Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
account lockouts
security policy for accessing Cisco Unity by phone16-2
security policy for GUI access24-11
account policy
account lockout settings for GUI access24-11
account lockout settings for phone access16-2
overview for phone access16-1
password settings for GUI access24-11
phone password settings16-1
accounts
Cisco Unity Admin, installing4-1
Cisco Unity Messaging System4-2
deleting13-1
Example Administrator4-1
Example Subscriber4-2
subscriber, creating12-1
account settings
subscriber14-4
subscriber template10-4
ActiveAssistant (AA). See Cisco Unity Assistant
Add icon2-19
adding
alternate extensions14-23
call handlers18-3
call routing rules19-2, 21-3
classes of service11-3
distribution lists15-2
event notifications7-5
holidays24-10
interview handlers20-2
languages9-1
public distribution lists15-2
records2-20
restriction tables22-3
schedules24-9
subscribers, with Bulk Import wizard12-12
subscribers, with Cisco Unity Administrator12-14
subscribers to a class of service11-3
subscribers to a public distribution list15-4
subscriber templates10-2
Address Books
about24-7
adding24-7
importing from to create subscribers24-7
addressing
messages, spelling vs. number modes6-4
setting options for primary location23-3
administration account
limiting use of2-11
Using to log on to the Cisco Unity Administrator2-11
administrative rights, granting2-15
administrator accounts4-1
Advanced Settings tool
activating Optional Conversation 110-8
enabling warning tone for end of recording24-19
reactivating standard conversation10-8
All Subscribers public distribution list15-1
alternate extensions14-23
Anonymous authentication
advantages and disadvantages of2-5
How it works with the Cisco Unity Administrator2-7
authentication
how it works with Cisco Personal Communications Assistant5-3
Integrated Windows authentication2-5
method for Cisco Unity Administrator2-5
overview for Cisco Personal Communications Assistant5-3
overview for Cisco Unity administrator2-5
automated attendant6-5
B
billing ID10-4
browser language9-3
Bulk Edit utility
modifying multiple call handlers18-2
modifying multiple subscribers12-16, 14-1
Bulk Import wizard
creating subscribers12-5
errors, correcting12-13
overview12-5
Bulk Logout utility7-15
C
caller input settings
call handler18-12
directory handler19-7
subscriber14-14
subscriber template10-13
call handler greetings, changing by phone18-8, 18-10, 18-11
call handlers
automated attendant18-1
caller input settings18-12
class of service access settings11-5
deleting owner13-1
Good-bye18-2
greetings settings18-8
messages settings18-13
names, recording2-21
Opening Greeting18-2
Operator18-2
orphans, avoiding13-1
predefined18-1
profile settings18-3
settings overview18-1
transfer settings18-4
call management
creating a map17-2
planning17-2
tools overview17-1
CallManager integration settings24-15
call routing
call management map17-2
using one key dialing17-2
call routing rules
adding19-2, 21-3
settings21-4
call routing tables
class of service access settings11-5
Direct Calls21-1
Forwarded Calls21-1
overview21-1
call transfer settings
class of service11-8
restriction table22-1
rules18-5
subscriber14-10
subscriber template10-9
circuit-switched integration settings24-17
Cisco Personal Communications Assistant
about
browser settings5-5
specifying a browser language9-3
URL6-2
Cisco Unity
about1-1
administrator accounts4-1
features1-1
shutting down2-24
starting2-24
Status Monitor7-3
Cisco Unity Admin account4-1
Cisco Unity Administrator
accessing on networked servers2-3
access to11-5
account(s) for accessing2-11
accounts used to access2-11
adding records2-20
best practices for accounts used to access2-12
creating subscribers12-14
finding records2-20
icons2-19
limit to simultaneous access2-2
logging off2-3
logging on2-2
logging on and exiting2-1
saving data2-19
security concerns2-2, 2-11
specifying a browser language9-3
Cisco Unity Assistant
about
browser settings5-5
settings subscribers can change6-2
specifying a browser language9-3
URL6-2
Cisco Unity Greetings Administrator18-8, 18-10, 18-11
Cisco Unity Inbox
browser settings5-5
licenses11-10
message notification14-20
specifying a browser language9-3
URL6-2
Cisco Unity Messaging System account4-2
class of service
call transfer settings11-8
deleting11-2
effect on subscribers11-1
enhanced phone security8-1
feature settings11-10
greeting settings11-10
licenses11-2
live reply11-9
maximum message length11-9
messages settings11-9
overview11-1
predefined11-1
profile settings11-4
reassigning subscribers11-3
restriction table settings11-11, 22-1
subscriber settings11-4
system access settings11-5
codecs, list of supported24-4
configuration settings24-2
contacts, system settings24-5
conversation, optional10-5
conversation, standard10-5
conversation settings
subscriber14-7
subscriber template10-5
CSV files
column headers used by Import utility12-7
correcting import errors12-13
preparing for Import utility12-5
D
