggles between ascending and descending order.

Step 15 Click the failure object link to get more in depth information on this particular alarm.


Alarm and Event Dictionary

This section describes the event and alarm notifications that the wireless LAN controller, access points, and location appliances can receive. In addition, specific actions an administrator can do to address these alarms and events are described.

Notification Format

For each alarm and event notification, the following information is provided:

Table 14-1 Notification Format 

Field
Description

Title

The notification title is generally picked up from an event property file defined in the NMS.

MIB Name

The MIB Name is the name of the notification as defined in the management information base (MIB). In some cases, if the event is specific only to the NMS, this field is not relevant. You can define multiple events in WCS from the same trap based on the values of the variables present in the trap. In such cases, multiple subentries appear with the same MIB Name. In addition, this field displays the value of the variable that caused WCS to generate this event.

WCS Message

The WCS Message is a text string that reflects the message displayed in the WCS alarm or event browser associated with this event. Numbers such as "{0}" reflect internal WCS variables that typically are retrieved from variables in the trap. However, the order of the variables as they appear in the trap cannot be derived from the numbers.

Symptoms

This field displays the symptoms associated with this event.

WCS Severity

This field displays the severity assigned to this event in WCS.

Probable Causes

This field lists the probable causes of the notification.

Recommended Actions

This field lists any actions recommended for the administrator managing the wireless network.


Traps Added in Release 2.0

AP_BIG_NAV_DOS_ATTACK

MIB Name

bsnApBigNavDosAttack.

WCS Message

The AP ''{0}'' with protocol ''{1}'' receives a message with a large NAV field and all traffic on the channel is suspended. This is most likely a malicious denial of service attack.

Symptoms

The system detected a possible denial of service attack and suspended all traffic to the affected channel.

WCS Severity

Critical.

Probable Causes

A malicious denial of service attack is underway.

Recommended Actions

Identify the source of the attack in the network and take the appropriate action immediately.


AP_CONTAINED_AS_ROGUE

MIB Name

bsnAPContainedAsARogue.

WCS Message

AP ''{0}'' with protocol ''{1}'' on Switch ''{2}'' is contained as a Rogue preventing service.

Symptoms

An access point is reporting that it is being contained as a rouge.

WCS Severity

Critical.

Probable Causes

Another system is containing this access point.

Recommended Actions

Identify the system containing this access point. You may need to use a wireless sniffer.


AP_DETECTED_DUPLICATE_IP

MIB Name

bsnDuplicateIpAddressReported.

WCS Message

AP ''{0}'' on Switch ''{3}'' detected duplicate IP address ''{2}'' being used by machine with mac address ''{1}."

Symptoms

The system detects a duplicate IP address in the network that matches that assigned to an access point.

WCS Severity

Critical.

Probable Causes

Another device in the network is configured with the same IP address as an access point.

Recommended Actions

Correct the misconfiguration of IP addresses in the network.


AP_HAS_NO_RADIOS

MIB Name

bsnApHasNoRadioCards.

WCS Message

Not supported in WCS yet.

Symptoms

An access point is reporting that it has no radio cards.

WCS Severity

N/A.

Probable Causes

Manufacturing fault or damage to the system during shipping.

Recommended Actions

Call customer support.


AP_MAX_ROGUE_COUNT_CLEAR

MIB Name

bsnApMaxRogueCountClear.

WCS Message

Fake AP or other attack on AP with MAC address ''{0}'' associated with Switch ''{2}'' is cleared now. Rogue AP count is within the threshold of ''{1}'."

Symptoms

The number of rogues detected by a switch (controller) is within acceptable limits.

WCS Severity

Informational.

Probable Causes

N/A.

Recommended Actions

None.


AP_MAX_ROGUE_COUNT_EXCEEDED

MIB Name

bsnApMaxRogueCountExceeded.

WCS Message

Fake AP or other attack may be in progress. Rogue AP count on AP with MAC address ''{0}'' associated with Switch ''{2}'' has exceeded the severity warning threshold of ''{1}."

Symptoms

The number of rogues detected by a switch (controller) exceeds the internal threshold.

WCS Severity

Critical.

Probable Causes

There may be too many rogue access points in the network.

A fake access point attack may be in progress.

Recommended Actions

Identify the source of the rogue access points.


AUTHENTICATION_FAILURE (From MIB-II standard)

MIB Name

AuthenticationFailure.

WCS Message

Switch ''{0}''. Authentication failure reported.

