Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(1) - Default Accounts and Message Handling [Cisco Unity]

Table Of Contents

Default Accounts and Message Handling

Overview: Default Accounts and Message Handling

Default Accounts

Message Handling

How Cisco Unity Handles Subscribers Whose Mailboxes Are Full

How Cisco Unity Handles Messages Without a Specific Recipient

Default Accounts and Message Handling

Overview: Default Accounts and Message Handling

Cisco Unity uses default accounts to provide example configurations for a subscriber and for an administrator, as well to provide an owner for default entities involved in message handling, such as call handlers, distribution lists, and classes of service.

See the following sections in this chapter for more information:

•Default Accounts

•Message Handling

Default Accounts

During the installation of Cisco Unity, the installer is asked to choose the account that will be used to administer Cisco Unity. The purpose of this account is to allow administrator access to the Cisco Unity Administrator for initial setup. (See the "About the Accounts that Can Be Used To Administer Cisco Unity" section on page 2-11 for more information on administrative accounts.)

In addition to the account used to access the Cisco Unity Administrator, the Cisco Unity creates several other default accounts and public distribution lists that you use when setting up the system. The Cisco Unity default accounts are detailed below. For a description of the default public distribution lists, see the "Message Handling" section and the "Subscriber Template Distribution Lists Settings" section on page 10-16.

Example Administrator

The Example Administrator account, which Cisco Unity creates during installation, demonstrates the properties of an administrator account, and serves as a default owner, message recipient, and member of the following Cisco Unity entities:

•Unaddressed Messages distribution list

•All Subscribers distribution list

•System Event Messages distribution list (by default the Example Administrator is the only member of this distribution list)

•Operator call handler (by default the Example Administrator is the only member of this distribution list)

•Opening Greeting call handler

•Good-Bye call handler

•Example Interview call handler

•Example Directory call handler

•Default Administrator Class of Service (by default the Example Administrator is the only account with this Class of Service)

The account short name is EAdmin. The default extension is 99999. The Example Administrator has a Domino Person document and a Windows domain account, but does not have a phone password (logging on to Cisco Unity by phone is not allowed for this account.)

The Example Administrator subscriber account can not be deleted from the Cisco Unity Administrator. In fact, the account includes the instructions "Do Not Delete" as part of the subscriber name. However, the account can be deleted if necessary, by using SQL and Exchange tools. For example, you might want to delete the account if the licensed subscriber limit has been reached, or the account is perceived to be a security hazard even with a strong password.

Do not delete the Example Administrator account until you have assigned the appropriate subscriber(s) or public distribution lists as message recipients or members (as appropriate) of the Cisco Unity entities with which the account is associated. For more information on the impact of deleting the Example Administrator account, see "Deleting Subscriber Accounts."

Unity Messaging System

The Unity Messaging System acts as a surrogate sender for messages from unidentified callers (external callers and any callers calling Cisco Unity from an internal extension that is not associated with a subscriber account, such as a conference room). Thus, subscriber messages from unidentified callers are identified as coming from the Unity Messaging System mailbox. This account also receives nondelivery receipts (NDRs) for voice messages that cannot be delivered, which it then forwards to the public distribution list called Unaddressed Messages.

The short name for this account is Unity_<servername>. The account cannot be seen in the Cisco Unity Administrator, but the account is created and the associated Domino Person document appears in the Domino Administrator. This account does not have a phone password (logging on to Cisco Unity by phone is not allowed for this account). The mailbox has the display name Unity Messaging System. (For information on moving the Unity Messaging System mailbox, see the "Moving the Unity Messaging System Mailbox" section on page 7-15.)

Example Subscriber

This account provides an example of typical subscriber settings; it is assigned to the default subscriber class of service. The account short name is ESubscriber. The default extension is 99990. You may delete this account at any time.

Message Handling

How Cisco Unity Handles Subscribers Whose Mailboxes Are Full

IBM Lotus Domino allows you to set database size quotas for user mail files. If a mail file exceeds its storage quota, a warning message is sent, and can be seen in the Misc Events view of Log.nsf. Even though a mail file has exceeded the storage quota, the router still delivers mail and the subscriber can still retrieve and send messages.

How Cisco Unity Handles Messages Without a Specific Recipient

In some situations, messages left in Cisco Unity are not associated with a specific recipient, and so they must be screened and routed to the appropriate subscriber or call handler. A subscriber should be assigned the responsibility of reviewing these messages frequently.

