Contents
- Release Notes for Cisco Jabber for Mac Release 8.6.x
- Overview of Cisco Jabber for Mac
- Features of Cisco Jabber for Mac
- What's new in Cisco Jabber for Mac
- System Requirements
- Network Requirements
- Network ports used by Cisco Jabber
- Routing access control lists for Cisco Jabber
- Network Address Translation and Cisco Jabber
- Cisco Jabber VPN support
- Compatibility
- Support Matrix
- Client Requirements
- Tested audio devices for Cisco Jabber for Mac
- Software integrations for Cisco Jabber for Mac
- Audio Properties
- Audio Codecs
- IP Phone Requirements for Cisco Jabber
- Notes on audio quality in Cisco Jabber
- Limitations and Restrictions
- Important notes and known issues for Cisco Jabber
- Closed caveats for Cisco Jabber for Mac (on-demand deployment)
- Closed caveats for Cisco Jabber for Mac (on-premises deployment)
- Caveats
- How to use the Bug Toolkit
- Open caveats for Cisco Jabber for Mac (on-demand deployment)
- Open caveats for Cisco Jabber for Mac (on-premises deployment)
- Resolved caveats for Cisco Jabber for Mac (on-demand deployment)
- Resolved caveats for Cisco Jabber for Mac (on-premises deployment)
- Further Support and Documentation
Release Notes for Cisco Jabber for Mac Release 8.6.x
- Overview of Cisco Jabber for Mac
- Features of Cisco Jabber for Mac
- What's new in Cisco Jabber for Mac
- System Requirements
- Network Requirements
- Compatibility
- Client Requirements
- Audio Properties
- Limitations and Restrictions
- Caveats
- Further Support and Documentation
Overview of Cisco Jabber for Mac
Cisco Jabber for Mac streamlines communications and enhances productivity by unifying availability, instant messaging, voice, voice messaging, video*, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac delivers secure, clear and reliable communications, offers flexible deployment models, is built on open standards and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.
*Video support will be added in a future release.
Features of Cisco Jabber for Mac
The features of Cisco Jabber for Mac include:
IM/Availability
- 1:1 chat
- Group chat
- Offline instant messaging1
- Standard and rich availability states
- In-line chat history
- XMPP federation
- AOL federation
- OCS and Sametime federation (requires establishment of XMPP gateway)
Use your computer or desk phone for phone calls (requires Cisco UC Integration)
- Computer phone and desk phone controls
- Forward calls
- Conference calls
- Park calls
- Send calls to mobile
- CTI Servitude
- Forced Authorization Codes/Client Matter Codes
Voicemail (requires Cisco UC Integration (CUCI))
Meetings
- View a list of your WebEx meetings2
- Start/Join scheduled WebEx meeting from your meeting list or from meeting reminders2
- Start an instant meeting2
- Transition from an IM session to an instant meeting
- Start/Join a MeetingPlace meeting1
- Start/Join a WebEx meeting
Additional Features
- Presenting2
- File Transfer
- Predictive search of contact list, Address Book contacts, and corporate directory
Security/Administration
- Policy enforcement
- IM, signaling, and media encryption
- Single Sign-On2
- Auto-upgrade2
- Survivable Remote Site Telephony
- High-Availability Failover
1Features available only for on-premises (Cisco Unified Presence server IM/Availability) deployments.
2Features available only for on-demand (Cisco Collaboration Cloud IM/Availability) deployments.
What's new in Cisco Jabber for Mac
System Requirements
Network Requirements
Network ports used by Cisco Jabber
The following table lists the ports used by Cisco Jabber. These ports must be open on all firewalls for Cisco Jabber to function properly.
Port
Protocol
Description
Inbound
16384-32766 UDP Receives Real-Time Transport Protocol (RTP) media streams. These ports are configured in Cisco Unified Communications Manager.
Note This range of ports represents the total possible range. The actual range will be determined by CUCM, and will be much narrower.