Symptoms

There was an SNMP authentication failure on the switch (controller).

WCS Severity

Informational.

Probable Causes

An incorrect community string is in use by a management application.

Recommended Actions

Identify the source of the incorrect community string and correct the string within the management application.


BSN_AUTHENTICATION_FAILURE

MIB Name

bsnAuthenticationFailure.

WCS Message

Switch ''{0}." User authentication from Switch ''{0}'' failed for user name ''{1}'' and user type ''{2}."

Symptoms

A user authentication failure is reported for a local management user or a MAC filter is configured on the controller.

WCS Severity

Minor.

Probable Causes

Incorrect login attempt by an admin user from the controller CLI or controller GUI, or a client accessing the WLAN system.

Recommended Actions

If the user has forgotten the password, the superuser may need to reset it.


COLD_START (FROM MIB-II STANDARD)

MIB Name

coldStart.

WCS Message

Switch ''{0}." Cold start.

Symptoms

The switch (controller) went through a reboot.

WCS Severity

Informational.

Probable Causes

The switch (controller) has power-cycled.

The switch (controller) went through a hard reset.

The switch (controller) went through a software restart.

Recommended Actions

None.


CONFIG_SAVED

MIB Name

bsnConfigSaved.

WCS Message

Switch ''{0}''. Configuration saved in flash.

Symptoms

A configuration save to flash is performed on the switch (controller).

WCS Severity

Informational.

Probable Causes

The switch (controller) saves the configuration to the flash via a CLI command or entry via the controller GUI or WCS.

Recommended Actions

If you change the configuration using the controller CLI or controller GUI, you may need to refresh the configuration.


IPSEC_IKE_NEG_FAILURE

MIB Name

bsnIpsecIkeNegFailure.

WCS Message

IPsec IKE Negotiation failure from remote IP address ''{0}."

Symptoms

Unable to establish an IPsec tunnel between a client and a WLAN appliance.

WCS Severity

Minor.

Probable Causes

Configuration mismatch.

Recommended Actions

Validate configuration, verify that authentication credentials match (preshared keys or certificates); and verify that encryption algorithms and strengths match.


IPSEC_INVALID_COOKIE

MIB Name

bsnIpsecInvalidCookieTrap.

WCS Message

IPsec Invalid cookie from remote IP address ''{0}."

Symptoms

Cannot successfully negotiate an IPsec session.

WCS Severity

Minor.

Probable Causes

Synchronization problem. The client believes a tunnel exists while the WLAN appliance does not. This problem often happens when the IPsec client does not detect a disassociation event.

Recommended Actions

Reset the IPsec client, then restart tunnel establishment.


LINK_DOWN (FROM MIB-II STANDARD)

MIB Name

linkDown.

WCS Message

Port ''{0}'' is down on Switch ''{1}."

Symptoms

The physical link on one of the switch (controller) ports is down.

WCS Severity

Critical.

Probable Causes

An access point or a port was manually disconnected from the network.

A port failure.

Recommended Actions

Troubleshoot physical network connectivity to the affected port.


LINK_UP (FROM MIB-II STANDARD)

MIB Name

linkUp.

WCS Message

Port ''{0}'' is up on Switch ''{1}."

Symptoms

The physical link is up on a switch (controller) port.

WCS Severity

Informational.

Probable Causes

A physical link to the switch (controller) is restored.

Recommended Actions

None.


LRAD_ASSOCIATED

MIB Name

bsnAPAssociated.

WCS Message

AP ''{0}'' associated with Switch ''{2}'' on Port number ''{1}.''

Symptoms

An access point has associated with a switch (controller).

WCS Severity

Informational.

Probable Causes

A new access point has joined the network.

An access point has associated with a standby switch (controller) due to a failover.

An access point rebooted and reassociated with a switch (controller).

Recommended Actions

None.


LRAD_DISASSOCIATED

MIB Name

bsnAPDisassociated.

WCS Message

AP ''{0}'' disassociated from Switch ''{1}.''

Symptoms

The switch (controller) is no longer detecting an access point.

WCS Severity

Informational.

Probable Causes

A failure in the access point.

An access point is no longer on the network.

Recommended Actions

Check if the access point is powered up and has network connectivity to the switch (controller).


LRADIF_COVERAGE_PROFILE_FAILED

MIB Name

bsnAPCoverageProfileFailed.

