Networking in Cisco Unity Guide, Release 3.1 - Upgrade and Uninstall Information [Cisco Unity]

Table Of Contents

Upgrade and Uninstall Information

Overview

Upgrade Information

Removing SMTP Networking

Procedures for Removing SMTP Networking

Removing AMIS Networking

Uninstalling the Cisco Unity Voice Connector

Upgrade and Uninstall Information

Overview

This chapter provides information on upgrading and uninstalling Cisco Unity networking options. See the following sections in this chapter for more information:

•Upgrade Information

•Removing SMTP Networking

•Removing AMIS Networking

•Uninstalling the Cisco Unity Voice Connector

For details on upgrading the Bridge, refer to the Cisco Unity Bridge Release Notes. For details on removing the Bridge Networking option, refer to the "Uninstall Information" chapter of the Cisco Unity Bridge Networking Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.

Upgrade Information

If you are upgrading from an earlier version of Cisco Unity, note the following:

•If you currently have a networking option set up that uses the Voice Connector, the installed version of the Voice Connector must be uninstalled before installing the new version. The Voice Connector is used in AMIS, Bridge, SMTP, and VPIM Networking (which is available in Cisco Unity 4.0(1) and later). For more information see the "Uninstalling the Cisco Unity Voice Connector" section.

•If you currently have AMIS Networking set up on a Cisco Unity system version 3.0(x) through 3.1(1), the AMIS feature and the Cisco Unity Voice Connector should be removed before upgrading Cisco Unity. For more information, see the "Removing AMIS Networking" section.

Removing SMTP Networking

Do the following tasks to remove the SMTP Networking option from Cisco Unity:

1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.

2. If desired, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all SMTP locations. (You may want this information if you plan to set up the networking option on another Cisco Unity server.)

3. If desired, make note of the Internet subscriber information.

4. Delete all SMTP delivery locations. See the "To Delete SMTP Delivery Locations" section.

5. Delete the Internet subscribers. See the "To Delete Internet Subscribers" section.

6. Delete the underlying Active Directory contacts or Exchange 5.5 custom recipients for the Internet subscribers. See the "To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers" section.

Note In Cisco Unity 4.0(2) and later, when you delete Internet subscribers in the Cisco Unity Administrator, you are offered the option to delete the associated contacts/custom recipients.

Procedures for Removing SMTP Networking

To Delete SMTP Delivery Locations

Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page.

Step 2 Click the Find icon.

Step 3 Select the delivery location to be deleted from the list, and click View.

Step 4 Click the Delete icon, and click OK in the warning dialog box.

Step 5 Repeat Step 2 through Step 4 as necessary until all the applicable delivery locations are deleted.

To Delete Internet Subscribers

Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page.

Step 2 Click the Find icon.

Step 3 Indicate whether to search by alias, extension, first name, or last name.

Step 4 Enter the applicable alias, extension, or name. You can also enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search.

Step 5 Click Find.

Step 6 In the list of matches, click the name of the subscriber to display the record.

Step 7 Click the Delete icon, and click OK in the warning dialog box.

Step 8 Repeat Step 2 through Step 7 as necessary to delete all Internet subscribers.

To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers

Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following:

•If Cisco Unity is connected to Exchange 2000, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.

•If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator.

Step 2 Select the contacts/custom recipients associated with the Internet subscribers.

Step 3 Right-click the highlighted selection and click Delete.

Removing AMIS Networking

Do the following tasks to remove the AMIS Networking option from Cisco Unity:

1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.

2. If desired, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all AMIS locations. (You may want this information if you plan to set up AMIS Networking on another Cisco Unity server, or if you had AMIS Networking set up on Cisco Unity version 3.0 through 3.1(1) and are upgrading, which requires reinstalling the AMIS feature.)

3. If desired, make note of the AMIS subscriber information.

4. Delete all AMIS delivery locations. See the "To Delete AMIS Delivery Locations" section.

Note In Cisco Unity version 3.1(2) and later, all AMIS subscribers associated with a delivery location are deleted automatically when the location is deleted.

5. If you are removing AMIS Networking on Cisco Unity versions 3.0(x) through 3.1(1), you must delete the AMIS subscribers manually in the Cisco Unity Administrator. See the "To Delete AMIS Subscribers" section.

6. Delete the UAmis mailbox and the underlying Active Directory contacts or Exchange 5.5 custom recipients for the AMIS subscribers. See the "To Delete the UAmis Mailbox and the Underlying Contacts/Custom Recipients for the AMIS Subscribers" section.

Note In Cisco Unity 4.0(2) and later, when you delete AMIS subscribers in the Cisco Unity Administrator, the associated contacts/custom recipients are automatically deleted.

To Delete AMIS Delivery Locations

Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page.

Step 2 Click the Find icon.

