Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(1)
Index

Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone16-2

security policy for GUI access24-11

account policy

account lockout settings for GUI access24-11

account lockout settings for phone access16-2

overview for phone access16-1

password settings for GUI access24-11

phone password settings16-1

accounts

Cisco Unity Admin, installing4-1

Cisco Unity Messaging System4-2

deleting13-1

Example Administrator4-1

Example Subscriber4-2

subscriber, creating12-1

account settings

subscriber14-4

subscriber template10-4

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon2-19

adding

alternate extensions14-23

call handlers18-3

call routing rules19-2, 21-3

classes of service11-3

distribution lists15-2

event notifications7-5

holidays24-10

interview handlers20-2

languages9-1

public distribution lists15-2

records2-20

restriction tables22-3

schedules24-9

subscribers, with Bulk Import wizard12-12

subscribers, with Cisco Unity Administrator12-14

subscribers to a class of service11-3

subscribers to a public distribution list15-4

subscriber templates10-2

Address Books

about24-7

adding24-7

importing from to create subscribers24-7

addressing

messages, spelling vs. number modes6-4

setting options for primary location23-3

administration account

limiting use of2-11

Using to log on to the Cisco Unity Administrator2-11

administrative rights, granting2-15

administrator accounts4-1

Advanced Settings tool

activating Optional Conversation 110-8

enabling warning tone for end of recording24-19

reactivating standard conversation10-8

All Subscribers public distribution list15-1

alternate extensions14-23

Anonymous authentication

advantages and disadvantages of2-5

How it works with the Cisco Unity Administrator2-7

authentication

how it works with Cisco Personal Communications Assistant5-3

Integrated Windows authentication2-5

method for Cisco Unity Administrator2-5

overview for Cisco Personal Communications Assistant5-3

overview for Cisco Unity administrator2-5

automated attendant6-5

B

billing ID10-4

browser language9-3

Bulk Edit utility

modifying multiple call handlers18-2

modifying multiple subscribers12-16, 14-1

Bulk Import wizard

creating subscribers12-5

errors, correcting12-13

overview12-5

Bulk Logout utility7-15

C

caller input settings

call handler18-12

directory handler19-7

subscriber14-14

subscriber template10-13

call handler greetings, changing by phone18-8, 18-10, 18-11

call handlers

automated attendant18-1

caller input settings18-12

class of service access settings11-5

deleting owner13-1

Good-bye18-2

greetings settings18-8

messages settings18-13

names, recording2-21

Opening Greeting18-2

Operator18-2

orphans, avoiding13-1

predefined18-1

profile settings18-3

settings overview18-1

transfer settings18-4

call management

creating a map17-2

planning17-2

tools overview17-1

CallManager integration settings24-15

call routing

call management map17-2

using one key dialing17-2

call routing rules

adding19-2, 21-3

settings21-4

call routing tables

class of service access settings11-5

Direct Calls21-1

Forwarded Calls21-1

overview21-1

call transfer settings

class of service11-8

restriction table22-1

rules18-5

subscriber14-10

subscriber template10-9

circuit-switched integration settings24-17

Cisco Personal Communications Assistant

about

browser settings5-5

specifying a browser language9-3

URL6-2

Cisco Unity

about1-1

administrator accounts4-1

features1-1

shutting down2-24

starting2-24

Status Monitor7-3

Cisco Unity Admin account4-1

Cisco Unity Administrator

accessing on networked servers2-3

access to11-5

account(s) for accessing2-11

accounts used to access2-11

adding records2-20

best practices for accounts used to access2-12

creating subscribers12-14

finding records2-20

icons2-19

limit to simultaneous access2-2

logging off2-3

logging on2-2

logging on and exiting2-1

saving data2-19

security concerns2-2, 2-11

specifying a browser language9-3

Cisco Unity Assistant

about

browser settings5-5

settings subscribers can change6-2

specifying a browser language9-3

URL6-2

Cisco Unity Greetings Administrator18-8, 18-10, 18-11

Cisco Unity Inbox

browser settings5-5

licenses11-10

message notification14-20

specifying a browser language9-3

URL6-2

Cisco Unity Messaging System account4-2

class of service

call transfer settings11-8

deleting11-2

effect on subscribers11-1

enhanced phone security8-1

feature settings11-10

greeting settings11-10

licenses11-2

live reply11-9

maximum message length11-9

messages settings11-9

overview11-1

predefined11-1

profile settings11-4

reassigning subscribers11-3

restriction table settings11-11, 22-1

subscriber settings11-4

system access settings11-5

codecs, list of supported24-4

configuration settings24-2

contacts, system settings24-5

conversation, optional10-5

conversation, standard10-5

conversation settings

subscriber14-7

subscriber template10-5

CSV files

column headers used by Import utility12-7

correcting import errors12-13

preparing for Import utility12-5

D

data types in Cisco Unity Administrator2-17