WCS Message

AP ''{0}'', interface ''{1}." Coverage threshold of ''{3}'' is violated. Total no. of clients is ''{5}'' and no. failed clients is ''{4}.''

Symptoms

Number of clients experiencing suboptimal performance has crossed the configured threshold.

WCS Severity

Minor.

Probable Causes

Many clients are wandering to the remote parts of the coverage area of this radio interface with no handoff alternative.

Recommended Actions

If the configured threshold is too low, you may need to readjust it to a more optimal value.

If the coverage profile occurs on a more frequent basis, you may need to provide additional radio coverage.

If the power level of this radio can be manually controlled, you may need to boost it to increase the coverage area.


LRADIF_COVERAGE_PROFILE_PASSED

MIB Name

bsnAPCoverageProfileUpdatedToPass.

WCS Message

AP ''{0}'', interface ''{1}." Coverage changed to acceptable.

Symptoms

A radio interface that was reporting coverage profile failure has reverted to an acceptable level.

WCS Severity

Informational.

Probable Causes

The number of clients on this radio interface with suboptimal performance has dropped below the configured threshold.

Recommended Actions

None.


LRADIF_CURRENT_CHANNEL_CHANGED

MIB Name

bsnAPCurrentChannelChanged.

WCS Message

AP ''{0}'', interface ''{1}." Channel changed to ''{2}." Interference Energy before update was ''{3}'' and after update is ''{4}.''

Symptoms

The current channel assigned to a radio interface has automatically changed.

WCS Severity

Informational.

Probable Causes

Possible interference on a channel has caused the radio management software on the controller to change the channel.

Recommended Actions

None.


LRADIF_CURRENT_TXPOWER_CHANGED

MIB Name

bsnAPCurrentTxPowerChanged.

WCS Message

AP ''{0}'', interface ''{1}." Transmit Power Level changed to ''{2}.''

Symptoms

The power level has automatically changed on a radio interface.

WCS Severity

Informational.

Probable Causes

The radio management software on the controller has modified the power level for optimal performance.

Recommended Actions

None.


LRADIF_DOWN

MIB Name

bsnAPIfDown.

WCS Message

AP ''{0}'', interface ''{1}'' is down.

Symptoms

A radio interface is out of service.

WCS Severity

Critical if not disabled, otherwise Informational.

Probable Causes

A radio interface has failed.

An administrator has disabled a radio interface.

An access point has failed and is no longer detected by the controller.

Recommended Actions

If the access point is not administratively disabled, call customer support.


LRADF_INTERFERENCE_PROFILE_FAILED

MIB Name

bsnAPInterferenceProfileFailed.

WCS Message

AP ''{0}'', interface ''{1}''. Interference threshold violated.

Symptoms

The interference detected on one or more channels is violated.

WCS Severity

Minor.

Probable Causes

There are other 802.11 devices in the same band that are causing interference on channels used by this system.

Recommended Actions

If the interference threshold is configured to be too low, you may need to readjust it to a more optimum value.

Investigate interference sources such as other 802.11 devices in the vicinity of this radio interface.

A possible workaround is adding one or more access points to distribute the current load or slightly increasing the threshold of the access point which is displaying this message. To perform this workaround, follow the steps below:

1. Choose Configure > Controllers.

2. Click on any IP address in that column of the All Controllers page.

3. From the left sidebar menu, choose 802.11a or 802.11b/g and then RRM Thresholds.

4. Adjust the Interference Threshold (%) in the Other Thresholds section.


LRADIF_INTERFERENCE_PROFILE_PASSED

MIB Name

bsnAPInterferenceProfileUpdatedToPass.

WCS Message

AP ''{0}'', interface ''{1}." Interference changed to acceptable.

Symptoms

A radio interface reporting interference profile failure has reverted to an acceptable level.

WCS Severity

Informational.

Probable Causes

The interference on this radio interface has dropped below the configured threshold.

Recommended Actions

None.


LRADIF_LOAD_PROFILE_FAILED

MIB Name

bsnAPLoadProfileFailed.

WCS Message

AP ''{0}'', interface ''{1}." Load threshold violated.

Symptoms

A radio interface of an access point is reporting that the client load has crossed a configured threshold.

WCS Severity

Minor.

Probable Causes

There are too many clients associated with this radio interface.

Recommended Actions

Verify the client count on this radio interface. If the threshold for this trap is too low, you may need to readjust it.

Add new capacity to the physical location if the client count is a frequent issue on this radio.