Outbound
69 UDP Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file. 80 TCP HTTP
Connects to services such as Cisco Unified MeetingPlace or Cisco WebEx for meetings, Cisco Unity or Cisco Unity Connection for voicemail features. 143 IMAP (TCP / TLS)
Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves. 389 TCP Connects to the LDAP server for contact searches. 443 TCP HTTPS
FTP
Connects to services such as Cisco Unified MeetingPlace or Cisco WebEx for meetings, Cisco Unity or Cisco Unity Connection for voicemail features. This port is also used for file transfers through an SSL gateway in an on-demand deployment.
636 LDAPS Connects to the secure LDAP server for contact searches. 993 IMAP (SSL)
Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves. 1080 FTP File transfer between peers or when using a server proxy in on-premises deployment.
Note if port 1080 is in use, try ports 1081 through 1089. 2748 TCP Connects to the CTI gateway, which is the CTIManager component of Cisco Unified Communications Manager. 5060 UDP / TCP Provides Session Initiation Protocol (SIP) call signaling. 5061 TCP Provides secure SIP call signaling. 5222 TCP (XMPP)
Connects to the Cisco Unified Presence server for availability status and instant messaging features. 7993 IMAP (TLS)
Connects to Cisco Unity Connection to retrieve and manage the list of secure voice messages for the user, and the secure voice messages themselves. 8191 TCP Connects to the local port to provide Simple Object Access Protocol (SOAP) web services. 8443 TCP Connects to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices. 16384-32766 UDP Sends RTP media streams.
Note This range of ports represents the total possible range. The actual range will be determined by CUCM, and will be much narrower.
44442 HTTP The client listens for events from Cisco Unified Client Services Framework. Routing access control lists for Cisco Jabber
You must configure switching and routing access control lists (ACLs) so that Cisco Jabber can communicate with servers and endpoints that might be connected to the VLAN that carries voice traffic. Using ACLs permits Cisco Jabber to connect to each server through the appropriate protocol. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate Quality of Service (QoS) actions.
For more information about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.
Compatibility
Support Matrix
The following products are supported and certified to operate with Cisco Jabber for Mac.
Technology Version Cisco Unified Communications Manager (Standard and Business Edition) Cisco Unified Presence Lightweight Directory Access Protocol (LDAP) Cisco IP Phones (CTI Enabled) Cisco Conferencing Cisco Unified MeetingPlace
- 6.x (MeetingPlace scheduling)
- 7.x (MeetingPlace scheduling)
- 8.0 (MeetingPlace and WebEx scheduling)
- 8.5 (WebEx scheduling)
Cisco WebEx Meeting Center
Voicemail Playback
- Cisco Unity Connection 7.1(4) or later 7.1(x) releases, 8.0(1) or later 8.0(x) releases, 8.5(1)
- Cisco Unity 8.0 with Microsoft Exchange 2003 on the same server, on another server, or in a failover configuration
- Cisco Unity 8.0 with Microsoft Exchange 2007 on another server, or in a failover configuration
Cisco Unified Survivable Remote Site Telephony Cisco ASA Adaptive Security Appliance (Recommended for SIP interdomain federation) Cisco ASA 5500 Series Adaptive Security Appliances Software Release 8.3(0).
For information on interdomain federation requirements, see the release notes for Cisco Unified Presence Release 8.0: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html
Client Requirements
Tested audio devices for Cisco Jabber for Mac
Headsets
The following headsets have been approved for use with Cisco Jabber for Mac:
- Plantronics DSP 500
- Plantronics 470
- Plantronics DSP 750
- Voyager 510-USB Bluetooth
- Plantronics C-Media
- Jabra GN1900
- Jabra GN2000
- Somic EV-87
- Somic SH-991
NoteAll headsets were tested for audio sending and receiving only. Function buttons on particular headsets might not function correctly with Cisco Jabber. For additional call control functionality, you may need to install Plantronics or Jabra software. While Cisco does perform basic testing of third-party headsets and handsets for use with Cisco Jabber, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance.