data types in Cisco Unity Administrator2-17
defaults
call handlers18-1
class of service11-1
configuration settings24-2
Direct Calls call routing table rules21-1
Forwarded Calls call routing table rules21-1
phone and text-to-speech languages9-2
public distribution lists15-1
restriction tables22-1
schedule24-9
subscriber accounts4-1
subscriber template10-1
Delete icon2-19
deleting
class of service11-2
distribution list owner13-1
subscriber accounts13-1
diagnostic traces, access to11-5
dialing domains, directory handler searches19-5
Dialogic codecs24-4
Direct Calls call routing table settings21-4
directory assistance19-1
directory handler
caller input settings19-7
expanding searches with Digital Networking19-5
match list options settings19-7
overview19-1
profile settings19-4
search options settings19-5
distribution lists
All Subscribers15-1
creating15-2
creating private lists14-6
default lists15-1
deleting owner13-1
importing from Domino15-2
member settings15-3
profile settings15-3
subscriber template settings10-16
System Event Messages15-1
Unaddressed Messages15-1
Domino, importing distribution lists15-2
E
EAdministrator account4-1
enabling warning tone for end of recording24-18
end-user documentation6-1
enhanced phone security
class of service8-1
overview8-1
Event Notification utility
notification types7-5
overview7-4
recording a voice notification7-6
setting up7-5
SMTP notifications7-6
Example Administrator
account4-1
message handling4-3, 7-9
Example Interview
about4-3, 7-9
responsibility for screening4-3, 7-9
Example Subscriber account4-2
exiting the Cisco Unity Administrator2-3
extensions, primary vs. alternate14-23
F
features, Cisco Unity1-1
feature settings11-10
Find icon2-19
Forwarded Calls call routing table settings21-4
full mailboxes, how Cisco Unity handles4-2
G
G.711 codec24-4
G.729a codec24-4
gateway, SMTP7-6
glossary25-1
Good-bye call handler18-2
GrantUnityAccess utility2-15
greetings
call handler settings18-8
class of service settings11-10
recording2-21
subscriber settings14-12
subscriber template settings10-11
GUI access, account lockout policy24-11
GUI languages
changing9-3
overview9-1
system settings24-6
H
holiday settings24-10
I
icons, in Cisco Unity Administrator2-19
identified subscriber messaging, setting up24-2
IIS, Configuring for Anonymous Authentication2-9
install account4-1
Integrated Windows authentication
advantages and disadvantages of2-5
How it works with the Cisco Unity Administrator2-7
interview handlers
creating20-1
Example Interview20-1
profile settings20-2
questions settings20-4
IP integration settings24-15, 24-16
ISM (Identified Subscriber Messaging)24-2
L
languages
changing GUI language9-3
changing phone language9-2
installing text-to-speech9-1
overview9-1
subscriber conversation settings14-7
subscriber template settings10-5
legacy phony system integration settings24-17
licenses
assigning feature access to subscribers11-10
Cisco Unity Inbox11-10
counts, for class of service11-10
counts, for used and unused7-3
language9-1
Status Monitor, using to view status7-3
text-to-speech11-10
ViewMail for Lotus Notes11-10
Visual Messaging Interface (VMI)11-10
live reply11-9
locations
addressing option settings23-3
profile settings for primary location23-2
M
match list options settings19-7
maximum message length, class of service settings11-9
Media Master control bar2-21
member settings, public distribution lists15-3
message notifications
cascading14-19
chaining14-19
subscriber settings14-18
subscriber template settings10-17
text messages14-20
messages
addressing in spelling vs. number modes6-4
call handler settings18-13
class of service settings11-9
delivery and restriction tables22-1
identified subscriber messaging, setting up24-2
subscriber settings14-15
subscriber template settings10-14
undeliverable4-3, 7-8
without a specific recipient4-3, 7-8
microphones, using for recording5-6
monitoring tools, Status Monitor7-3
Mu-Law codec24-4
N
names, recording2-21
navigation in Cisco Unity Administrator2-18
NDRs4-2, 15-1
network settings
delivery locations profile23-5
overview23-1
primary location addressing option23-3
primary location profile23-2
nondelivery receipts4-2, 15-1
notifications
Event Notification utility7-4
importing pager information12-6
messages14-18
NTLM authentication2-5
O
one key dialing17-2
online Help
accessing2-18
Field Help icon2-19
Online Documentation icon2-19
Opening Greeting
call handler overview18-2
routing to interview handlers20-1
Operator call handler
overview18-2
responsibility for screening4-3, 7-9
operators, training6-5
Optional Conversation 110-8
orientation
operators6-5
subscribers6-1
P
passwords
security policy for accessing Cisco Unity by phone16-1
security policy for GUI access24-11
subscriber settings14-5
subscriber template settings10-4
PBX integration settings24-17
PCA. See Cisco Personal Communications Assistant
pcAnywhere
remote administration7-14
setting up remote access7-11
phone access, account lockout policy16-2
phone languages
changing9-2
overview9-1
system settings24-5
