Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone19-2

security policy for GUI access28-11

account policy

account lockout settings for GUI access28-11

account lockout settings for phone access19-2

overview for phone access19-1

password settings for GUI access28-11

phone password settings19-1

accounts

Cisco Unity Admin, installing5-1

Cisco Unity Messaging System5-2

deleting16-1

Example Administrator5-1

Example Subscriber5-2

subscriber, creating15-1

account settings

subscriber17-5

subscriber template13-5

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon3-3

adding

alternate extensions17-24

call handlers21-3

call routing rules22-2, 24-3

classes of service14-2

distribution lists18-2

event notifications9-7

holidays28-10

interview handlers23-2

languages11-1

public distribution lists18-2

records3-4

restriction tables25-3

schedules28-8

subscribers, with Bulk Import wizard15-16

subscribers, with Cisco Unity Administrator15-18

subscribers to a class of service14-3

subscribers to a public distribution list18-4

subscriber templates13-2

addressing

messages, spelling vs. number modes6-5, 8-3

setting options for primary location27-5

administration account

limiting use of2-9

using to log on to the Cisco Unity Administrator2-9

Administrative Access Activity report26-8

administrative rights, granting2-11

administrator accounts5-1

Advanced Settings tool, enabling warning tone for end of recording28-19

alias generation15-8, 15-9

All Subscribers public distribution list18-1

alternate extensions17-24

AMIS

delivery options settings27-15

schedule settings27-16

AMIS In Traffic report26-13

AMIS Out Traffic report26-12

Anonymous authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-7

authentication

how it works with Cisco Personal Communications Assistant7-7

Integrated Windows authentication2-4

method for Cisco Unity Administrator2-4

overview for Cisco Personal Communications Assistant7-7

overview for Cisco Unity administrator2-4

automated attendant8-4

B

billing ID13-5

Bridge options settings27-16

browser language11-3

Bulk Edit utility

modifying multiple call handlers21-2

modifying multiple subscribers15-23, 17-1

Bulk Import wizard

creating subscribers15-5

errors, correcting15-17

overview15-5

Bulk Logout utility9-22

C

caller input settings

call handler21-12

directory handler22-7

subscriber17-14

subscriber template13-13

call handler greetings, changing by phone21-2

call handlers

automated attendant21-1

caller input settings21-12

class of service access settings14-5

deleting owner16-1

Goodbye21-2

greetings settings21-10

messages settings21-13

names, recording3-5, 6-6

Opening Greeting21-2

Operator21-2

orphans, avoiding16-1

predefined21-1

profile settings21-5

settings overview21-1

traffic report26-11

transfer settings21-7

Call Handler Traffic report26-11

call management

creating a map20-2

planning20-2

tools overview20-1

CallManager integration settings28-15

call routing

call management map20-2

using one key dialing20-2

call routing rules

adding22-2, 24-3

settings24-4

call routing tables

class of service access settings14-5

Direct Calls24-1

Forwarded Calls24-1

overview24-1

call transfer settings

class of service14-8

restriction table25-1

rules21-7

subscriber17-10

subscriber template13-9

circuit-switched integration settings28-17

Cisco Personal Communications Assistant

browser settings 7-8

specifying a browser language11-3

URL8-1

Cisco Unity

account lockout policy for GUI access28-11

account lockout policy for phone access19-2

account policy for phone access19-1

administrator accounts5-1

data9-27

features1-1

password policy for GUI access28-11

password policy for phone access19-1

shutting downA-2

startingA-3

Status Monitor9-4

Cisco Unity Admin account5-1

Cisco Unity Administrator

accessing on networked servers2-3

access to14-5

account(s) for accessing2-9

accounts used to access2-9

adding records3-4

best practices for accounts used to access2-10

creating subscribers15-18

finding records3-4

icons3-3

limit to simultaneous access2-2

logging off2-3

logging on2-1

logging on and exiting2-1

navigation bar3-1

saving data3-4

security concerns2-1, 2-9

specifying a browser language11-3

Cisco Unity Assistant

browser settings 7-8