Software integrations for Cisco Jabber for Mac
Cisco Jabber for Mac requires OS X Lion version 10.7.3 (or later) or OS X Snow Leopard version 10.6.8 (or later) in order to operate on the client computer, where it interacts with native OS X services to provide click-to-call and click-to-IM functionality, and Address Book integration.
Cisco Jabber for Mac also supports Growl notifications.
Audio Properties
IP Phone Requirements for Cisco Jabber
Notes on audio quality in Cisco Jabber
Cisco Jabber is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of transmission or temporary distortions (“artifacts”), which are considered a normal part of the application operation.
These artifacts should be infrequent and temporary when you use the following:
- Cisco Jabber on a workstation that meets the recommended configuration requirements
- A network that meets the recommended quality criteria in the Cisco Unified Communications Solution Reference Network Design (SRND): http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html
Cisco takes reasonable measures to design products that interact with the operating system in ways that decrease interference with audio quality when you use your computer as a phone. However, the shared nature of system resources is different from a closed environment like Cisco IP Phones, and Cisco cannot guarantee equivalent performance.
The following conditions may cause artifacts:
- Spike in usage of the personal computer CPU—where CPU utilization is between 75 and 100%—due to launching applications, system processes, or processing within other applications
- The system is running low on available physical memory
- Other applications using large amounts of bandwidth to or from the workstation to the network
- Other network-bandwidth impairments
- Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition
- Any other condition that causes the application to lose timely access to the network or audio system; for example, interference from third-party software
Limitations and Restrictions
Important notes and known issues for Cisco Jabber
Important notes for Cisco Jabber for Mac Release 8.6.2
- Cisco Jabber for Mac no longer supports OS X Tiger (version 10.5.x).
- Enabling integration with the OS X Address Book may introduce instability when running Cisco Jabber for Mac on OS X Lion (version 10.7.x). For that reason, Address Book integration is disabled by default for Cisco Jabber for Mac running on OS X Lion.
Important notes for Cisco Jabber for Mac Release 8.6.3
- If you are deploying Cisco Jabber for Mac release 8.6.3 in an environment that also deploys Cisco Unified Personal Communicator, you must ensure that Cisco Unified Personal Communicator release 8.6.3 or later is installed. For more information, refer to bug ID CSCtq21385.
- Audio devices such as deskphones or headsets must be associated with CCMCIP profiles. For more information on how to configure CCMCIP profiles when using Cisco Jabber on-demand using the Cisco Cloud, consult the consult the Cisco Webex Connect Administration Guide: http://www.webex.com/webexconnect/orgadmin/help/index.htm For more information on how to configure CCMCIP profiles in an on-premises deployment using Cisco Unified Presence, consult the Cisco Jabber for Mac Installation and Configuration Guide: http://www.cisco.com/en/US/products/ps11764/prod_maintenance_guides_list.html
- Cisco Jabber for Mac Release 8.6.x does not support video; this can lead to instability when communicating with other versions of Cisco Jabber that do. For example, bug ID CSCty32989 describes an issue where an audio call is dropped when a Cisco Jabber for Windows user attempts to initiate a video call with a Cisco Jabber for Mac user. This issue can be avoided by ensuring that CSF devices are not configured using Binary Floor Control Protocol (BFCP).
- Desktop Share has been temporarily disabled for installations under OS X Lion (version 10.7.x) due to stability issues.
Known Issues (On-demand deployment using Cisco Collaboration Cloud)
Meetings Issues
- T27LSP22 is required for Mac Jabber IM to honor One-Click settings.
- T27LSP22 is required join meetings directly (browser-less meeting).
- XMLAPI version 5.7.1 is required for meeting reminder to work reliably.
- T27LSP19 is required for receiving meeting invitation when initiated in Chat session.
- The Join Meeting button appears in the Meeting List only between the scheduled start and end of the meeting.