Step 3 Select the delivery location to be deleted from the list, and click View.

Step 4 Click the Delete icon, and click OK in the warning dialog box.

Note For versions of Cisco Unity 3.1(2) and later, all AMIS subscribers associated with a delivery location are deleted automatically when the location is deleted.

Step 5 Repeat Step 2 through Step 4 as necessary until all the applicable delivery locations are deleted.

To Delete AMIS Subscribers

Do this procedure only if using Cisco Unity versions 3.0(x) through 3.1(1). In these versions of Cisco Unity, AMIS subscribers are not automatically associated with AMIS delivery locations, and therefore they must be deleted manually.

Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page.

Step 2 Click the Find icon.

Step 3 Indicate whether to search by alias, extension, first name, or last name.

Step 4 Enter the applicable alias, extension, or name. You can also enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search.

Step 5 Click Find.

Step 6 In the list of matches, click the name of the subscriber to display the record.

Step 7 Click the Delete icon, and click OK in the warning dialog box.

Step 8 Repeat Step 2 through Step 7 as necessary to delete all AMIS subscribers.

To Delete the UAmis Mailbox and the Underlying Contacts/Custom Recipients for the AMIS Subscribers

Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following:

•If Cisco Unity is connected to Exchange 2000, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.

•If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator.

Step 2 Select the UAmis_<Server name> user and the contacts/custom recipients associated with the AMIS subscribers.

Step 3 Right-click the highlighted selection and click Delete.

Uninstalling the Cisco Unity Voice Connector

The uninstall procedure that you use depends on the Cisco Unity Voice Connector version that is installed, and whether it is installed on an Exchange 2000 server or on an Exchange 5.5 server. In Cisco Unity version 3.1(6) and 4.0(1) and later, the Voice Connector was assigned a version number separate from the Cisco Unity version number. The Voice Connector version 10.0(2) is included with Cisco Unity 3.1(6).

To determine the version of an already installed Voice Connector, see the following procedures:

•To Determine the Voice Connector Version in Use: Cisco Unity 3.1(6) and Later, Voice Connector 10.0 and Later

•To Determine the Voice Connector Version in Use: Cisco Unity 3.0-3.1(5)

To uninstall the Voice Connector, see the following procedures:

•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later

•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0

•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later

•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x)

To Determine the Voice Connector Version in Use: Cisco Unity 3.1(6) and Later, Voice Connector 10.0 and Later

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the appropriate directory:

•Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin

•Exchange 5.5:<ExchangeServerPath>\Connect\Voice\Bin

Step 3 Right-click GwIvc.exe, and select Properties.

Step 4 Click the Version tab in the Properties window.

Step 5 In the Item Name box, click Product Version to view the product version in the Value box.

To Determine the Voice Connector Version in Use: Cisco Unity 3.0-3.1(5)

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the appropriate directory:

•Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU.

•Exchange 5.5:<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU.

Step 3 Right-click SetupRes.dll, and select Properties.

Step 4 In the Properties window, click the Version tab to view the File Version.

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the Windows Control Panel, in Add/Remove Programs, click Exchange 2000 Voice Connector.

Step 3 Follow the on-screen prompts to uninstall the Voice Connector.

Step 4 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 5 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."

Step 6 Right-click Mailboxes in the left pane and select Run Cleanup Agent.

Step 7 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red 'X' icon and select Purge. Click Yes in the warning dialog box.

Step 8 Close the Exchange System Manager.

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 Verify that the Windows Services program is closed.

Step 3 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 4 Expand Connectors.

Step 5 Right-click the Voice Connector, and click Stop.

Step 6 After the service stops, right-click the Voice Connector, and click Delete.

Step 7 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailboxes are listed in the right pane. The mailbox name for the Voice Connector is AvExchangeIVC.

Step 8 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.

Step 9 After the Cleanup Agent has run, right-click the Voice Connector mailbox marked with the red 'X' icon, and select Purge. Click Yes in the warning dialog box.

Step 10 Close the Exchange System Manager.

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the Windows Control Panel, in Add/Remove Programs, select the Voice Connector.

Step 3 Follow the on-screen prompts to uninstall the Voice Connector.

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x)

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the CD-ROM drive, insert Cisco Unity Disc 1 for the version of the Voice Connector that is installed, and browse to the VoiceGateway directory.

Step 3 Double-click Setup.exe, and click Next.

The Setup program detects that the Voice Connector is already installed, and the Uninstall dialog box appears.

Step 4 Click Next, and click Yes in the warning dialog box.

Step 5 When the uninstall is complete, click Finish to exit the program and restart the server.