settings subscribers can change8-2

specifying a browser language11-3

URL8-1

Cisco Unity Bridge27-16

Cisco Unity Greetings Administrator21-2

Cisco Unity Inbox

about1-2

browser settings7-8

licenses14-9

message notification17-20

specifying a browser language11-3

URL8-1

Cisco Unity Messaging System account5-2

class of service

call transfer settings14-8

deleting14-2

effect on subscribers14-1

enhanced phone security10-1

FaxMail12-1

feature settings14-9

greeting settings14-9

handling deleted messages14-8

licenses14-2

live reply14-8

maximum message length14-8

messages settings14-8

overview14-1

predefined14-1

profile settings14-3

reassigning subscribers14-3

restriction table settings14-10, 25-1

subscriber settings14-4

system access settings14-5

cleanup interval, logger data files26-1, 26-2

codecs, list of supported28-5

comma delimited files, report format26-2

configuration settings28-2

contacts, system settings28-6

conversation, choosing6-2

conversation, optional13-6, 17-8

conversation, standard13-6, 17-8

conversation settings

specifying for individual subscribers17-8

specifying for subscribers6-1

specifying for subscriber templates13-6

CSV files

column headers used by Import utility15-9

correcting import errors15-18

preparing for Import utility15-7

report format26-2

D

data types in Cisco Unity Administrator3-1

defaults

call handlers21-1

class of service14-1

configuration settings28-2

Direct Calls call routing table rules24-1

Forwarded Calls call routing table rules24-1

phone and text-to-speech languages11-2

public distribution lists18-1

restriction tables25-1

schedule28-8

subscriber accounts5-1

subscriber template13-1

deleted messages, class of service settings14-8

Delete icon3-3

deleting

class of service14-2

distribution list owner16-1

subscriber accounts16-1

delivery options settings, AMIS27-15

diagnostic traces, access to14-5

dialing domains, directory handler searches22-4

Dialogic codecs28-5

Direct Calls call routing table settings24-4

directory assistance22-1

directory handler

caller input settings22-7

expanding searches with Digital Networking22-5

match list options settings22-7

overview22-1

profile settings22-3

search options settings22-4

distribution lists

All Subscribers18-1

creating18-2

creating private lists17-7

default lists18-1

deleting owner16-1

importing from Exchange18-2

member settings18-4

profile settings18-3

report26-5

subscriber template settings13-17

System Event Messages18-2

Unaddressed Messages18-1

Distribution Lists report26-5

E

EAdministrator account5-1

enabling warning tone for end of recording28-19

end-user documentation8-1

enhanced phone security

class of service10-1

overview10-1

Event Log report26-9

Event Notification utility

notification types9-6

overview9-6

recording a voice notification9-8

setting up9-7

SMTP notifications9-8

Example Administrator

account5-1

message handling5-5, 9-14

Example Interview

about5-5, 9-14

responsibility for screening5-5, 9-14

Example Subscriber account5-2

Exchange

alias generation15-8, 15-9

importing distribution lists18-2

importing users15-19

mailboxes, correcting import errors15-17

mailboxes, deleting accounts16-1

mailboxes, moving subscriber mailboxes9-22

mailboxes, moving Unity Messaging System, UAmis, and UOmni mailboxes9-25

Optimizer15-24

exiting the Cisco Unity Administrator2-3

extensions, primary vs. alternate17-24

F

Failed Login report26-5

failover

overview9-27

voice messaging functions during9-27

fax

class of service settings12-1

delivery and restriction tables25-1

integration steps12-2

overview12-1

sending and receiving via e-mail12-2

server integration architecture12-1

features, Cisco Unity1-1

feature settings14-9

Find icon3-3

Forwarded Calls call routing table settings24-4

full mailbox check feature, enabling5-2

G

G.711 codec28-5

G.729a codec28-5

gateways

fax12-1

SMTP9-8

glossary29-1

Goodbye call handler21-2

GrantUnityAccess utility2-11

greetings

call handler settings21-10

class of service settings14-9

recording3-5, 6-6

subscriber settings17-12

subscriber template settings13-11

GUI access, account lockout policy28-11

GUI languages

changing11-3

overview11-1

system settings28-7

H

holiday settings28-10

I