Proxy
- Mac cannot start WebEx meeting when set proxy mode with NTLM (QAForum bug 420539).
- The call in number can't display in meeting client after start meeting from Cisco Jabber for TSP Site (QAForum bug 432782).
- Some known issues with ability to connect to phone services when using proxy authentication.
Group Chat
- The client does not honor the Org Admin group chat user preference configuration. By default, users will receive an invitation to any group chat they are invited to.
UC Integration
Closed caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.2
Review the following list before working with Cisco Jabber for Mac Release 8.6.2 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac (on-demand deployment) and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCts84074 proxy 2 Desktop sharing can not be started via NTLM authentication proxy support. Release 8.6.3
Review the following list before working with Cisco Jabber for Mac Release 8.6.3 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac (on-demand deployment) and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time. CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account. Closed caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.3
Review the following list before working with Cisco Jabber for Mac Release 8.6.3 in an on-premises deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac (on-demand deployment) and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time. CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account. Caveats
How to use the Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
Before you begin
You can search for problems by using the Cisco Software Bug Toolkit. To access the Toolkit, you need these items:
Procedure
- To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
- Sign in with your Cisco.com user ID and password.
- Enter the ID number in the Search for Bug ID field, and click Go to look for information about a specific problem.
For more information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.
Open caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.1
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.1 when deployed in an on-demand environment.
Identifier Component Severity Headline CSCts84074 proxy 2 Desktop sharing cannot be started via NTLM authentication proxy support. CSCts59236 desktop-share 3 User cannot start desktop sharing by PAC file of Squid server support. CSCts59240 file-transfer 3 File transfer consistently fails for a specific user. CSCts59285 desktop-share 3 Can't launch desktop sharing with org bts6.webex.com. CSCts59288 desktop-share 3 Desktop Sharing and File Transfer function are disabled when AES is enabled. CSCts59334 startup-shutdown 3 Poor performance when loading a large contact list. CSCts59335 system 3 Poor performance when adding a large directory group. CSCts59346 voicemail 3 The configuration of VoiceMail in Cisco WebEx Connect Administration affects the Cisco Jabber client. CSCts59381 sso 3 SSO logout won't go to the login page. CSCts59916 srst 3 User hears dead air while on SRST failover and call ends. CSCts67721 presence 3 Can't invite temporary user into group chat. CSCts79651 documentation 3 Online help not displaying correctly in Chrome. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. CSCts84055 logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list. CSCts70073 person-mgmt 4 Group cannot be dragged and dropped onto People field on invite to chat. CSCts70104 person-mgmt 4 Should pop up tip message when user invites blackberry mobile IM user. CSCts83477 upgrade 6 Jabber client should pop up the optional upgrade. CSCts84052 comm-history 6 User initiated events are not showing up in the IM transcript. Release 8.6.2
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.2 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCts59236 desktop-share 3 User cannot start desktop sharing by PAC file of Squid server support. CSCts59240 file-transfer 3 File transfer consistently fails for a specific user. CSCts59285 desktop-share 3 Can't launch desktop sharing with org bts6.webex.com. CSCts59288 desktop-share 3 Desktop Sharing and File Transfer function are disabled when AES is enabled. CSCts59334 startup-shutdown 3 Poor performance when loading a large contact list. CSCts59335 system 3 Poor performance when adding a large directory group. CSCts59346 voicemail 3 The configuration of VoiceMail in Cisco WebEx Connect Administration affects the Cisco Jabber client. CSCts59916 srst 3 Jabber for Mac users hear dead air while on SRST failover. CSCts67721 presence 3 Can't invite temporary user into group chat. CSCts79651 documentation 3 Online help not displaying correctly in Chrome. CSCts84055 logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCtt42256 softphone 3 Shared line indicator is not dismissed after the call is ended on DP. CSCtt96918 