defaults

call handlers18-1

class of service11-1

configuration settings24-2

Direct Calls call routing table rules21-1

Forwarded Calls call routing table rules21-1

phone and text-to-speech languages9-2

public distribution lists15-1

restriction tables22-1

schedule24-9

subscriber accounts4-1

subscriber template10-1

Delete icon2-19

deleting

class of service11-2

distribution list owner13-1

subscriber accounts13-1

diagnostic traces, access to11-5

dialing domains, directory handler searches19-5

Dialogic codecs24-4

Direct Calls call routing table settings21-4

directory assistance19-1

directory handler

caller input settings19-7

expanding searches with Digital Networking19-5

match list options settings19-7

overview19-1

profile settings19-4

search options settings19-5

distribution lists

All Subscribers15-1

creating15-2

creating private lists14-6

default lists15-1

deleting owner13-1

importing from Domino15-2

member settings15-3

profile settings15-3

subscriber template settings10-16

System Event Messages15-1

Unaddressed Messages15-1

Domino, importing distribution lists15-2

E

EAdministrator account4-1

enabling warning tone for end of recording24-18

end-user documentation6-1

enhanced phone security

class of service8-1

overview8-1

Event Notification utility

notification types7-5

overview7-4

recording a voice notification7-6

setting up7-5

SMTP notifications7-6

Example Administrator

account4-1

message handling4-3, 7-9

Example Interview

about4-3, 7-9

responsibility for screening4-3, 7-9

Example Subscriber account4-2

exiting the Cisco Unity Administrator2-3

extensions, primary vs. alternate14-23

F

features, Cisco Unity1-1

feature settings11-10

Find icon2-19

Forwarded Calls call routing table settings21-4

full mailboxes, how Cisco Unity handles4-2

G

G.711 codec24-4

G.729a codec24-4

gateway, SMTP7-6

glossary25-1

Good-bye call handler18-2

GrantUnityAccess utility2-15

greetings

call handler settings18-8

class of service settings11-10

recording2-21

subscriber settings14-12

subscriber template settings10-11

GUI access, account lockout policy24-11

GUI languages

changing9-3

overview9-1

system settings24-6

H

holiday settings24-10

I

icons, in Cisco Unity Administrator2-19

identified subscriber messaging, setting up24-2

IIS, Configuring for Anonymous Authentication2-9

install account4-1

Integrated Windows authentication

advantages and disadvantages of2-5

How it works with the Cisco Unity Administrator2-7

interview handlers

creating20-1

Example Interview20-1

profile settings20-2

questions settings20-4

IP integration settings24-15, 24-16

ISM (Identified Subscriber Messaging)24-2

L

languages

changing GUI language9-3

changing phone language9-2

installing text-to-speech9-1

overview9-1

subscriber conversation settings14-7

subscriber template settings10-5

legacy phony system integration settings24-17

licenses

assigning feature access to subscribers11-10

Cisco Unity Inbox11-10

counts, for class of service11-10

counts, for used and unused7-3

language9-1

Status Monitor, using to view status7-3

text-to-speech11-10

ViewMail for Lotus Notes11-10

Visual Messaging Interface (VMI)11-10

live reply11-9

locations

addressing option settings23-3

profile settings for primary location23-2

M

match list options settings19-7

maximum message length, class of service settings11-9

Media Master control bar2-21

member settings, public distribution lists15-3

message notifications

cascading14-19

chaining14-19

subscriber settings14-18

subscriber template settings10-17

text messages14-20

messages

addressing in spelling vs. number modes6-4

call handler settings18-13

class of service settings11-9

delivery and restriction tables22-1

identified subscriber messaging, setting up24-2

subscriber settings14-15

subscriber template settings10-14

undeliverable4-3, 7-8

without a specific recipient4-3, 7-8

microphones, using for recording5-6

monitoring tools, Status Monitor7-3

Mu-Law codec24-4

N

names, recording2-21

navigation in Cisco Unity Administrator2-18

NDRs4-2, 15-1

network settings

delivery locations profile23-5

overview23-1

primary location addressing option23-3

primary location profile23-2

nondelivery receipts4-2, 15-1

notifications

Event Notification utility7-4

importing pager information12-6

messages14-18

NTLM authentication2-5

O

one key dialing17-2

online Help

accessing2-18

Field Help icon2-19

Online Documentation icon2-19

Opening Greeting

call handler overview18-2

routing to interview handlers20-1

Operator call handler

overview18-2

responsibility for screening4-3, 7-9

operators, training6-5

Optional Conversation 110-8

orientation

operators6-5

subscribers6-1

P

passwords

security policy for accessing Cisco Unity by phone16-1

security policy for GUI access24-11

subscriber settings14-5

subscriber template settings10-4

PBX integration settings24-17

PCA. See Cisco Personal Communications Assistant

pcAnywhere

remote administration7-14

setting up remote access7-11

phone access, account lockout policy16-2

phone languages

changing9-2

overview9-1

system settings24-5