icons, in Cisco Unity Administrator3-3

identified subscriber messaging, setting up28-2

IIS, configuring for Anonymous Authentication2-8

install account5-1

Integrated Windows authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-6

interview handlers

creating23-1

Example Interview23-1

profile settings23-2

questions settings23-3

IP integration settings28-15, 28-16

ISM (Identified Subscriber Messaging)28-2

L

languages

changing GUI language11-3

changing phone language11-2

installing text-to-speech11-1

overview11-1

legacy phony system integration settings28-17

licenses

assigning feature access to subscribers14-9

Cisco Unity Inbox14-9

counts, for class of service14-9

counts, for used and unused9-4

language11-1

Status Monitor, using to view status9-4

text to speech14-9

ViewMail for Microsoft Outlook14-9

Visual Messaging Interface (VMI)14-9

live reply14-8

locations

addressing option settings27-5

profile settings for delivery locations27-9

profile settings for primary location27-2

logger data files26-1, 26-2

M

mailboxes, moving in Exchange9-22, 9-25

mailbox storage limits5-2, 9-5, 9-9

match list options settings22-7

maximum message length, class of service settings14-8

Media Master control bar3-5, 6-6

member settings, public distribution lists18-4

message notifications

cascading17-19

chaining17-19

subscriber settings17-18

subscriber template settings13-18

text messages17-20

messages

addressing in spelling vs. number modes6-5, 8-3

call handler settings21-13

class of service settings14-8

delivery and restriction tables25-1

identified subscriber messaging, setting up28-2

subscriber settings17-16

subscriber template settings13-15

undeliverable5-4, 9-14

without a specific recipient5-4, 9-13

microphones, using for recording7-9

monitoring tools, Status Monitor9-4

Mu-Law codec28-5

N

names, recording3-5, 6-6

navigation in Cisco Unity Administrator3-2

NDRs5-2, 9-26, 18-1

network settings

AMIS delivery options27-15

AMIS schedule27-16

Bridge options27-16, 27-17

delivery locations profile27-10

overview27-1

primary location addressing option27-5

primary location profile27-2

nondelivery receipts5-2, 9-26, 18-1

notifications

Event Notification utility9-6

importing pager information15-8

messages17-18

NTLM authentication2-4

O

one key dialing20-2

online Help

accessing3-2

Field Help icon3-3

Online Documentation icon3-3

Opening Greeting

call handler overview21-2

routing to interview handlers23-1

Operator call handler

overview21-2

responsibility for screening5-5, 9-14

operators, training8-4

Optimizer, Exchange15-24

Optional Conversation 16-2

orientation

operators8-4

subscribers8-1

Outcall Billing report26-7

Outlook, installing7-3

P

passwords

Example Administrator5-1

Example Subscriber5-2

security policy for accessing Cisco Unity by phone19-1

security policy for GUI access28-11

subscriber settings17-6

subscriber template settings13-5

PBX integration settings28-17

PCA. See Cisco Personal Communications Assistant

pcAnywhere

remote administration9-21

setting up remote access9-18

phone access, account lockout policy19-2

phone languages

changing11-2

overview11-1

system settings28-6

phone menu card8-1

phone password settings19-1

playback speakers for subscribers7-9

Port Usage report26-9

primary server, failover9-27

private lists, creating17-7

procedures

accessing subscriber accounts created on another Cisco Unity server2-4

adding a routing rule to provide access to the Cisco Unity Greetings Administrator21-4

alternate extensions, adding17-24

alternate extensions, modifying or deleting17-25

browsing to the Cisco Unity Administrator on another server2-4

call handler, creating21-3

call handler, modifying21-3

call routing rule, creating22-2, 24-3

call routing rule, modifying22-3, 24-4

cascading message notification, setting up17-20

chaining message notification, setting up17-19

changing call handler greetings by phone21-5

Cisco Unity Administrator, accessing2-2

Cisco Unity Administrator, accessing remotely2-2

Cisco Unity Administrator, exiting2-3

Cisco Unity subscribers, creating with the Import utility15-16

class of service, creating14-2

class of service, modifying14-3

Configuring IIS so that the Cisco Unity Administrator uses Anonymous authentication2-8