userinterface 3 Jabber for Mac plays sound for both sign on and sign off during sign on. CSCtt97187 userinterface 3 Sound for Event Group Chat Message Sent is actually Chat Message Sent. CSCtt97220 userinterface 3 File Transfer Complete sound doesn’t take effect. CSCtu00904 meetings-integratn 3 Multiple meetings launch when different versions of WebEx folders exist. CSCtu01081 userinterface 3 Meeting Reminder sound not working and dock always bounces once. CSCtu03688 userinterface 3 Growl 1.3 Events in Preference are grayed out. Install Growl is enabled. CSCtu07404 presence 3 Manually changed presence when in a meeting is not preserved if display sleeps. CSCtu08110 contact-mgmt 3 Contact card does not close upon user sign out from Jabber. CSCtu21726 userinterface 3 No sounds playing for IM messages. CSCtu21766 context-menus 3 Disable Join/Start button on meeting reminders if user is in a WebEx meeting. CSCtu22637 presence 3 Presence does not change to Presenting when sharing in WebEx meeting. CSCtu25342 presence 3 Custom away/DND status is not preserved when a call is dialed out. CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list. CSCts70073 person-mgmt 4 Group cannot be dragged and dropped onto People field on invite to chat. CSCts70104 person-mgmt 4 Should pop up tip message when user invites blackberry mobile IM user. CSCtt45293 presence 4 "In a WebEx meeting" persists when user edits custom presence while in a Webex meeting. CSCts83477 upgrade 6 Jabber for Mac client should pop up the optional upgrade. CSCts84052 comm-history 6 User initiated events are not showing up in the IM transcript. Release 8.6.3
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.3 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCts59240 file-transfer 3 File transfer consistently fails for a specific user. CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59250 deskphone 3 Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client. CSCts59251 deskphone 3 Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client. CSCts59252 softphone 3 Hold reversion is not working. CSCts59378 presence 3 Host's presence should change to Presenting when sharing desktop in a WebEx meeting. CSCts59425 softphone 3 Client has to be reset (or cache emptied) to download updated dial rules. CSCts59907 softphone 3 When call forwarding is enabled, call history stores it as a placed call. CSCts59935 deskphone 3 Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone". CSCtu22637 presence 3 Presence does not change to "Presenting" automatically when user shares the desktop in a WebEx meeting. CSCtu27864 presence 3 Cannot set custom DND when in Deskphone mode. CSCtu31066 file-transfer 3 File transfer progress bar does not progress on the sender's side. CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP. CSCtx40554 im-cloud 3 User image scaled incorrectly in chat window. CSCtx46369 accessibility 3 Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over. CSCtx46531 person-mgmt 3 If a group name has changed, offline contacts are displayed. CSCtx49311 presence 3 "Status unavailable" showing for some directory contacts after network change. CSCtx49437 contact-mgmt 3 Phone number is converted to scientific notation. CSCtx55921 im-cloud 3 Bottom line of the chats get clipped. CSCtx56234 presence 3 Presence does not change to any Auto-presence (system created presence such as "On a call" or "In a WebEx meeting") if in Manual-presence. CSCtx60248 login 3 Jabber did not reconnect after user reconnected to the network. CSCtx62828 system 3 Jabber did not reconnect after user reconnected to the VPN. CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact. CSCtx66306 presence 3 When user joins a WebEx meeting, Jabber for Mac changes status to away instead of In a WebEx meeting. CSCtx75418 contact-mgmt 3 No photos & contacts info populated via VPN/CVO connection. CSCtx75470 meetings-integratn 3 Cannot connect to meeting server. CSCtx77803 desktop-share 3 Cannot do desktop share with Jabber on Windows users. CSCty33031 presence 3 "In a WebEx meeting" status message persists after user exits meeting. CSCty33052 presence 3 User is in a WebEx meeting, but presence still showing 'Available'. CSCtx77930 softphone 4 Preserve the exact number the user typed in the keypad so redial works. CSCtx87556 presence 4 Cloud: Presence shows Available instead of In a WebEx meeting. CSCty07623 presence 4 In a webex meeting presence sticks to Available for some network reconnections. CSCty33072 presence 4 Two 'In a WebEx meeting' presence states listed (both are system-derived). CSCty11690 presence 5 Call dropped on call park retrieve. CSCty32989 p2p-audio 6 Call drop on BFCP-enabled CSF device on video escalation request . Open caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.1
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.1 when deployed in an on-premises environment.