LRADIF_LOAD_PROFILE_PASSED

MIB Name

bsnAPLoadProfileUpdatedToPass.

WCS Message

AP ''{0}'', interface ''{1}." Load changed to acceptable.

Symptoms

A radio interface that was reporting load profile failure has reverted to an acceptable level.

WCS Severity

Informational.

Probable Causes

The load on this radio interface has dropped below the configured threshold.

Recommended Actions

None.


LRADIF_NOISE_PROFILE_FAILED

MIB Name

bsnAPNoiseProfileFailed.

WCS Message

AP ''{0}'', interface ''{1}''. Noise threshold violated.

Symptoms

The monitored noise level on this radio has crossed the configured threshold.

WCS Severity

Minor.

Probable Causes

Noise sources that adversely affect the frequencies on which the radio interface operates.

Recommended Actions

If the noise threshold is too low, you may need to readjust it to a more optimal value.

Investigate noise sources in the vicinity of the radio interface (for example, microwave oven).


LRADIF_NOISE_PROFILE_PASSED

MIB Name

bsnAPNoiseProfileUpdatedToPass.

WCS Message

AP ''{0}'', interface ''{1}." Noise changed to acceptable.

Symptoms

A radio interface that was reporting noise profile failure has reverted to an acceptable level.

WCS Severity

Informational.

Probable Causes

The noise on this radio interface has dropped below the configured threshold.

Recommended Actions

None.


LRADIF_UP

MIB Name

bsnAPIfUp.

WCS Message

AP ''{0}'', interface ''{1}'' is up.

Symptoms

A radio interface is back up.

WCS Severity

Informational.

Probable Causes

An administrator has enabled a radio interface.

An access point has turned on.

A new access point has joined the network.

Recommended Actions

None.


MAX_ROGUE_COUNT_CLEAR

MIB Name

bsnMaxRogueCountClear.

WCS Message

Fake AP or other attack is cleared now. Rogue AP count on system ''{0}'' is within the threshold of ''{1}''.

Symptoms

The number of rogues detected by a controller is within acceptable limits.

WCS Severity

Informational.

Probable Causes

N/A.

Recommended Actions

None.


MAX_ROGUE_COUNT_EXCEEDED

MIB Name

bsnMaxRogueCountExceeded.

WCS Message

Fake AP or other attack may be in progress. Rogue AP count on system ''{0}'' has exceeded the severity warning threshold of ''{1}''.

Symptoms

The number of rogues detected by a controller exceeds the internal threshold.

WCS Severity

Critical.

Probable Causes

There are too many rogue access points in the network.

A fake access point attack is in progress.

Recommended Actions

Identify the source of the rogue access points.


MULTIPLE_USERS

MIB Name

multipleUsersTrap.

WCS Message

Switch ''{0}''. Multiple users logged in.

Symptoms

Multiple users with the same login ID are logged in through the CLI.

WCS Severity

Informational.

Probable Causes

The same user has logged in multiple times through the CLI interface.

Recommended Actions

Verify that the expected login sessions for the same user are valid.


NETWORK_DISABLED

MIB Name

bsnNetworkStateChanged (bsnNetworkState set to disabled).

WCS Message

Global ''{1}'' network status disabled on Switch with IP Address ''{0}."

Symptoms

An administrator has disabled the global network for 802.11a and 802.11b/g.

WCS Severity

Informational.

Probable Causes

Administrative command.

Recommended Actions

None.


NO_ACTIVITY_FOR_ROGUE_AP

MIB Name

This is a WCS-only event generated when no rogue activity is seen for a specific duration.

WCS Message

Rogue AP ''{0}'' is cleared explicitly. It is not detected anymore.

Symptoms

A rogue access point is cleared from the management system due to inactivity.

WCS Severity

Informational.

Probable Causes

A rogue access point is not located on any managed controller for a specified duration.

Recommended Actions

None.


POE_CONTROLLER_FAILURE

MIB Name

bsnPOEControllerFailure.

WCS Message

The POE controller has failed on the Switch ''{0}.''

SYMPTOMS

A failure in the Power Over Ethernet (POE) unit is detected.

WCS Severity

Critical.

Probable Causes

The power of the Ethernet unit has failed.

Recommended Actions

Call customer support. The unit may need to be repaired.


RADIOS_EXCEEDED

MIB Name

bsnRadiosExceedLicenseCount.