CSV file, preparing to import Internet subscribers15-15

CSV file, preparing to import regular subscribers15-15

CSV file import errors, correcting15-18

distributing the root certificate to the trusted root store4-5

enabling warning tone for end of recording28-19

enhanced phone security, disabling10-3

enhanced phone security, setting up10-2

event notification, adding9-7

Exchange mailboxes, forcing Cisco Unity to log out of9-23

Exchange Optimizer, running on the Cisco Unity server15-24

Exchange Optimizer, running with Exchange 5.59-24

Exchange user, importing15-19

Field Help, displaying3-3

file transfers, performing9-20

holidays, identifying days as28-10

holidays, modifying28-10

importing from Exchange errors, correcting15-17

interview handler, creating23-2

interview handler, modifying23-2

message waiting indicators, deleting or modifying17-16

message waiting indicators, enabling17-16

moving the UAmis mailbox9-26

moving the Unity Messaging System mailbox9-25

moving the UOmni mailbox9-26

Online Documentation, displaying3-3

pcAnywhere, ending a remote session9-21

pcAnywhere, setting up on a remote computer9-21

pcAnywhere, starting a remote session9-21

phone language settings, changing for Cisco Unity components11-3

phone language settings, changing in subscriber accounts11-3

public distribution list, creating18-2

public distribution list, modifying18-3

records, adding3-5

records, deleting a subscriber16-2

records, finding3-4

report, printing26-3

report, viewing26-3

report status, viewing26-3

restriction table, creating25-4

restriction table, modifying25-4

schedule, creating28-8

schedule, modifying an existing28-9

schedule, specifying default28-9

servers, synchronizing9-24

setting up call handler greetings to be changed by phone21-4

setting up Cisco Unity to use SSL4-2

SMTP message notification, setting up9-8

Status Monitor, accessing9-4

Status Monitor, accessing remotely9-4

subscriber, adding15-19

subscriber mailboxes, using Exchange 5.5 to move9-24

subscriber records, finding3-4

subscribers, adding to a class of service14-3

subscribers, adding to or removing from a public distribution list18-4

subscribers, reassigning to a class of service14-3

subscriber template, creating13-2

subscriber template, modifying13-2

voice mail notification, setting up9-8

Windows Terminal Client install disks, creating9-19

Windows Terminal Services, ending a remote session9-20

Windows Terminal Services, starting a remote session9-19

Windows Terminal Services Client, setting up on a remote computer9-19

profile settings

call handler21-5

class of service14-3

delivery locations27-9

directory handler22-3

interview handler23-2

primary location27-2

public distribution list18-3

subscriber template13-3

public distribution lists

All Subscribers18-1

class of service access settings14-5

creating18-2

default lists18-1

deleting owner16-1

Distribution Lists report26-5

importing from Exchange18-2

member settings18-4

profile settings18-3

subscriber template settings13-17

System Event Messages18-2

Unaddressed Messages18-1

Q

question settings, interview handler23-3

quick reference card8-1

R

recording

enabling warning tone for end of recording28-19

microphones for subscribers7-9

system settings28-4

records

adding3-4

finding3-4

saving3-4

remote access9-18

reports

about data26-2

access to14-5, 26-3

Administrative Access Activity report26-8

AMIS In Traffic report26-13

AMIS Out Traffic report26-12

Call Handler Traffic report26-11

Distribution Lists report26-5

Event Log report26-9

Failed Login report26-5

format26-2

generating26-2

log-based26-1, 26-2

Outcall Billing report26-7

Port Usage report26-9

snapshot26-2

Storage Usage report26-6

Subscriber Message Activity report26-4

Subscriber Message Store Status9-5

Subscribers report26-4

System Configuration report26-10

Transfer Call Billing report26-7

Unresolved References report26-11

restarting, Cisco Unity serverA-2

restriction tables

class of service access settings14-5

class of service settings14-10

creating25-3

examples and discussion25-2

predefined25-1

settings25-4

routing rules

adding22-2, 24-3

providing access to the Cisco Unity Greetings Administrator21-4

RSA SecurID10-1

Run icon3-3

S

Save icon3-3

saving data3-4

schedules

AMIS settings27-16

class of service access settings14-5

default28-8

effect on call routing rules24-2

system settings28-8

secondary server, failover9-27

secure logon10-1

security