Identifier Component Severity Headline CSCts59238 contact-mgmt 3 Privacy preferences: Policies: Changing the contact list request options to block requests actually blocks the contact. CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59383 presence 3 No consistency between the behavior of DND option 2 incoming IMs when the IM window is already open. CSCts59384 presence 3 Getting invitations for meetings as well as file transfer when the user is in DND status with option 2. CSCts59426 login 3 Jabber client is not automatically logged out when CUPC connects. CSCts59907 softphone 3 When call forwarding is enabled, call history stores it as a placed call. CSCts59910 predictive-search 3 Predictive search results can't find contact - found in CUPC 7. CSCts59916 srst 3 Jabber user hears dead air while on SRST failover. CSCts59947 context-menus 3 Add to Group/Group name is grayed out if user adds a contact to a different group, moves to a different group and removes the contact. CSCts79651 documentation 3 Online help not displaying correctly in Chrome. CSCts67740 person-mgmt 4 There should not be any presence ball and status displayed for third party IM contacts. CSCts67742 person-mgmt 4 Application View Menu shortcuts are not working properly. CSCts67886 presence 4 Custom Available message should show "custom message, on a call" when the user is in a call. CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list. CSCts70076 person-mgmt 4 CUP user cannot invite a cloud user to Group chat; however, a cloud user can invite a CUP user. CSCts84068 userinterface 6 Inconsistent behavior in UI regarding clickable email address and phone CSCts84071 meetings-integration 6 Failure to log in to WebEx site for type II MeetingPlace 7.0 configuration Release 8.6.2
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.2 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59384 presence 3 Getting invitations for meetings as well as file transfer when the user is in DND status with option 2. CSCts59426 login 3 Jabber client is not automatically logged out when CUPC connects. CSCts59907 softphone 3 When call forwarding is enabled, call history stores that as a placed call. CSCts59916 srst 3 Jabber user hears dead air while on SRST failover. CSCts59920 contact-mgmt 3 Contact is not checked and group name not grayed out in Add To Group. CSCts59947 context-menus 3 Add to Group/Group name is grayed out if user adds a contact to a different group, moves to a different group and removes the contact. CSCts79651 documentation 3 Online help not displaying correctly in Chrome. CSCtt15798 upgrade 3 Super Admin download link is used even though custom rule is set. CSCts67886 presence 4 Custom Available message should show "custom message, on a call" when the user is in a call. CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list. CSCts70076 person-mgmt 4 CUP user cannot invite a cloud user to Group chat; however, a cloud user can invite a CUP user. CSCts84071 meetings-integration 6 Failure to log in to WebEx site for type II MeetingPlace 7.0 configuration. Release 8.6.3
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.3 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59250 deskphone 3 Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up. CSCts59251 deskphone 3 Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up. CSCts59252 softphone 3 Hold reversion is not working. CSCts59425 softphone 3 Client has to be reset (or cache emptied) to download updated dial rules. CSCts59907 softphone 3 When call forwarding is enabled, call history stores that as placed call. CSCts59935 deskphone 3 Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone". CSCtu18990 deskphone 3 Presence reverted to Available in Deskphone mode. CSCtu27864 ucpresence 3 Cannot set custom DND when in Deskphone mode. CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP. CSCtx46369 accessibility 3 Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over. CSCtx46531 person-mgmt 3 If a group name has changed, offline contacts are displayed. CSCtx49437 contact-mgmt 3 Phone number is converted to scientific notation. CSCtx60248 login 3 Jabber does not reconnect after user reconnects to a network. CSCtx62828 system 3 Jabber does not automatically reconnect after the user reconnects to VPN. CSCtx62985 contact-mgmt 3 Can't add federated contact in CUP mode. CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact. CSCtx75470 meetings-integratn 3 Cannot connect to meeting server. CSCtx98258 presence 3 DND/Away presence doesn't reset to Available after sign out /in. CSCts59286 meetings-integratn 4 Cannot connect successfully to a type 2 mtg server (WebEx) without selecting SSL. CSCtu10918 presence 4 Presence status does not go back to Available after this sequence - idle/screensaver/sleep/resume or idle/sleep/resume. CSCtx77930 softphone 4 Preserve the exact number the user typed in the keypad so redial works. CSCtx83842 voicemail 4 Undeleting one voicemail from trash also deletes all other VMs. CSCtx92898 contact-mgmt 4 Newly added federated contact does not show until user logs out and back in to Jabber. CSCty32989 p2p-audio 6 Call drop on BFCP-enabled CSF device on video escalation request . Resolved caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.2
This section lists caveats that are resolved in Cisco Jabber for Mac Release 8.6.2 and may have been open in previous releases.