phone menu card6-1

phone password settings16-1

playback, speakers for subscribers5-6

private lists, creating14-6

profile settings

call handler18-3

class of service11-4

directory handler19-4

interview handler20-2

primary location23-2

public distribution list15-3

subscriber template10-3

public distribution lists

All Subscribers15-1

class of service access settings11-5

creating15-2

default lists15-1

deleting owner13-1

importing from Domino15-2

member settings15-3

profile settings15-3

subscriber template settings10-16

System Event Messages15-1

Unaddressed Messages15-1

Q

question settings, interview handler20-4

quick reference card6-1

R

recording

enabling warning tone for end of recording24-18, 24-19

microphones for subscribers5-6

system settings24-4

records

adding2-20

finding2-20

saving2-19

remote access7-11

restarting, Cisco Unity server2-24

restriction tables

class of service access settings11-5

class of service settings11-11

creating22-3

examples and discussion22-2

predefined22-1

settings22-4

routing rules

adding19-2, 21-3

providing access to the Cisco Unity Greetings Administrator18-10

RSA SecurID8-1

S

Save icon2-19

saving data2-19

schedules

class of service access settings11-5

default24-9

effect on call routing rules21-2

system settings24-9

secure logon8-1

security

account lockout policy for GUI access24-11

account lockout policy for phone access16-2

account policy for phone access16-1

account settings for subscriber template10-4

password policy for GUI access24-11

password policy for phone access16-1

subscriber passwords10-4

shutting down Cisco Unity2-24

SIP integration settings24-16

SMTP gateway7-6

software versions, system settings24-4

speakers, using for playback5-6

SSL3-1

starting Cisco Unity2-24

Status Monitor

access to11-5

authentication7-3

logging on to7-3

overview7-3

URL7-3

subscriber accounts, deleting13-1

subscriber documentation6-1

subscribers

account settings14-4

adding using the Cisco Unity Administrator12-14

alternate extension settings14-23

caller input settings14-14

call transfer settings14-10

class of service11-1

class of service access settings11-5

class of service settings11-4

conversation settings14-7

creating accounts12-1

creating using the Cisco Unity Bulk Import wizard12-5

default accounts4-1

deleting accounts13-1

greetings settings14-12

identified subscriber messaging, setting up24-2

importing Domino users12-14

mailboxes, moving7-15

maximum greeting length11-10

message notification settings14-18

message settings14-15

password settings14-5

preparing to create12-2

private list settings14-6

profile settings14-2

recording names and greetings2-21

secure logons8-1

settings overview14-1

settings subscribers can change6-2

templates10-1

training6-1

unlocking accounts14-4

subscriber templates

account settings10-4

caller input settings10-13

call transfer settings10-9

conversation settings10-5

creating10-1

defaults10-1

distribution list settings10-16

greetings settings10-11

message notification settings10-17

message settings10-14

password settings10-4

profile settings10-3

settings overview10-1

system access settings11-5

system event messages distribution list, maintenance responsibilities7-9

System Event Messages public distribution list15-1

system security8-1

system settings

configuration settings24-2

contacts24-5

enabling warning tone for end of recording24-18

GUI language settings24-6

holiday settings24-10

overview24-1

phone language settings24-5

recording settings24-4

schedule settings24-9

software versions24-4

voice port settings24-14

T

telephone user interface10-5

templates, subscriber

account settings10-4

caller input settings10-13

call transfer settings10-9

conversation settings10-5

creating10-1

defaults10-1

distribution list settings10-16

greetings settings10-11

message notification settings10-17

message settings10-14

password settings10-4

profile settings10-3

settings overview10-1

text-to-speech

e-mail licenses11-10

languages9-1, 10-5

setting default24-5

Tools Depot

Bulk Edit12-16, 14-1, 18-2

Bulk Logout7-15

traditional phone system integration settings24-17

training

operators6-5

subscribers6-1

transfer settings, call handler18-4

TRaP5-7

TUI10-5

U

Unaddressed Messages public distribution list

overview15-1

responsibility for screening4-3, 7-8

undeliverable messages4-3, 7-8

unidentified callers, defined21-1

Unity Messaging System mailboxes, moving7-15

URL

Cisco Personal Communications Assistant6-2

Cisco Unity Assistant6-2

Cisco Unity Inbox6-2

Status Monitor7-3

user guide6-1

utilities

Bulk Edit12-16, 14-1, 18-2

Bulk Logout7-15

Event Notification7-4

GrantUnityAccess2-15

V

ViewMail for Lotus Notes, licenses11-10

Virtual Private Network (VPN)

remote access7-11

setting up remote administration7-14

Visual Messaging Interface (VMI)

licenses11-10

message notification14-20

voice port settings24-14

W

warning tone for end of recording, enabling24-18, 24-19

Windows NT Challenge/Response authentication2-5

Windows Terminal Services, setting up remote administration7-11

wizards, Bulk Import12-5