Table Of Contents

System Overview

Customizing the Cisco Unity System

System Overview

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Customizing the Cisco Unity System

You do most of these tasks in the Cisco Unity Administrator. The tasks include references to chapters in this guide and in the Networking in Cisco Unity guide that contain detailed information.

1. Back up Cisco Unity. See Chapter 6, "Maintaining Cisco Unity."

2. Define system schedules:

•Identify standard business hours.

•Identify closed and weekend hours.

•Create custom schedules, if necessary.

•Identify holidays.

See the "Schedule Settings" and "Holiday Settings" sections in Chapter 24, "System Settings."

3. Set up phone and GUI languages. See Chapter 9, "Multiple Languages."

4. Set up third-party fax, if applicable. See Chapter 10, "Integrating a Fax Server with Cisco Unity."

5. Set up connections between sites and between voice messaging systems, if applicable:

•Set up the Digital Networking feature. See the Networking in Cisco Unity guide.

•Set up AMIS. See the Networking in Cisco Unity guide.

6. Create a call management plan by answering the planning questions and creating a call management map. See "Call Management Tools."

7. Prepare to add subscribers:

•Create public distribution lists.

•Determine account policy.

•Review, change, and create classes of service.

•Review, create, and modify subscriber templates.

See Chapter 3, "About Subscriber Accounts."

8. Set up enhanced phone security, if applicable. Create a new class of service or modify an existing one for the subscribers who will be using enhanced phone security. See Chapter 8, "Enhanced Phone Security."

9. Create restriction tables, and assign them to the appropriate class of service(s). See Chapter 21, "Restriction Tables."

10. Test the system configuration:

•Add a single subscriber (see Chapter 13, "Creating Subscriber Accounts"). Log on to Cisco Unity as the test subscriber, record a voice name, and set a password.

•Confirm that the subscriber greeting, conversation, call transfer, and message options are working properly. Test the password.

•Verify that the subscriber inherited the correct class of service. Confirm access to the appropriate licensed features.

•Make corrections to system configuration as necessary.

11. Add subscribers. See Chapter 13, "Creating Subscriber Accounts."

12. Assign subscribers to screen those messages left in Cisco Unity that are not associated with a specific recipient, such as those left to the Unaddressed Messages distribution list. See the "Message Handling" section in Chapter 5, "Subscriber and Operator Orientation."

13. Modify individual subscriber accounts as needed. See Chapter 14, "Subscriber Settings."

14. Implement and then test your call management plan:

•Create call handlers. See Chapter 17, "Call Handler Settings."

•Specify directory handler settings. See Chapter 18, "Directory Handler Settings."

•Create interview handlers. See Chapter 19, "Interview Handler Settings."

•Set up call routing. See Chapter 20, "Call Routing."

15. Back up Cisco Unity. See Chapter 6, "Maintaining Cisco Unity."

16. Train subscribers and operators to use Cisco Unity. See Chapter 5, "Subscriber and Operator Orientation."