Identifier Component Severity Headline CSCtt94042 core 2 Crash on cache timer trigger. CSCts59241 presence 3 Presence stuck in Away state after Idle followed by sleep/resume. CSCts59243 presence 3 Presence and other user presence change to DND automatically. CSCts59309 login 3 Shouldn't pop up an optional upgrade dialog before setting time. CSCts59365 presence 3 Guest presence does not change to Presenting when the host stops. CSCts59378 presence 3 Host’s presence should change to Presenting when sharing desktop. CSCts59381 sso 3 SSO logout won't go to login page. CSCts59383 presence 3 No consistency between the behavior of DND option to incoming IMs when the IM window is already open. CSCts59398 presence 3 Self Presence PIP disappears for some time. CSCts59399 security 3 It should only show two restrictions in change password dialog like C7. CSCts59410 presence 3 Presence pop-up list has Presenting auto status message. CSCts59938 call-control 3 Phone window shows wrong user (participant) in conference call. CSCts59949 person-mgmt 3 Not getting reliable contact resolution. CSCts72751 softphone 3 Shows "conference" as a participant in conferencing, SP mode issue. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. CSCtt15297 presence 3 Presence status remains Away instead of Available after sleep/resume. CSCtt27099 presence 3 Presence stuck to "In a WebEx meeting" after a meeting has ended. CSCtt45324 presence 3 Presence PIP is not consistent across Hub, Dock and Menu. CSCts67723 person-mgmt 4 Cont. Menus: Part. List: Mult. Selection: Block/Unblock MI is missing. CSCts67734 person-mgmt 4 During a move the contact is moved from a wrong group to a target group. CSCts67742 person-mgmt 4 Application View Menu shortcuts are not working properly. CSCts67768 person-mgmt 4 Predictive Search: Returning results from directory with 1 letter. CSCts67783 predictive-search 4 Search criteria not cleared after user is selected from search results. CSCts67891 context-menus 4 Call context menu inconsistent for each user. CSCts67934 menus 4 Application’s View Menu showing incorrect menu items in certain configurations. CSCts67940 contact-mgmt 4 Inconsistent contact list person resolution. CSCts68072 softphone 4 Spotlight menus can go off the screen. CSCts68077 softphone 4 Presence refactoring to bottleneck calls to obtain presence. CSCts70111 menus 4 View menu mappings incorrect. CSCts68084 context-menus 5 VM tab Single select Edit should be disabled for VM with only phone info. CSCts68090 context-menus 5 Calls tab|Single select|Edit should disable for VM with only phone info. Release 8.6.3
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.