account lockout policy for GUI access28-11

account lockout policy for phone access19-2

account policy for phone access19-1

account settings for subscriber template13-5

password policy for GUI access28-11

password policy for phone access19-1

subscriber passwords13-5

server, failover9-27

shutting down Cisco UnityA-2

SIP integration settings28-16

SMTP gateway9-8

software versions, system settings28-4

speakers, using for playback7-9

SSL4-1

starting Cisco UnityA-3

Status Monitor

access to14-5

authentication9-4

logging on to9-4

overview9-4

URL9-4

Storage Usage report26-6

subscriber accounts, deleting16-1

subscriber documentation8-1

subscriber mailboxes, managing9-5

Subscriber Message Activity report26-4

subscribers

account settings17-5

adding multiple subscribers15-24

adding by using the Cisco Unity Administrator15-18

alternate extension settings17-24

caller input settings17-14

call transfer settings17-10

class of service14-1

class of service access settings14-5

class of service settings14-4

conversation settings17-8

creating accounts15-1

creating by using the Cisco Unity Bulk Import wizard15-5

customizing conversation settings6-1

default accounts5-1

deleting accounts16-1

greetings settings17-12

hiding15-25

identified subscriber messaging, setting up28-2

importing Exchange users15-19

mailboxes, moving9-22

maximum greeting length14-9

message notification settings17-18

message settings17-16

password settings17-6

preparing to create15-2

private list settings17-7

profile settings17-1

recording names and greetings3-5, 6-6

secure logons10-1

settings overview17-1

settings subscribers can change8-2

templates13-1

training8-1

unlocking accounts17-5

Subscribers report26-4

subscriber templates

account settings13-5

caller input settings13-13

call transfer settings13-9

conversation settings13-6

creating13-1

defaults13-1

distribution list settings13-17

greetings settings13-11

message notification settings13-18

message settings13-15

password settings13-5

profile settings13-3

settings overview13-1

SysCheck utility26-11

system access settings14-5

System Configuration report26-10

System Event Messages public distribution list18-2

system security10-1

system settings

configuration settings28-2

contacts28-6

enabling warning tone for end of recording28-19

GUI language settings28-7

holiday settings28-10

overview28-1

phone language settings28-6

recording settings28-4

schedule settings28-8

software versions28-4

voice port settings28-13

T

telephone user interface6-1, 13-6, 17-8

templates, subscriber

account settings13-5

caller input settings13-13

call transfer settings13-9

conversation settings13-6

creating13-1

defaults13-1

distribution list settings13-17

greetings settings13-11

message notification settings13-18

message settings13-15

password settings13-5

profile settings13-3

settings overview13-1

Text to Speech

e-mail licenses14-9

fax settings12-1

languages11-1

setting default28-6

Tools Depot

Bulk Edit15-23, 17-1, 21-2

Bulk Logout9-22

Message Store Manager9-5

traditional phone system integration settings28-17

training

operators8-4

subscribers8-1

Transfer Call Billing report26-7

transfer settings, call handler21-7

TRAP7-10

TUI6-1, 13-6, 17-8

U

UAmis mailboxes, moving9-26

UMR9-28

Unaddressed Messages public distribution list

overview18-1

responsibility for screening5-4, 9-14

undeliverable messages5-4, 9-14

unidentified callers, defined24-1

Unity Messaging Repository (UMR)9-28

Unity Messaging System mailboxes, moving9-25

Unresolved References report26-11

UOmni mailboxes, moving9-26

URL

Cisco Personal Communications Assistant8-1

Cisco Unity Assistant8-1

Cisco Unity Inbox8-1

Status Monitor9-4

user guide8-1

utilities

Bulk Edit15-23, 17-1, 21-2

Bulk Logout9-22

Event Notification9-6

GrantUnityAccess2-11

Message Store Manager9-5

utilities, continued

SysCheck26-11

V

ViewMail for Microsoft Outlook

installing7-3

licenses14-9

Virtual Private Network (VPN)

remote access9-18

setting up remote administration9-22

Visual Messaging Interface (VMI)

licenses14-9

message notification17-20

Visual Messaging Interface (VMI). See Cisco Unity Inbox

voice messaging functions and failover9-27

voice port settings28-13

W

warning tone for end of recording, enabling28-19

Windows Event Viewer26-9

Windows NT Challenge/Response authentication2-4

Windows Terminal Services, setting up remote administration9-19

wizards, Bulk Import15-5