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Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1
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Preface
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Chapter 1: An Overview of the Cisco Unified IP Phone
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Chapter 2: Preparing to Install the Cisco Unified IP Phone on Your Network
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Chapter 3: Setting Up the Cisco Unified IP Phone
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Chapter 4: Configuring Settings on the Cisco Unified IP Phone
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Chapter 5: Configuring Features, Templates, Services, and Users
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Chapter 6: Customizing the Cisco Unified IP Phone
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Chapter 7: Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
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Chapter 8: Monitoring the Cisco Unified IP Phone Remotely
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Chapter 9: Troubleshooting and Maintenance
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Appendix A: Providing Information to Users Via a Website
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Appendix B: Feature Support by Protocol for the Cisco Unified IP Phone 7975G
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Appendix C: Supporting International Users
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Appendix D: Technical Specifications
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Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see Appendix C, "Supporting International Users."
This chapter includes following topics:
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Telephony Features Available for the Phone
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Telephony Features Available for the Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure by using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7975G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.
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Table 5-1 Telephony Features for the Cisco Unified IP Phone
Abbreviated dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Users assign index codes from the User Options web pages.
For more information, refer to:
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Anonymous Call Block
(SIP phones only)
Allows a user to reject calls from anonymous callers.
Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.
Message Waiting
Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.
For more information, refer to:
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Audible Message Waiting Indicator (AMWI)
A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.
Note
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or the headset.
For more information, refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter.
Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Busy Lamp Field (BLF) speed dial
Allows a user to monitor the call state of a directory number (DN) associated with a speed-dial button.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Directory Number Configuration" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
For more information, refer to:
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Call forward configurable display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Call forward destination override
Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" and "Understanding Directory Numbers" chapters.
Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Park" chapter.
Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "Call Pickup Group Configuration" chapter.
Call recording
Allows a supervisor to record an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded.
Note
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
For more information, refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Caller ID Blocking
Blocks a user's phone number or e-mail address.
For more information, refer to:
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Cisco Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
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Cisco Unified Communications Manager Assistant
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Communications Manager Assistant With Proxy Line Support" and "Cisco Unified Communications Manager Assistant With Shared Line Support" chapters.
Client matter codes (CMC)
(SCCP phones only)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Conference
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Note
Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Directed Call Park
Allows a user to direct an active call to an available directed call park number. After pressing Transfer, the user dials the directed call park number to store the call.
A Call Park BLF button provides speed dial access to the directed call park number and indicates that the directed call park number is available or unavailable.
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For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.
Direct transfer
(SCCP phones only)
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Do Not Disturb (DND)
When DND is turned on, no audible rings occur during the ringing-in state of a call.
You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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Note
Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.
Extension Mobility
(SCCP phones only)
Allows a user to temporarily apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Communications Manager Extension Mobility" chapter.
Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to:
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Forced authorization codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can place.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
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Hold
Allows the user to move a connected call from an active state to a held state.
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Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.
Hunt Group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.
Intercom
Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:
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Join
(SCCP phones only)
Allows users to join two or more calls that are on one line to create a conference call and remain on the call.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Join Across Lines
(SCCP phones only)
Allows users to apply the Join feature to calls that are on multiple phone lines.
For more information:
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Log out of hunt groups
Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
For more information
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Malicious call identification (MCID)
(SCCP phones only)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" and "Conference Bridges" chapters.
Message waiting indicator
A light on the handset that indicates that a user has one or more new voice messages.
For more information refer to:
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Mobile Connect
Enables users to manage business calls by using a single phone number and pick up in-progress calls on the desktop phone and mobile phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.
Mobile Voice Access
Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.
Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music-on- hold
Plays music while callers are on hold.
For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter.
Presence-enabled directories
Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Directory Number Configuration" chapter.
Private Line Automated Ringdown (PLAR)
(SIP phones only)
The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.
Refer to Cisco Unified Communications Manager System Guide, "SIP Dial Rules Configuration" chapter.
Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.
For more information refer to:
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Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
Allows users to call the most recently dialed phone number by pressing a softkey.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information refer to:
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Secure Conference
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For more information about security, see the "Overview of Supported Security Features" section on page 1-11.
For additional information, refer to these:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Services URL button
Allows users to access services from a programmable button rather than by using the Services menu on a phone.
For more information refer to:
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Shared line
Allows a user to have several phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Silent Monitoring
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone
(beep tone) during a call when it is being monitored.Note
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Single Button Barge
(SCCP phones only)
Allows users to press a line key to Barge or cBarge into a remote-in-use call on a shared line.
For more information, refer to:
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Speed-dialing
Dials a specified number that has been previously stored.
For more information refer to:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
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Touchscreen illumination disabling
Allows user to disable touchscreen illumination on a phone, which would override other rules that determine when the touchscreen gets illuminated.
To provide this feature, you must implement the Display URI, which includes configuring the length of time that illumination remains disabled.
Refer to the Cisco Unified IP Phone Service Application Development Notes at the following location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html
Transfer
Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Video mode
(SCCP phones only)
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
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Video support
(SCCP phones only)
Enable video support on the phone.
For more information refer to:
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Voice-messaging system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phone 7975G gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user's right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
For more information, refer to the "LDAP System", "LDAP Directory", and "LDAP Authentication" chapters in the Cisco Unified Communications Manager Administration Guide.
After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can access Personal Directory features by these methods:
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To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, which is provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign speed dials and features to programmable line buttons.
While both SCCP and SIP phones support speed-dial buttons, support for call features on buttons depends on the call control protocol:
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Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
The default Cisco Unified IP Phone 7975G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
The recommended standard Cisco Unified IP Phone 7975G template uses buttons 1 and 2 for lines, assigns buttons 3 through 5 as speed dial, and buttons 6 through 8 as Hold, Conference, and Transfer, respectively.
For more information about softkey templates, see Configuring Softkey Templates.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys that are associated with applications that are supported by the Cisco Unified IP Phone 7975G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7975G Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service:
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Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified
Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.After you configure these services, verify that your users have access to the Cisco Unified Communications Manager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for a summary of the information that you must provide to end users.
Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:
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You can add users to Cisco Unified Communications Manager using either of these methods:
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Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.
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Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7975G Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. To do so, choose User Management > User Group. You must also associate appropriate phones with the user. To perform these procedures, from Cisco Unified Communications Manager Administration, choose User Management > End User.
For additional information, refer to Cisco Unified Communications Manager Administration Guide, "End User Configuration" section.
Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
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To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration window appears.
Step 2
True—Option displays on the User Options web pages (default).
False—Option does not display on the User Options web pages.
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