Identifier Component Severity Headline CSCts59916 srst 3 Jabber user hears dead air while on SRST failover. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. CSCts84055 logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCtt96918 userinterface 3 Jabber for Mac plays sound for both sign on and sign off during sign on. CSCtt97187 userinterface 3 Sound for Event Group Chat Message Sent is actually Chat Message Sent. CSCtt97220 userinterface 3 File Transfer Complete sound doesn’t take effect. CSCtu01081 userinterface 3 Meeting Reminder sound not working and dock always bounces once. CSCtu03688 userinterface 3 Growl 1.3 Events in Preference are grayed out. Install Growl is enabled. CSCtu07404 presence 3 Manually changed presence when in a meeting is not preserved if display sleeps. CSCtu08110 contact-mgmt 3 Contact card does not close upon user sign out from Jabber. CSCtu21726 userinterface 3 No sounds playing for IM messages. CSCtu25342 presence 3 Custom away/DND status is not preserved when a call is dialed out. CSCtw44595 configuration 3 Jabber for Mac tries to tftp download non-existent CSF device. CSCts83477 upgrade 6 Jabber client should pop up the optional upgrade. Resolved caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.2
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.2 and may have been open in previous releases.
Identifier
Component Severity Headline meetings-integratn 2 Cannot join type 2 ad-hoc meetings. contact-mgmt 3 Privacy preferences: Policies: Changing the contact list request options to block requests actually blocks the contact. presence 3 Status changes back and forth. context-menus 3 Personal contact is not removed from old group after a move to new one. login 3 Proper error message is not displayed when connection to CUP server fails. presence 3 No consistency between the behavior of DND option 2 incoming IMs when the IM window is already open. presence 3 Presence does not stick to the status manually set by user previously. presence 3 Presence reverted to Available after sleep/resume. presence 3 System derived Away should not take precedence over the custom. contact-mgmt 3 Moving personal contacts - can’t move and then move back without relaunching. call-control 3 Phone window shows wrong user (participant) in conference call. person-mgmt 3 Not getting reliable person resolution. im-onprem 3 One way group chat if enabled blocks requests for people outside user organization. softphone 3 Shows "conference" as a participant in conferencing, SP mode issue. presence 3 Sticky presence in some scenarios. configuration 3 Voicemail and MeetingPlace passwords may not update when syncing. presence 3 Presence ball is red with away status if screen saver starts. presence 3 When user locks the screen, presence says away but the ball is red. presence 3 Cannot change back to available after custom available is set. person-mgmt 4 Cont. Menus: Part. List: Mult. Selection: Block/Unblock MI is missing. person-mgmt 4 During a move the contact is moved from a wrong group to a target group. person-mgmt 4 There should not be any presence ball and status displayed for third party IM contacts. person-mgmt 4 Application View Menu shortcuts are not working properly. person-mgmt 4 Predictive Search: Returning results from directory with 1 letter. predictive-search 4 Search criteria not cleared after user is selected from search results. context-menus 4 Call context menu inconsistent for each user. menus 4 Application’s View Menu showing incorrect menu items in certain configurations. contact-mgmt 4 Inconsistent contact list person resolution. softphone 4 Spotlight menus can go off the screen. softphone 4 Presence refactoring to bottleneck calls to obtain presence for a person. menus 4 View menu mappings incorrect. context-menus 5 VM tab Single select Edit should be disabled for VM with only phone info. context-menus 5 Calls tab|Single select|Edit should disabled for VM with only phone info. Release 8.6.3
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.
Identifier
Component Severity Headline srst 3 Jabber user hears dead air while on SRST failover. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCtw44595 configuration 3 Jabber for Mac tries to tftp download non-existent CSF device. CSCtw47559 system 3 LDAP server fails to respond to a connection test query. CSCtw47854 system 3 Jabber for Mac unable to contact the LDAP server on login. CSCty04666 configuration 3 User-level LDAP configuration overrides admin LDAP profile configuration. person-mgmt 4 There should not be any presence ball and status displayed for third party IM contacts. person-mgmt 4 Application View Menu shortcuts are not working properly. CSCts83477 upgrade 6 Jabber client should pop up the optional upgrade. userinterface 6 Inconsistent behavior in UI regarding clickable email address and phone.