	Networking in Cisco Unity Guide, Release 3.1
	Upgrade and Uninstall Information
Networking in Cisco Unity Guide, Release 3.1 Index Preface Networking in Cisco Unity Digital Networking SMTP Networking (Cisco Unity 3.1(5) and Later) AMIS Networking (Cisco Unity 3.1(2) and Later) Bridge Networking (Cisco Unity 3.1(3) and Later) Primary Location Settings Upgrade and Uninstall Information Glossary	Download this chapter Upgrade and Uninstall Information Download the complete book PDF Version of the Entire Book (PDF - 2 MB) Feedback Table Of Contents Upgrade and Uninstall Information Overview Upgrade Information Removing SMTP Networking Procedures for Removing SMTP Networking Removing AMIS Networking Uninstalling the Cisco Unity Voice Connector Upgrade and Uninstall Information Overview This chapter provides information on upgrading and uninstalling Cisco Unity networking options. See the following sections in this chapter for more information: •Upgrade Information •Removing SMTP Networking •Removing AMIS Networking •Uninstalling the Cisco Unity Voice Connector For details on upgrading the Bridge, refer to the Cisco Unity Bridge Release Notes. For details on removing the Bridge Networking option, refer to the "Uninstall Information" chapter of the Cisco Unity Bridge Networking Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html. Upgrade Information If you are upgrading from an earlier version of Cisco Unity, note the following: •If you currently have a networking option set up that uses the Voice Connector, the installed version of the Voice Connector must be uninstalled before installing the new version. The Voice Connector is used in AMIS, Bridge, SMTP, and VPIM Networking (which is available in Cisco Unity 4.0(1) and later). For more information see the "Uninstalling the Cisco Unity Voice Connector" section. •If you currently have AMIS Networking set up on a Cisco Unity system version 3.0(x) through 3.1(1), the AMIS feature and the Cisco Unity Voice Connector should be removed before upgrading Cisco Unity. For more information, see the "Removing AMIS Networking" section. Removing SMTP Networking Do the following tasks to remove the SMTP Networking option from Cisco Unity: 1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section. 2. If desired, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all SMTP locations. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) 3. If desired, make note of the Internet subscriber information. 4. Delete all SMTP delivery locations. See the "To Delete SMTP Delivery Locations" section. 5. Delete the Internet subscribers. See the "To Delete Internet Subscribers" section. 6. Delete the underlying Active Directory contacts or Exchange 5.5 custom recipients for the Internet subscribers. See the "To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers" section. Note In Cisco Unity 4.0(2) and later, when you delete Internet subscribers in the Cisco Unity Administrator, you are offered the option to delete the associated contacts/custom recipients. Procedures for Removing SMTP Networking To Delete SMTP Delivery Locations Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page. Step 2 Click the Find icon. Step 3 Select the delivery location to be deleted from the list, and click View. Step 4 Click the Delete icon, and click OK in the warning dialog box. Step 5 Repeat Step 2 through Step 4 as necessary until all the applicable delivery locations are deleted. To Delete Internet Subscribers Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page. Step 2 Click the Find icon. Step 3 Indicate whether to search by alias, extension, first name, or last name. Step 4 Enter the applicable alias, extension, or name. You can also enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search. Step 5 Click Find. Step 6 In the list of matches, click the name of the subscriber to display the record. Step 7 Click the Delete icon, and click OK in the warning dialog box. Step 8 Repeat Step 2 through Step 7 as necessary to delete all Internet subscribers. To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following: •If Cisco Unity is connected to Exchange 2000, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers. •If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator. Step 2 Select the contacts/custom recipients associated with the Internet subscribers. Step 3 Right-click the highlighted selection and click Delete. Removing AMIS Networking Do the following tasks to remove the AMIS Networking option from Cisco Unity: 1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section. 2. If desired, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all AMIS locations. (You may want this information if you plan to set up AMIS Networking on another Cisco Unity server, or if you had AMIS Networking set up on Cisco Unity version 3.0 through 3.1(1) and are upgrading, which requires reinstalling the AMIS feature.) 3. If desired, make note of the AMIS subscriber information. 4. Delete all AMIS delivery locations. See the "To Delete AMIS Delivery Locations" section. Note In Cisco Unity version 3.1(2) and later, all AMIS subscribers associated with a delivery location are deleted automatically when the location is deleted. 5. If you are removing AMIS Networking on Cisco Unity versions 3.0(x) through 3.1(1), you must delete the AMIS subscribers manually in the Cisco Unity Administrator. See the "To Delete AMIS Subscribers" section. 6. Delete the UAmis mailbox and the underlying Active Directory contacts or Exchange 5.5 custom recipients for the AMIS subscribers. See the "To Delete the UAmis Mailbox and the Underlying Contacts/Custom Recipients for the AMIS Subscribers" section. Note In Cisco Unity 4.0(2) and later, when you delete AMIS subscribers in the Cisco Unity Administrator, the associated contacts/custom recipients are automatically deleted. To Delete AMIS Delivery Locations Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page. Step 2 Click the Find icon. Step 3 Select the delivery location to be deleted from the list, and click View. Step 4 Click the Delete icon, and click OK in the warning dialog box. Note For versions of Cisco Unity 3.1(2) and later, all AMIS subscribers associated with a delivery location are deleted automatically when the location is deleted. Step 5 Repeat Step 2 through Step 4 as necessary until all the applicable delivery locations are deleted. To Delete AMIS Subscribers Do this procedure only if using Cisco Unity versions 3.0(x) through 3.1(1). In these versions of Cisco Unity, AMIS subscribers are not automatically associated with AMIS delivery locations, and therefore they must be deleted manually. Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page. Step 2 Click the Find icon. Step 3 Indicate whether to search by alias, extension, first name, or last name. Step 4 Enter the applicable alias, extension, or name. You can also enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search. Step 5 Click Find. Step 6 In the list of matches, click the name of the subscriber to display the record. Step 7 Click the Delete icon, and click OK in the warning dialog box. Step 8 Repeat Step 2 through Step 7 as necessary to delete all AMIS subscribers. To Delete the UAmis Mailbox and the Underlying Contacts/Custom Recipients for the AMIS Subscribers Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following: •If Cisco Unity is connected to Exchange 2000, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers. •If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator. Step 2 Select the UAmis_<Server name> user and the contacts/custom recipients associated with the AMIS subscribers. Step 3 Right-click the highlighted selection and click Delete. Uninstalling the Cisco Unity Voice Connector The uninstall procedure that you use depends on the Cisco Unity Voice Connector version that is installed, and whether it is installed on an Exchange 2000 server or on an Exchange 5.5 server. In Cisco Unity version 3.1(6) and 4.0(1) and later, the Voice Connector was assigned a version number separate from the Cisco Unity version number. The Voice Connector version 10.0(2) is included with Cisco Unity 3.1(6). To determine the version of an already installed Voice Connector, see the following procedures: •To Determine the Voice Connector Version in Use: Cisco Unity 3.1(6) and Later, Voice Connector 10.0 and Later •To Determine the Voice Connector Version in Use: Cisco Unity 3.0-3.1(5) To uninstall the Voice Connector, see the following procedures: •To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later •To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0 •To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later •To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x) To Determine the Voice Connector Version in Use: Cisco Unity 3.1(6) and Later, Voice Connector 10.0 and Later Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 In Windows Explorer or My Computer, browse to the appropriate directory: •Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin •Exchange 5.5:<ExchangeServerPath>\Connect\Voice\Bin Step 3 Right-click GwIvc.exe, and select Properties. Step 4 Click the Version tab in the Properties window. Step 5 In the Item Name box, click Product Version to view the product version in the Value box. To Determine the Voice Connector Version in Use: Cisco Unity 3.0-3.1(5) Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 In Windows Explorer or My Computer, browse to the appropriate directory: •Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU. •Exchange 5.5:<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU. Step 3 Right-click SetupRes.dll, and select Properties. Step 4 In the Properties window, click the Version tab to view the File Version. To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 In the Windows Control Panel, in Add/Remove Programs, click Exchange 2000 Voice Connector. Step 3 Follow the on-screen prompts to uninstall the Voice Connector. Step 4 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager. Step 5 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed. The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)." Step 6 Right-click Mailboxes in the left pane and select Run Cleanup Agent. Step 7 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red 'X' icon and select Purge. Click Yes in the warning dialog box. Step 8 Close the Exchange System Manager. To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0 Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 Verify that the Windows Services program is closed. Step 3 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager. Step 4 Expand Connectors. Step 5 Right-click the Voice Connector, and click Stop. Step 6 After the service stops, right-click the Voice Connector, and click Delete. Step 7 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed. The mailboxes are listed in the right pane. The mailbox name for the Voice Connector is AvExchangeIVC. Step 8 Right-click Mailboxes in the left pane, and select Run Cleanup Agent. Step 9 After the Cleanup Agent has run, right-click the Voice Connector mailbox marked with the red 'X' icon, and select Purge. Click Yes in the warning dialog box. Step 10 Close the Exchange System Manager. To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 In the Windows Control Panel, in Add/Remove Programs, select the Voice Connector. Step 3 Follow the on-screen prompts to uninstall the Voice Connector. To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x) Step 1 Log on to the Exchange server on which the Voice Connector is installed. Step 2 In the CD-ROM drive, insert Cisco Unity Disc 1 for the version of the Voice Connector that is installed, and browse to the VoiceGateway directory. Step 3 Double-click Setup.exe, and click Next. The Setup program detects that the Voice Connector is already installed, and the Uninstall dialog box appears. Step 4 Click Next, and click Yes in the warning dialog box. Step 5 When the uninstall is complete, click Finish to exit the program and restart the server.
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