Preface
This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.
The preface covers these topics:
•
Obtaining Technical Assistance
Purpose
Cisco WebAttendant provides a graphical user interface for controlling a Cisco IP Phone to perform attendant console functions. The Cisco WebAttendant User's Guide will help attendants to:
•Understand the Cisco WebAttendant interface and features
•Start Cisco WebAttendant and log in
•Go online to handle calls directed to you at the pilot number set up by your system administrator
•Use Cisco WebAttendant to answer, place, and direct calls
•Configure and use speed dial buttons
•Use the directory to look up directory numbers, direct calls, and view line status
Audience
This guide is a reference and procedural guide for users of Cisco WebAttendant. Installation and configuration information is provided for the system administrator in the Cisco CallManager Administration Guide.
Organization
The major sections of this guide are listed in the following table:
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|
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Chapter 1, "Getting Started" |
Provides an overview of Cisco WebAttendant plus instructions for setting up your environment, starting Cisco WebAttendant, logging in, and going online to handle calls. |
Chapter 2, "Handling Calls" |
Describes how to place, answer, and direct calls using the action buttons. |
Chapter 3, "Using the Directory" |
Describes how to use the directory to look up directory numbers and view line status for users and resources configured in the Cisco CallManager database. |
Chapter 4, "Using Speed Dials" |
Describes how to use and configure speed dial buttons. |
Chapter 5, "Troubleshooting" |
Describes some common scenarios and provides an explanation or resolution for each. |
Related Documentation
Refer to the following documents for further information about related Cisco IP Telephony applications and products:
•Getting Started with the Cisco IP Phone 7960/7940
•Cisco IP Phone 7960/7940 Quick Reference Card
•Cisco IP Phone 12 SP+ Quick Reference Card
•Cisco IP Phone 30 VIP Quick Reference Card
Conventions
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Tips use the following conventions:
Tip Means the following are useful tips.
Cautions use the following conventions:
Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Obtaining Documentation
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com.
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/cgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387)
Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco Connection Online
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
•WWW: www.cisco.com
•Telnet: cco.cisco.com
•Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit.
–From North America, call 408 526-8070
–From Europe, call 33 1 64 46 40 82
You can e-mail questions about using CCO to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.
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