phone menu card6-1
phone password settings16-1
playback, speakers for subscribers5-6
private lists, creating14-6
profile settings
call handler18-3
class of service11-4
directory handler19-4
interview handler20-2
primary location23-2
public distribution list15-3
subscriber template10-3
public distribution lists
All Subscribers15-1
class of service access settings11-5
creating15-2
default lists15-1
deleting owner13-1
importing from Domino15-2
member settings15-3
profile settings15-3
subscriber template settings10-16
System Event Messages15-1
Unaddressed Messages15-1
Q
question settings, interview handler20-4
quick reference card6-1
R
recording
enabling warning tone for end of recording24-18, 24-19
microphones for subscribers5-6
system settings24-4
records
adding2-20
finding2-20
saving2-19
remote access7-11
restarting, Cisco Unity server2-24
restriction tables
class of service access settings11-5
class of service settings11-11
creating22-3
examples and discussion22-2
predefined22-1
settings22-4
routing rules
adding19-2, 21-3
providing access to the Cisco Unity Greetings Administrator18-10
RSA SecurID8-1
S
Save icon2-19
saving data2-19
schedules
class of service access settings11-5
default24-9
effect on call routing rules21-2
system settings24-9
secure logon8-1
security
account lockout policy for GUI access24-11
account lockout policy for phone access16-2
account policy for phone access16-1
account settings for subscriber template10-4
password policy for GUI access24-11
password policy for phone access16-1
subscriber passwords10-4
shutting down Cisco Unity2-24
SIP integration settings24-16
SMTP gateway7-6
software versions, system settings24-4
speakers, using for playback5-6
SSL3-1
starting Cisco Unity2-24
Status Monitor
access to11-5
authentication7-3
logging on to7-3
overview7-3
URL7-3
subscriber accounts, deleting13-1
subscriber documentation6-1
subscribers
account settings14-4
adding using the Cisco Unity Administrator12-14
alternate extension settings14-23
caller input settings14-14
call transfer settings14-10
class of service11-1
class of service access settings11-5
class of service settings11-4
conversation settings14-7
creating accounts12-1
creating using the Cisco Unity Bulk Import wizard12-5
default accounts4-1
deleting accounts13-1
greetings settings14-12
identified subscriber messaging, setting up24-2
importing Domino users12-14
mailboxes, moving7-15
maximum greeting length11-10
message notification settings14-18
message settings14-15
password settings14-5
preparing to create12-2
private list settings14-6
profile settings14-2
recording names and greetings2-21
secure logons8-1
settings overview14-1
settings subscribers can change6-2
templates10-1
training6-1
unlocking accounts14-4
subscriber templates
account settings10-4
caller input settings10-13
call transfer settings10-9
conversation settings10-5
creating10-1
defaults10-1
distribution list settings10-16
greetings settings10-11
message notification settings10-17
message settings10-14
password settings10-4
profile settings10-3
settings overview10-1
system access settings11-5
system event messages distribution list, maintenance responsibilities7-9
System Event Messages public distribution list15-1
system security8-1
system settings
configuration settings24-2
contacts24-5
enabling warning tone for end of recording24-18
GUI language settings24-6
holiday settings24-10
overview24-1
phone language settings24-5
recording settings24-4
schedule settings24-9
software versions24-4
voice port settings24-14
T
telephone user interface10-5
templates, subscriber
account settings10-4
caller input settings10-13
call transfer settings10-9
conversation settings10-5
creating10-1
defaults10-1
distribution list settings10-16
greetings settings10-11
message notification settings10-17
message settings10-14
password settings10-4
profile settings10-3
settings overview10-1
text-to-speech
e-mail licenses11-10
languages9-1, 10-5
setting default24-5
Tools Depot
Bulk Edit12-16, 14-1, 18-2
Bulk Logout7-15
traditional phone system integration settings24-17
training
operators6-5
subscribers6-1
transfer settings, call handler18-4
TRaP5-7
TUI10-5
U
Unaddressed Messages public distribution list
overview15-1
responsibility for screening4-3, 7-8
undeliverable messages4-3, 7-8
unidentified callers, defined21-1
Unity Messaging System mailboxes, moving7-15
URL
Cisco Personal Communications Assistant6-2
Cisco Unity Assistant6-2
Cisco Unity Inbox6-2
Status Monitor7-3
user guide6-1
utilities
Bulk Edit12-16, 14-1, 18-2
Bulk Logout7-15
Event Notification7-4
GrantUnityAccess2-15
V
ViewMail for Lotus Notes, licenses11-10
Virtual Private Network (VPN)
remote access7-11
setting up remote administration7-14
Visual Messaging Interface (VMI)
licenses11-10
message notification14-20
voice port settings24-14
W
warning tone for end of recording, enabling24-18, 24-19
Windows NT Challenge/Response authentication2-5
Windows Terminal Services, setting up remote administration7-11
wizards, Bulk Import12-5