Such messages are left as follows:

Unaddressed Messages distribution list

Messages that cannot be delivered because the network or a server assigned to a subscriber goes down are forwarded to the Unaddressed Messages distribution list. By default, this distribution list contains the Example Administrator as its only member.

To route these messages properly, ensure that the Unaddressed Messages distribution list has at least one member (such as the operator) who will monitor the mailbox and handle messages that cannot be delivered. (When Cisco Unity is installed, the Example Administrator account is set as the only member of the Unaddressed Messages distribution list.) See the procedure, To add subscribers to the Unaddressed Messages distribution list, page 7-9.

For information on adding subscribers to Unaddressed Messages distribution list, see the "Forwarding Unaddressed Messages to the Appropriate Recipients" section on page 7-8. For information on public distribution lists, see the "Overview: Public Distribution Lists" section on page 15-1.

System Event Messages distribution list

Messages sent from the Event Notification Utility are forwarded to the System Event Messages distribution list. By default, this distribution list contains the Example Administrator as its only member. To route these messages properly, add a subscriber (such as the operator) to the System Event Messages distribution list. For information on adding subscribers to a distribution list, see the "Overview: Public Distribution Lists" section on page 15-1.

Operator, Opening Greeting, and Goodbye Call handlers

When a caller to Cisco Unity dials the operator and no operator is available, the caller can leave a message, depending on the call transfer settings for the Operator call handler. Call transfer settings in the Opening Greeting and Goodbye Call Handlers also can allow callers to leave a message. By default, messages left in the Operator, Opening Greeting, and Goodbye call handlers are sent to the Unaddressed Messages distribution list. For more information on call handler message recipient settings, see the "Call Handler Messages Settings" section on page 18-13.

Example Interview

When callers are routed to the Example Interview, which gathers basic information about who they are and who they are trying to reach, the answers to the questions are routed by default to the Example Administrator. If you want these messages to be routed to another recipient, choose a subscriber (such as the operator) or a distribution list as the recipient. For information on choosing an interview response recipient, see the "Overview: Interview Handler Settings" section on page 20-1.

	Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(1)
	Default Accounts and Message Handling
Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(1) Index Preface Introduction The Cisco Unity Administrator Setting Up Cisco Unity To Use SSL Default Accounts and Message Handling Setting Up Client Applications Subscriber and Operator Orientation Maintaining Cisco Unity Enhanced Phone Security Multiple Languages Subscriber Template Settings Class of Service Settings Creating Subscriber Accounts Deleting Subscriber Accounts Subscriber Settings Public Distribution List Settings Account Policy Settings Call Management Call Handler Settings Directory Handler Settings Interview Handler Settings Call Routing Restriction Tables Network Settings System Settings Glossary	Download this chapter Default Accounts and Message Handling Download the complete book PDF Version of the Entire Book (PDF - 3 MB) Feedback Table Of Contents Default Accounts and Message Handling Overview: Default Accounts and Message Handling Default Accounts Message Handling How Cisco Unity Handles Subscribers Whose Mailboxes Are Full How Cisco Unity Handles Messages Without a Specific Recipient Default Accounts and Message Handling Overview: Default Accounts and Message Handling Cisco Unity uses default accounts to provide example configurations for a subscriber and for an administrator, as well to provide an owner for default entities involved in message handling, such as call handlers, distribution lists, and classes of service. See the following sections in this chapter for more information: •Default Accounts •Message Handling Default Accounts During the installation of Cisco Unity, the installer is asked to choose the account that will be used to administer Cisco Unity. The purpose of this account is to allow administrator access to the Cisco Unity Administrator for initial setup. (See the "About the Accounts that Can Be Used To Administer Cisco Unity" section on page 2-11 for more information on administrative accounts.) In addition to the account used to access the Cisco Unity Administrator, the Cisco Unity creates several other default accounts and public distribution lists that you use when setting up the system. The Cisco Unity default accounts are detailed below. For a description of the default public distribution lists, see the "Message Handling" section and the "Subscriber Template Distribution Lists Settings" section on page 10-16. Example Administrator The Example Administrator account, which Cisco Unity creates during installation, demonstrates the properties of an administrator account, and serves as a default owner, message recipient, and member of the following Cisco Unity entities: •Unaddressed Messages distribution list •All Subscribers distribution list •System Event Messages distribution list (by default the Example Administrator is the only member of this distribution list) •Operator call handler (by default the Example Administrator is the only member of this distribution list) •Opening Greeting call handler •Good-Bye call handler •Example Interview call handler •Example Directory call handler •Default Administrator Class of Service (by default the Example Administrator is the only account with this Class of Service) The account short name is EAdmin. The default extension is 99999. The Example Administrator has a Domino Person document and a Windows domain account, but does not have a phone password (logging on to Cisco Unity by phone is not allowed for this account.) The Example Administrator subscriber account can not be deleted from the Cisco Unity Administrator. In fact, the account includes the instructions "Do Not Delete" as part of the subscriber name. However, the account can be deleted if necessary, by using SQL and Exchange tools. For example, you might want to delete the account if the licensed subscriber limit has been reached, or the account is perceived to be a security hazard even with a strong password. Do not delete the Example Administrator account until you have assigned the appropriate subscriber(s) or public distribution lists as message recipients or members (as appropriate) of the Cisco Unity entities with which the account is associated. For more information on the impact of deleting the Example Administrator account, see "Deleting Subscriber Accounts." Unity Messaging System The Unity Messaging System acts as a surrogate sender for messages from unidentified callers (external callers and any callers calling Cisco Unity from an internal extension that is not associated with a subscriber account, such as a conference room). Thus, subscriber messages from unidentified callers are identified as coming from the Unity Messaging System mailbox. This account also receives nondelivery receipts (NDRs) for voice messages that cannot be delivered, which it then forwards to the public distribution list called Unaddressed Messages. The short name for this account is Unity_<servername>. The account cannot be seen in the Cisco Unity Administrator, but the account is created and the associated Domino Person document appears in the Domino Administrator. This account does not have a phone password (logging on to Cisco Unity by phone is not allowed for this account). The mailbox has the display name Unity Messaging System. (For information on moving the Unity Messaging System mailbox, see the "Moving the Unity Messaging System Mailbox" section on page 7-15.) Example Subscriber This account provides an example of typical subscriber settings; it is assigned to the default subscriber class of service. The account short name is ESubscriber. The default extension is 99990. You may delete this account at any time. Message Handling How Cisco Unity Handles Subscribers Whose Mailboxes Are Full IBM Lotus Domino allows you to set database size quotas for user mail files. If a mail file exceeds its storage quota, a warning message is sent, and can be seen in the Misc Events view of Log.nsf. Even though a mail file has exceeded the storage quota, the router still delivers mail and the subscriber can still retrieve and send messages. How Cisco Unity Handles Messages Without a Specific Recipient In some situations, messages left in Cisco Unity are not associated with a specific recipient, and so they must be screened and routed to the appropriate subscriber or call handler. A subscriber should be assigned the responsibility of reviewing these messages frequently. Such messages are left as follows: Unaddressed Messages distribution list Messages that cannot be delivered because the network or a server assigned to a subscriber goes down are forwarded to the Unaddressed Messages distribution list. By default, this distribution list contains the Example Administrator as its only member. To route these messages properly, ensure that the Unaddressed Messages distribution list has at least one member (such as the operator) who will monitor the mailbox and handle messages that cannot be delivered. (When Cisco Unity is installed, the Example Administrator account is set as the only member of the Unaddressed Messages distribution list.) See the procedure, To add subscribers to the Unaddressed Messages distribution list, page 7-9. For information on adding subscribers to Unaddressed Messages distribution list, see the "Forwarding Unaddressed Messages to the Appropriate Recipients" section on page 7-8. For information on public distribution lists, see the "Overview: Public Distribution Lists" section on page 15-1. System Event Messages distribution list Messages sent from the Event Notification Utility are forwarded to the System Event Messages distribution list. By default, this distribution list contains the Example Administrator as its only member. To route these messages properly, add a subscriber (such as the operator) to the System Event Messages distribution list. For information on adding subscribers to a distribution list, see the "Overview: Public Distribution Lists" section on page 15-1. Operator, Opening Greeting, and Goodbye Call handlers When a caller to Cisco Unity dials the operator and no operator is available, the caller can leave a message, depending on the call transfer settings for the Operator call handler. Call transfer settings in the Opening Greeting and Goodbye Call Handlers also can allow callers to leave a message. By default, messages left in the Operator, Opening Greeting, and Goodbye call handlers are sent to the Unaddressed Messages distribution list. For more information on call handler message recipient settings, see the "Call Handler Messages Settings" section on page 18-13. Example Interview When callers are routed to the Example Interview, which gathers basic information about who they are and who they are trying to reach, the answers to the questions are routed by default to the Example Administrator. If you want these messages to be routed to another recipient, choose a subscriber (such as the operator) or a distribution list as the recipient. For information on choosing an interview response recipient, see the "Overview: Interview Handler Settings" section on page 20-1.
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