WCS Message

The Radios associated with Switch ''{0}'' exceeded license count ''{1}'' The current number of radios on this switch is ''{2}''.

Symptoms

The number of supported radios for a switch (controller) has exceeded the licensing limit.

WCS Severity

Major.

Probable Causes

The number of access points associated with the switch (controller) has exceeded the licensing limits.

Recommended Actions

Upgrade the license for the switch (controller) to support a higher number of access points.


RADIUS_SERVERS_FAILED

MIB Name

bsnRADIUSServerNotResponding.

WCS Message

Switch ''{0}''. RADIUS server(s) are not responding to authentication requests.

Symptoms

The switch (controller) is unable to reach any RADIUS server for authentication.

WCS Severity

Critical.

Probable Causes

Network connectivity to the RADIUS server is lost or the RADIUS server is down.

Recommended Actions

Verify the status of all configured RADIUS servers and their network connectivity.


ROGUE_AP_DETECTED

MIB Name

bsnRogueAPDetected.

WCS Message

Rogue AP ''{0}'' with SSID ''{3}'' and channel number ''{4}'' is detected by AP ''{1}'' Radio type ''{2}'' with RSSI ''{5}'' and SNR ''{6}''.

Symptoms

The system has detected a rogue access point.

WCS Severity

Minor if not on a wired network, Critical if on a wired network.

Probable Causes

An illegal access point is connected to the network.

A known internal or external access point unknown to this system is detected as rogue.

Recommended Actions

Verify the nature of the rogue access point by tracing it using its MAC address or the SSID, or by using location features to locate it physically.

If the access point is a known internal or external access point, acknowledge it or mark it as a known access point. Consider adding it to the known access point template within WCS.

If the access point is deemed to be a severity threat, contain it using the management interface.


ROGUE_AP_NOT_ON_NETWORK

MIB Name

bsnRogueAPDetectedOnWiredNetwork (bsnRogueAPOnWiredNetwork is set to false).

WCS Message

Rogue AP ''{0}'' is not able to connect to the wired network.

Symptoms

A rogue access point is no longer on the wired network.

WCS Severity

Informational.

Probable Causes

The rogue access point is no longer reachable on the wired network.

Recommended Actions

None.


ROGUE_AP_ON_NETWORK

MIB Name

bsnRogueAPDetectedOnWiredNetwork.

WCS Message

Rogue AP ''{0}'' is on wired network.

Symptoms

The system has detected a rogue access point on the wired network.

WCS Severity

Critical.

Probable Causes

The system has detected an illegal access point on the wired network.

Recommended Actions

Determine if this is a known or valid access point in the system. If so, place it in the known access point list.

Contain the rogue access point using the system to prevent anyone from accessing it until the access point is traced using location or other features.


ROGUE_AP_REMOVED

MIB Name

bsnRogueAPRemoved.

WCS Message

Rogue AP ''{0}'' is removed; it was detected as Rogue AP by AP ''{1}'' Radio type ''{2}''.

Symptoms

The system is no longer detecting a rogue access point.

WCS Severity

Informational.

Probable Causes

A rogue access point has powered off or moved away and therefore the system no longer detects it.

Recommended Actions

None.


RRM_DOT11_A_GROUPING_DONE

MIB Name

bsnRrmDot11aGroupingDone.

WCS Message

RRM 802.11a grouping done; the new group leader's MAC address is ''{0}.''

Symptoms

The radio resource module is finished grouping for the A band and a new group leader is chosen.

WCS Severity

Informational.

Probable Causes

The older RRM group leader may have gone down.

Recommended Actions

None.


RRM_DOT11_B_GROUPING_DONE

MIB Name

bsnRrmDot11bGroupingDone.

WCS Message

RRM 802.11b/g grouping done; the new group leader's MAC address is ''{0}.''

Symptoms

The radio resource module finished its grouping for the B band and chose a new group leader.

WCS Severity

Informational.

Probable Causes

The older RRM group leader may have gone down.

Recommended Actions

None.


SENSED_TEMPERATURE_HIGH

MIB Name

bsnSensedTemperatureTooHigh.

WCS Message

The sensed temperature on the Switch ''{0}'' is too high. The current sensed temperature is ''{1}''.

Symptoms

The system's internal temperature has crossed the configured thresholds.

WCS Severity

Major.

Probable Causes

Fan failure.

Fault in the device.

Recommended Actions

Verify the configured thresholds and increase the value if it is too low.